Profileimage by Bruno Gomes Client Support Specialist, Client Support Specialist, Client Support/ Webmaster / Computer Technicia from

Bruno Gomes

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Last update: 06.09.2022

Client Support Specialist, Client Support Specialist, Client Support/ Webmaster / Computer Technicia

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Limited professional) | French (Limited professional) | Portuguese (Limited professional) | Spanish (Limited professional)

Attachments

CV-English.pdf

Skills

Social Media, Primavera, Programming, biometrics, Mikrotik, peripherals, Webmail, Microsoft, Unix environments, Oracle, Informix, database, Windows Server, IBM, AIX, Exchange Server, Proxy Server, Linux, Databases Oracle, Printers, Unix, Wordpress, Prestashop, Server Migration, Amazon Web Services, Adobe Dreamweaver, Adobe Photoshop, Adobe Fireworks, Adobe Flash, Microsoft NT, operating system, Microsoft Office, Microsoft Exchange, Microsoft FrontPage, Archival Information, RDBMS, Access, Router, Switch, wiring, modem, Network protocols, Microsoft ServersStations, E-mail, CCNA, Cisco Certified, europa, eu Page 5 / 6, Veritas NetBackup, JIRA Software, Frenshdesk, Zendesk, Goole Suite Tools, Microsoft Office tools, Visual Studio, Microsoft OS, Linux OS, IBM OS, Sage Retail, Norton Antivírus, McAfee Antivírus, Photoshop Macromédia StudioFrontpageNetwork, Data

Project history

04/2020 - 04/2020
Wordpress Specialist
Prestashop Specialist
Ecommerce Specialist
Web Design & Web Developer
Bug Fix
Server Migration
Amazon Web Services Specialist

01/2019 - 07/2019
Client Support And IT Adviser
EDP São Paulo
EDP São Paulo, São Paulo (Brazil)

Short Term Project in Brasil as Client Support, IT Manager and Advisor for a Major Company in
São Paulo


* Client Support
* IT Management and Advisor

12/2017 - 11/2018
Client Support Specialist
i9vation.com
i9vation.com, Remote, Ireland

Freelance Service Provider for a Startup Company
Portuguese and North America Market


* Client Advisor


* Client Support Pre and After Sales (Phone and Digital)


* Client Follow Up (Phone and Digital)


* Technicall Support (Phone, Digital and Remote)


* Digital Marketing and Website Maintenance

05/2017 - 12/2017
Client Support Specialist
Tirecheck s.r.o
Tirecheck s.r.o, Prague (Czechia)

Provide Technicall Support for Portugal, Brasil, Spain, and North América

* Provide Remote Support
* Testing new solutions, both software and hardware
* Provide Call Support and Guidance
* Follow Up and Feedback
* Data insertion
* Application Tester and Develop

02/2010 - 01/2017
Client Support/ Webmaster / Computer Technician
Sole proprietorships
Sole proprietorships. (Portugal)

Webmaster, designing and projecting websites, eCommerce, Social Media Managing. Online
Marketing.


* Worked with companies on an individual level in outsourcing, as well as IT technician Serviçe
Provider.


* Help desk, phone and online support to clients.


* Supporting and preparing companies for the change of VAT and the Mandatory Certificação of
diverse management software, mainly Primavera and Sage Retail.


* Configuration and Programming Networks and Servers.


* Sales and Marketing hardware and software.

09/2011 - 02/2012
Commercial / Real Estate Agent
Era Portugal - Arcos de Valdevez / Ponte da Barca, Arcos de Valdevez (Portugall)
Era Portugal - Arcos de Valdevez / Ponte da Barca, Arcos de Valdevez (Portugall)


* Raising real estate buyers and sellers, customer tracking, give support to buyers and sellers with all
the sales bureaucracy and paperwork.

05/2011 - 07/2011
Client Manager / Team Leader
Portugal Telecom Viana do Castelo, Viana do Castelo
Portugal Telecom
Viana do Castelo, Viana do Castelo

Recruited by Portugal Telecom for survey and customer management, implementing of the MEO
service in Viana does Castelo areas and surroundings.


* Head of a team of door-to-door.


* Responsible by raising and presentation of the project to the competent authorities for Internet
services and collective TV-

01/2010 - 03/2011
Sole proprietorships
IT / Commercial
* Worked with companies on an individual level as well as providing services to other
companies. More specifically supporting and preparing companies for the change of VAT and the
Mandatory Certification of diverse management software, mainly Primavera and Sage

03/2009 - 09/2009
IT / Commercial
Inforidas Lda
Inforidas Lda
Codesseda Resende, 4940-625 Paredes de Coura (Portugal)


* Disclosure of products market within the area of biometrics, through the presentation and
demonstration in client.Responsible for sales and technical monitoring of implementation.

07/2007 - 03/2009
Commercial / PR / Administrative
http://europass.cedefop.europa.eu Page 2 / 6




Bruno Gomes e Paulo Gomes
Rua Dr Teixeira Queiros 224, 4970-644 Arcos de Valdevez (Portugal)


* Support at the level of public relations, budget and presentation to the target customer as well as
direct contact with customers.

08/2007 - 08/2008
IT Manager
Inforvez Lda
Inforvez Lda
R Doutor Félix A Pereira CC Nortevez lj 20, 4970-456 Arcos de Valdevez (Portugal)

Services in Inforvez, Lda Wireless Project.


* Implementation of wireless systems geared to Internet solutions, including assembly, analysis.


* Implementation of Mikrotik systems, billing and customer support.

Business or sector Software, Hardware and Services

06/2006 - 06/2007
Services Provider
Portugal Telecom Portugal Telecom, S.A
Portugal Telecom, S.A
Av. da Liberdade, Av. da Liberdade 4710-000 (Portugal)

Services at Portugal Telecom in the city of Braga in a project of replacing the company IT hardware
(Computers) in the same city.


* Replacing the company machines (computers) keeping the structure either at sofware level , as
well as peripherals, using "ghosts" and Norton migration software.

05/2002 - 05/2006
Systems Administrator / Help Desk
Ideianet Lda
Ideianet Lda
Rua Gonçalo Sampaio 401, 1º - E, 4150-368 Porto (Portugal)

Employee in Ideianet Computer Company Ltd., which is integrated in a large prestigious firm (Garland
Laidley), in which accumulates charge of functions of IT Manager, Network Administrator, Hardware
Technician, Software and Communications. being responsible for Server Maintenance (Proxy,http,
and Webmail) and worstations with Microsoft and Unix environments.
Maintenance and administration of the entire computer network which also includes Oracle and
Informix database.


Functions:
* Maintenance of a network of 103 workstations, 3 Servers, Windows Server, IBM RS6000 1 (AIX), 1
Exchange Server, Proxy Server 1, 3 Linux servesr;


* Updating and maintenance of multiple network applications ; Databases Oracle and Informix;
Switchboards;


* Responsible for all local IT sector and equipment (Print-Servers, Printers, Faxes; Router;
Switchers, cabling)

Business or sector Information and communication

09/2000 - 05/2002
Computer Technician
Digibarca Lda
Digibarca Lda
Rua Dr. Francisco Sá Carneiro, 4980-633 Ponte da Barca (Portugal)

Computer Technician in Digibarca, Office and computer equipment.



http://europass.cedefop.europa.eu Page 3 / 6




* Dealing with installation and Network maintenance of Microsoft and Unix environmenst, as well as
the Implementation and Maintenance.


* Management of applications such as Eticadata, Escripóvoa,


* Installation and Maintenance of Networks


* (Servers, post, printserver's, proxy server);


* Repair and Assembly Hardware (PCs, printers, monitors, etc.);

Time and spatial flexibility

Remote Only

Other

My professional career as always been connected to Client Support and the New Technologies of Information, I am a professional with more than 20 years experience in the field. Working around the world with major company´s and acquiring the personal and professional tools that give me the quality and know how in every professional aspect of my work. I am fluent in 4 major languages and have complete domain in the various professional tools to provide the best work. I am versed in many fields, thanks to my experience both as Support Specialist and as a Designer and Developer, dealing with online tools to provide my clients and company´s with the best there is to offer.

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