Profileimage by Cristina Dobritescu QA Tester from Bucharest

Cristina Dobritescu


Last update: 24.06.2021

QA Tester

Graduation: Accounting & Informatics - Bachelor's Degree
Hourly-/Daily rates: show
May vary depending on project scope.
Languages: English (Full Professional) | French (Elementary) | Romanian (Native or Bilingual)




Experienced professional with diverse background and appetite for learning.
From accounting to IT Technical Customer Support, to Building Learning Organizations using Agile Way of Working, to New Opportunities.
Empathetic leader, data-driven decision maker, quickly adapting to new insights.
Focused on staying organized and making everyone's life easier.
Helping the team win gives me the greatest joy!

Skills & Competences
• QA Software Testing
• Jira • Confluence • HPSM • ServiceNow
• Intercultural communication • Agile Methodologies - Scrum & Kanban
• Leadership • Mentoring • Coaching • Decision Making & Problem Solving
• People Management • Performance Management • Strategic Thinking • Time Management
• Team building • Analytical Thinking • Customer Support • Conflict Resolution
• Communication • Presentation • Facilitation
• Database (SQL, PL-SQL, Teradata) • Microsoft Office • ERP Oracle

Project history

10/2020 - Present
Quality Assurance Tester (Contractor)
PFA-Cristina-Dobritescu (< 10 employees)
Internet and Information Technology
Black-Box testing - web and mobile (Android, iOS)

07/2018 - 10/2020
Private Projects

03/2017 - 06/2018
Agile Coach| Team Lead
ING Tech Hub
  • Develop and coordinate the Agile Rollout Strategy in collaboration with Senior Leadership Team
  • Help the organization in becoming a learning organization (20 teams onsite and collaborating with others from ING Bank all over the world)
  • Measure Agility Progress for organizational effectiveness - continuously inspect and adapt through Metrics & KPIs
  •  People Manager for a team of 4 Agile Coaches
Focus points:
Agile Processes
Team Dynamics
Mindset and Culture
Product Backlog Management
Technical Practices and Automation
Scrum, Kanban, Kata, PDCA, OKRs, Obeya, Impediment Process
adult learning theory, needs assessment and continuous innovation
1:1 coaching
communities of practice and Lean Coffee
peer working and buddy system
blended learning via trainings, workshops and leadership programs
cultural awareness
procedures & policies reviews towards successful process improvement
recruitment, career development plan, performance management & KPIs, building team spirit, conflict management, facilitating meetings.

01/2012 - 03/2017
Team Leader Second Level Support, Business Intelligence Data Warehouse| Incident Manager| Knowledge Manager| Support Technical Lead
Metro Systems
  • Provide people management for Romania & China customer support teams – 15 members in total
  • Accountable for ITSM incident & problem management – SPOC (aka Incident Manager)
  • In charge of continuous improvement – product itself, customer experience, knowledge base
Focus points:
Provide people management for Romania & China customer support teams – 15 members in total
  1.  Recruit, On-the-job training, build team spirit and motivation, handle career development plan, execute performance management
  2.  Remote collaboration and vendor management
Accountable for ITSM incident & problem management – Single Point of Contact (aka Incident Manager)
  1. Make sure we find the root cause
  2. Keep our customers and management teams constantly informed about the progress and next steps, including coordination with other teams(Tier 3, DEV, QA, OLTP teams), escalation management and translating technical details into business details for our customers
  3. Provide Service Delivery as per the negociated contract (24/7 availability, SLA, meet quality and functionality, integration within Release Management)
  4. In charge to balance the workload per member & team efficiency, facilitated daily Kanban meetings to align the common understanding on the impact, help needed and build up on team spirit
  5. In charge to build up a schedule for on-call rotation during the weekends and holidays and monitor the associated activities
  6. Coordinated the installation of the weekly database patches and release management integration
  7. Provided weekly and monthly reports/statistics on incidents, in charge to have good KPIs performance
In charge of continuous improvement
  1. Facilitated retrospective meetings to learn what we can improve from a DevOps perspective - technical aspects of the product (prevent future occurrences through automatic solutions & notifications – feature toggle, loosly coupled, fault isolation, consistent standardized error handling, self monitoring performance measurements)
  2. Work on the knowledge gap identified on the way (our team or others) – product/process/communication wise - implemented buddy-system ,provided hard and soft training to juniors and customers
  3. Maintain up-to-date knowledge base and best practices

12/2008 - 01/2012
Second Level Support Specialist - Business Intelligence Data Warehouse
Metro Systems
In charge to take over incidents reported by internal customers from Europe & Asia (data inconsistencies in OLAP database or reports), do the technical
analysis,find the errors or bugs, develop SQL scripts to correct wrong data from the database (+ solution for the fallback scenario) or coordinate the
resolution of the bug with Tier 3, DEV,QA
Focus points:
  • Dispatch, analyze and debug customer requirements via HPSM, email and phone for Europe and Asia
  • Create SQL & Teradata Data Correction Patch Scripts (including quality standards and compliance)
  • Test and document the technical solution (4 eye principle)
  • Coordinate the implementation with ITSM parties - BA, Tier 3, DEV, QA teams to remove the bug and/or add a new functionality for longterm fix
  • Mentor and coach team members in troubleshooting the complex cases
  • Moderate team meetings
  • Sustain presentations on behalf of the team
  • Identify training needs and working instructions for the team

02/2008 - 12/2008
IT Consultant
Orange Romania
Provide ERP application support on Oracle Fixed Assets and Cash Management - data correction scripts, align functional and technical documentation with 3rdparty vendor.

09/2006 - 02/2008
Technical Support Engineer
Siveco Romania
Provide on-site ERP technical customer service and consultancy, including, but not limited to, upgrades, migration, end-user training, manual testing on applications like Billing, Contracts, Finance, Litigation, Acquisition &Stocks, Fixed Assets, HR& Payroll

08/2004 - 09/2006
Gena Electric
Responsible for book-keeping basic accounting activities: Daily ledger, employee settlements, purchase & sales journals.

Time and spatial flexibility

Available for travelling - max 30%

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