Company: The Institute of Jamaica
* Updated, developed and maintained the Institute of Jamaica, Natural History Museum of Jamaica
and the Jamaica Clearing House Mechanism websites and respective national databases.
* Installed and implemented database management systems and management procedures including
weekly full and incremental backups of all databases and financial information.
* Conducted several training programmes for various computer systems users.
* Provided technical support for outreach programs, recommendations for hardware and software
upgrades and implementations.
* Liaised with vendors, IT consultants, ISPs and solicited specification-based quotations.
* Handled helpdesk requests, performed general trouble shooting, basic computer repairs, printer
installation, network devices installation (switches, wireless devices, firewalls).
* Conducted needs assessment and provided recommendations for improvements.
* Created new active directory user profiles and outlook email accounts.
* Ensured up to date anti-virus protection of computers.
* Constantly updated staff about changes in information technology at monthly staff meetings.