RR

Ranjitha Rajendran

available

Last update: 06.09.2022

Process Lead

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Full Professional)

Attachments

Ranjitha_R_resume_SNOW.pdf

Skills

LDAP, SOAP, REST Web Services integration, Inbound Email Actions, SCCM Integration, Azure, UI, email notifications, ServiceNow, script, Excel, Cloud, AWS, GCP, SSO, REST

Project history

05/2014 - 09/2016
Process Lead
Mobius Knowledge Services

Location: Chennai, India.

Responsibilities:

* Customizing incident, problem and change management modules.
* Customized Client Scripts, Business rules, Scheduled jobs based on
requirements.
* UI Customization-Forms and Fields.
* Configuring Customized email notifications.
* Deployed custom UI Policies and UI Actionsbased on requirements.




* Deploying Update sets to from non-production to production instances.
* Create and Maintain the Reports in ServiceNow.
* Created Buttons and context menus both on form and lists using UI actions.
* Configuring Users, Groups and Roles.
* Worked onClient side script and Server side script.
* Worked on Import sets(import data from Excel sheets to Service Now ).
* Submitted many simple/ medium/ complex Project Proposals.
* Development of Service catalog which includes creating new catalog items,
designing workflows and execution plans.
* Created and modified the complex workflows for service catalogs using staging
table concepts .
* Developed data sources and schedule file imports to pull data from server into
Service Now.
* Developed Scheduled jobs to create Requests automatically, based on the data
pulled into Service Now.
* Worked on email notifications and Inbound Email Actions.
* Working with end user groups to evaluate and solvetechnical problems.
* Integrated Cloud providers (AWS, Azure & GCP)in Service Now by using Cloud
Management V2 plugin.
* Cloud Discovery.
* ConfiguredLDAP andAzure AD SSO for Service Nowalong with Infra support
team.
* Extensively worked with REST GET and POST using basic HTTP Authentication.
* Ensure that errors are detected to avoid production outages.
* Installation/ Configuration and troubleshooting MidServers whenever the Mid
server down notification triggered.
* Provide level 2 customer support of tickets assigned to the ServiceNow team
* Provides analysis of problems while working toward solutions to technical
issues.
* Provide daily customer service to all ServiceNow users that submit questions
and service requests to the SNC production support team.

Local Availability

Only available in these countries: United Kingdom
Profileimage by Ranjitha Rajendran Process Lead from Process Lead
Register