CAFM Programme Manager
Voyage Care
(Other, 1000-5000 employees)
Keywords
CRM
ESB
OCS
Operational Management
Varied Communication Style
Programme Management
Business Change
Commercial Acumen
Budgeting and Negotiation
process improvement
Vendor Management
team management
Motivator and Coach
Matrix Management
Service Level Agreements
Results Focused
Coordination and Prioritisation
Bid Management
Bidmanagement
Bid Writer
Stakeholder Communication
Stakeholder management
Outsourcing
CAFM
Application Implementation
CRM Project
Salesforce
MS Dynamics CRM
Concept Evolution
Techniche
eMaintenance+
Skills
Keen aptitude for spearheading development of strategic systems or solutions and identifying new and innovative ways to use captured data to improve process and support decision making. Dynamic leader, trusted partner, and skilled communicator with broad and extensive experience building and mentoring delivery and operational trams that work together to achieve key milestones.
Happy leading a project and team or supporting in the bakground, writing innovative solutions to demonstrate value and complaince to any bid criteria.
Happy leading a project and team or supporting in the bakground, writing innovative solutions to demonstrate value and complaince to any bid criteria.
Project history
09/2019
-
Present
Implementation of a CAFM solution to all Voyage Care sites, contractors and support teams. Fixed term project streamlining operational process and procedure whilst developing data capture, data management and reporting strategy.
Hands on Programme Management facilitating IT and Operational teams with a strong focus on process efficiencies and change management across the wider business. Clear communication to all teams at all stages ensuring input and by-in whilst looking at the technical capabilities of the CAFM platform and wider Voyage Care business strategy.
04/2018
-
08/2020
IT Head of CAFM
OCS
(Other, >10.000 employees)
Working within the OCS Central IT team responsible for ongoing maintenance and development of the Concept Evolution CAFM system across the UK, Ireland and Middle East. Managing CAFM technical lead and supporting the UK CAFM Business Team.
• Day to day management of multiple instances of the Concept Evolution CAFM application
• Working with FSI, application developers to support projects and ongoing support of the application
• Responsible for project managing multiple implementations and application customisations
• Project sponsor for OCS process redesign and optimisation project
• Solution design of bespoke IT solutions using Concept Evolution suite of applications as well as interface between other OCS applications using ESB to support the bid process
• Interface between the business to develop solutions aligned to IT strategy, architecture and principles
Achievements:
• Successful implementation of specific app for Window Cleaning
• Support and ongoing management of MOJ and Home office implementations
• Process re-design and application re-deployment at Great Ormand Street Hospitalsee less
• Day to day management of multiple instances of the Concept Evolution CAFM application
• Working with FSI, application developers to support projects and ongoing support of the application
• Responsible for project managing multiple implementations and application customisations
• Project sponsor for OCS process redesign and optimisation project
• Solution design of bespoke IT solutions using Concept Evolution suite of applications as well as interface between other OCS applications using ESB to support the bid process
• Interface between the business to develop solutions aligned to IT strategy, architecture and principles
Achievements:
• Successful implementation of specific app for Window Cleaning
• Support and ongoing management of MOJ and Home office implementations
• Process re-design and application re-deployment at Great Ormand Street Hospitalsee less
08/2015
-
04/2018
Key Account Manager
Arvato
(Internet and Information Technology, >10.000 employees)
As part of the UK Leadership Team, responsible for the implementation and Account Management of digital customers into the UK Arvato Supply Chain managed services portfolio.
With this enterprise, I ensured optimal performance of the digital customer portfolio within managed services. Essentially, I monitored administration of contracts for new SMART in-home technology for major blue chip telecommunications companies, orchestrating end-to-end delivery of solutions designed to optimise web platform, order management systems, financial transactions, supply chain performance, and customer service delivery. I also assisted with scheduling and coordinating installation projects while maintaining full accountability for digital P&L and developing forecasts and budgets of revenue and costs. To optimise delivery of service, I functioned as senior point of escalation in resolving customer service issues and developing action plans and updates, as needed.
With this enterprise, I ensured optimal performance of the digital customer portfolio within managed services. Essentially, I monitored administration of contracts for new SMART in-home technology for major blue chip telecommunications companies, orchestrating end-to-end delivery of solutions designed to optimise web platform, order management systems, financial transactions, supply chain performance, and customer service delivery. I also assisted with scheduling and coordinating installation projects while maintaining full accountability for digital P&L and developing forecasts and budgets of revenue and costs. To optimise delivery of service, I functioned as senior point of escalation in resolving customer service issues and developing action plans and updates, as needed.
07/2017
-
12/2017
Service Delivery Manager
Arvato
(Internet and Information Technology, >10.000 employees)
Accrued additional responsibilities while serving as Service Delivery Manager from July to December of 2017 for a project for Microsoft in California, setting up Service Delivery function for their new North American distribution centres.
04/2012
-
08/2015
InVend Operations Manager
Support Consultancy Ltd
(Other, >10.000 employees)
Starting on a consultancy basis in October 2012 moving to a full time permanent position in April 2013. Responsible for setting up and implementing a new multimillion, high profit business stream into Brammer UK. Invend is a new approach to industrial vending services adding value to customers through reduced product consumption, lowering inventory costs and increasing customer productivity through the introduction of vending machines to manage fast moving consumable items.
Responsibilities:
- Building the “Machine behind the Machine”. Developing, testing and implementing new business process across 110 branches and a central support team
- Recruiting, training and managing a team of 50 people including a mobile sales force using bespoke demonstration vehicles to take the value proposition to the customer
- Implementation of a CRM system to manage sales and operational data management providing dashboards, reports and a user friendly interface
- Providing weekly and monthly updates to the UK and European leadership teams in the form of reports, presentations and face to face updates, often involving European travel
Achievements:
- Awarded the Brammer Tools and General Maintenance Division growth award 2013
- Recruited, Trained and managed a team of 50 FTE
- Successfully implemented 250 units within 12 months of starting the UK project, on track to deliver 1000 units by year 2
06/2010
-
08/2015
Managing Director, Project and Bid Management Consultant
Support Consultancy Ltd
(Other, >10.000 employees)
With experience in management support services in 2010 I created Support Consultancy Ltd to offer bespoke sales support and project management services.
As sole director of a small company I had responsibility for sales and marketing, finance and recruitment whilst providing consultancy services to deliver multi-disciplined project management with the skill, focus and dedication to ensure all projects were completed on time and within budget.
Key Projects:
Green Compliance PLC
- Mobilisation of Salesforce.com to deliver a sales and marketing CRM system
- Creation of bid management and sales proposition process
Castle Purchasing Ltd
- Rollout of Salesforce.com to all sales, marketing and operational staff
Asprey Ltd
- Conducted a project health check and subsequently completed the rollout and integration of Salesforce.com across 24 sites
10/2007
-
06/2010
Head of Bid Management
Connaught Compliance Ltd
(Other, >10.000 employees)
Reviewed bids to ensure compliance with commercial parameters related to profitability and minimum contract size. Advised senior management on strategic and tactical approaches for bids to improve service related to aims, objectives, and culture.
Key Achievement:
- Reduced time to complete tasks by leading implementation of SalesLogix across 11 business units and training over 300 end-users.
- Managed the delivery of circa 50 bids per month
Local Availability
Only available in these countries:
United Kingdom
Based in the West Midlands with links to all major cities in the UK. Full driving licence and willingnes to travel.
Seasoned home worker with a flexible approach to home and site based working.
Seasoned home worker with a flexible approach to home and site based working.
Other
Immediatley available for short or long term Project or Bid Mangement work. Able to support in various roles, Team Player and seasoned contract worker; can hit thr gound running with linited direction and support.
Experience in various roles, adaptable and willing to learn.
Experience in various roles, adaptable and willing to learn.
