Profileimage by Sultana Naheed Servicenow Lead Technical Consultant from Rawalpindi

Sultana Naheed

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Last update: 01.12.2020

Servicenow Lead Technical Consultant

Graduation: Bachelors in Computer Science
Hourly-/Daily rates: show
May vary depending on the project complexity
Languages: English (Full Professional)

Keywords

Workflow ServiceNow Servicenow developer ServiceNow ITSM ServiceNow implementation servicenow architect servicenow administration ITSM ITSM Consultant Service Portal Incident Management Service catalogue Glide API

Attachments

Naheed Sultana.pdf

Skills

Seasoned Technical Consultant, Implementation Specialist and Technical Lead and Architect in ServiceNow with a demonstrated history of working with challenging requirements without compromising the quality of technical deliverables.

More than 7 years of experience in information technology and service industry. 4+ years of Managed Service experience in ITIL and ServiceNow implementation. Extensive experience in strategic planning, organization and leadership building, client management, technical consultation and solution designing and architecture.

Highly energetic, self-motivated, solution oriented professional with the ability to quickly understand the business requirement and come up with best industry standard technical solutions in no time.

Project history

07/2017 - Present
Software Engineer | ServiceNow Technical Lead
Teradata (1000-5000 employees)
Internet and Information Technology

As the Technical Lead of the ServiceNow team, I help transform the solution to a company-wide level. Generally regarded as an SME in ServiceNow, I am the go-to person for all matters regarding ServiceNow for Teradata Managed Services.
 

Key Responsibilities

  • Leading, mentoring and managing a team of 10 associates across multiple time zones, while ensuring 95% success rate on timely project delivery
  • Providing technical insights and support to shape and finalize business requirements for internal and external customers
  • Translating business requirements to functional requirements; documenting the BRD/FRD for stakeholders’ review and sign-off
  • Scheduling and executing mid development readouts and final project demonstrations
  • Designing optimal solutions to support the functional requirements utilizing ServiceNow core platform capabilities in an agile environment
  • Providing administrative support to Teradata Managed Services customers and internal support teams for existing ServiceNow ITSM modules
  • Onboarding new Managed Services entitled customers on ServiceNow; coordination of related support team members
  • Customizing and expanding the portfolio of ServiceNow modules with new features to cater to changing requirements

01/2015 - 06/2017
Prototyping Developer
CMPak Zong (1000-5000 employees)
Telecommunications

Managing end to end Software Development Lifecycle; performance and integration Testing of the developed features in terms of efficiency and performance

Key responsibilities

  • Development of corporate solution applications for customers and in-house teams
  • Creating efficient solutions for development; designing sprints; designing and implementing product features
  • Integration of the product core with third-party vendors for outsourced features

08/2013 - 01/2015
Software Engineer
Diyatech (10-50 employees)
Internet and Information Technology

Core development resource for development and release of international caching products.

Key responsibilities

  • Integral part of core solution development team for proprietary software
  • Complexity analysis of requirements; identifying effective and optimal solutions
  • Mentoring junior resources of the team
  • Creating technical documentation and user guides for the implemented solutions

Time and spatial flexibility

Available remotely from Pakistan from 12pm to 12am GMT +5

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