Profileimage by Miguel Skirl IT-Architekt, Senior Global Project Manager, ITIL-Business-Consultant from Basel

Miguel Skirl


Last update: 29.07.2021

Microsoft Engineer and Business Services Mgmt Specialist

Company: HighSkirl GmbH
Graduation: Dr.
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional) | French (Limited professional) | Spanish (Full Professional)


Business Requirements SCCM OneDrive MS PowerShell Azure Office 365 ITIL ITSM Active Directory Identity Access Management Business Analyst MS Exchange


Profile MS Management Jun 2021.docx


Operating Systems Experience Valued
MS-DOS 20 Years Expert, Consultant
Windows 3.x 16 Years Expert, Consultant
Windows 95/98 13 Years Expert, Consultant
Windows NT 10 Years Expert, Consultant
Windows 2000 8 Years Expert, Consultant
Windows 2003 5 Year Expert, Consultant
Windows 2008 7 Years Expert
Windows 2012 3 Years, Consultant
NetWare 12 Years Expert, Consultant
Citrix 4 Years Expert
Linux 3 Years Experience
AIX 2 Years Experience

Mail Experience Valued
Office 365 3 Years Consultant
Azure 2 Years Consultant
Exchange 12 Years Expert, Consultant
GroupWise 8 Years Expert, Consultant
Lotus Notes 5 Years Basic experience

Programming Experience Valued
Batch (DOS) 12 Years Long term experience
Scripting 10 Years Long term experience
VBA 3 Years Long term experience
PowerShell 4 Years Expert

Databases Experience Valued
Excel 10 Years Expert
Access 6 Years Basic experience
SQL 3 Years Expert

Hardware Experience Valued
Compaq 13 Years Expert, Consultant
IBM 13 Years Expert, Consultant
HP 13 Years Expert, Consultant

Business Logic Experience Valued
BizTalk 2 Years Experience
BEA WebLogic 2 Years Experience
JBoss, EJB 2 Years Experience
JuniSphere 1 Year Experience

ITSM Experience Valued
POB (Wendia) 2 Years Consultant

Identity Mgmt Experience Valued
MIIS/ILM 3 Years Expert, Consultant
NDS/eDirectory 10 Years Expert, Consultant
Active Directory 7 Years Expert, Consultant
Azure Active Directory 2 Years, Expert
X500/LDAP/MetaDirectory 5 Years Long term experience

Storage Experience Valued
EMC / SAN 3 Years Experience
IBM / SAN 3 Years Experience
CPQ / HP SAN 4 Years Experience
Brocade 4 Years Long Experience
McData 1 Year Experience

Network Experience Valued
Novell 12 Years Expert, Consultant
Cisco 6 Years Long term experience
CheckPoint 1 Year Experience
DNS, DHCP, WINS 10 Years Expert, Consultant
QIP 3 Years Long term experience

Security Experience Valued
Norton AV 5 Years Expert
Norman 5 Years Long term experience
McAfee 5 Years Long term experience

Backup Experience Valued
BackupExec 7 Years Expert
NetBackup 2 Years Experience
Legato 2 Years Experience
Tivoli 1 Year Basic experience

Systems Mgmt Experience Valued
SMS/SCCM/SCCM 2012 CB: 10 Years Consultant
ZENWorks 5 Years Expert, Consultant
HP OpenView 3 Years Long term experience
CA UniCenter 3 Years Long term experience
CiscoWorks 1 Year Basic experience
NetIQ 1 Year Experience

Software Distribution Experience Valued
SMS, SCCM, SCCM 2012, SCCM Current Branch, 10 Years Experience
ZENWorks 5 Years Expert, Consultant
Columbus 1 Year Basic experience
Altiris 2 Years Experience
Software Virtualization 1 Year Experience

Standard Software Experience Valued
MS Office 15 Years Long term experience
MS Visio 10 Years Long term experience
MS Outlook 8 Years Long term experience
Adobe Acrobat 7 Years Long term experience
Adobe Photoshop 4 Years Long term experience

Market segment / Industries Experience Valued
Health care
Small / medium and large accounts

Function Experience Valued
Techn. Officer 10 Years Expert, Consultant
Project Management 14 Years Expert, Consultant
CEO 10 Years Expert, Consultant
Consultant 14 Years Expert, Consultant

Project history

Q2 018, Automotive, Luxembourg/Paris
- Senior Security Architect & Engineer for Active Directory, Azure and o365, designing and enabling security landscape for new carveout company (20’000 users out of 150’000). AD and AAD migrations
- Threat Protection, Azure Information Protection, Red/bastion forest, Multi-factor authentication, Mail security, AD auditing with Quest Change Auditor, User Provisioning processes. Designing AD and AAD Delegation model. Securing AD authentications with Kerberos, ldaps, ftps via PKI infrastructure

Q1 018, Transportation, Bern:
- Senior Cloud Engineer for Azure and o365. Managing tenants for 30’000 users. Role based access RBAC concept for Azure. Application ownership OneDrive. PowerShell scripting for managing and troubleshooting Office 365. Office 365 on Citrix. Managing Sharepoint Online, Exchange Online, Teams, OneNote

Q4 017 Banking, Frankfurt
- Rollout manager / Engineer Network Services – Rollout / Transition of new Cisco LAN and WAN devices for 6000 seats (ASR, 4500-X, 3850, 1000V) with NAC/Cisco ISE 802.1x control and High availability fully meshed options (access, distribution and core switches connecting to EPN Ethernet Private network encrypted WAN)

Q3 017, Industries, Essen
- Project manager Enable Microsoft Online Services – Office 365, Azure, CRM. Project setup, organizations, communications and planning, leading workshops. Coordinating Microsoft Assessment/Remediation workshops. Preparation for O365 rollouts. Task management with Jira. Statement of Work RFP process with Microsoft
- IAM with Ping/Federate / ADFS and Azure AD Connect

Q1 017, Medical, Hessen
- Transition manager Office 365 using Exchange online, OneDrive, Skype for Business with Office 2013, User base 30’000 in around 60 countries around the globe
- Migrations from Office 2007 to Office 2013, Lotus Notes to Exchange online, Cisco/Intercall Webex to Skype for Business. IAM with Ping/Federate and Azure Connect, MIM, new PKI infrastructure. Application migrations and mitigations with Citrix XenApp.
- Leading O365 Service Catalogue Implementation, O365 Operational Concept / Operational Handbook and O365 Global Enduser Support ITSM (ServiceNow) establishment. O365 Service and Process implementation, moving from local to global fulfillment processes

Q4 016     Insurance Zürich
- SCCM 2012 CB Current Branch Implementation
- SCCM 2012 CB Configuration, Sites, Distribution Points, PXE Boot, Clients
- SCCM 2012 CB Task Sequences, VB scripts, Powershell scripts
- SCCM 2012 CB Monitoring and Reporting

Q3           Insurance, Zürich
- Office 365 Design and Architecture
- Feasibility Study in multi domain, multi tenant environment
- Office 365 migrations

Q4 015 / Q2 016        Industries, Düsseldorf:
- Technical PM/Architecture for global Exchange migration
- Harmonize and migrate several different Exchange systems (X03, X07, X10) to Exchange 2013 on premises. User base >100’000
- Review High Level and Detail Level Designs
- Lead Detail Design Workshops
- Summarize and present Migration methods and designs in presentations slides
- Test environment for POC
- Dell Migration Manager for migration backend, starting with DirSync, followed by CalSync and MailSync
- Dell CPUU for client upgrade and native move for travelling user
- Autodiscover via different options (xml, SCP, DNS)
- Firewall Change Requests in large scale environments
Q1-3 2015                 Banking, UBS, Zürich:

- Business Analyst Onboarding Global Banking Archiving Solutions, helping in creation of new Bank with 10’000 employees and 2.7 mio customers
- Raise RFC, create Business Requests Specifications and Application Request Specifications in Agile environment
- Coordinate with Business and Mainframe Engineering
- Field definitions for Metadata File Transfers
- Coordinate, request and track application to application file transfers
- Work with Business Applications department to enable archiving of core Banking applications
- Global Asset Management Data feeds definition, Funds, Contract Notes, Stamp Tax with managed file transfer archive to trade date ID, customer ID and trade date fields
- xml data import to IBM OnDemand
- cleaning onboarding issues on host with simple SQL scripts
- Software development / deployment via Sprints and Scrum
- Software development reporting and tracking via RedMine
- Testing plans and cases with QualityCenter
- ARS / BRS creation in JIRA, link to release management RTM
Q4 2014                    Manufacturing / Transportation, Bombardier, Berlin:

- Rollout Readiness Manager for Client Mass Rollout of about 30’000 seats
- Scope 330 sites / 830 buildings worldwide
- Defining readiness of sites for mass rollout comprising application readiness, backend services readiness (file, print, network, mail, AD), and delivery option supply chain readiness and service FMO readiness
- Consolidate site lists, supported golden image HW types (DELL) with Excel formulas / cross queries (vlookups/sverweis etc)
- Engineer calculation of re-usable computers (funnel) cross country-wise with Pivot-table charts and advanced Excel programming
- Provisioning of complete project planning based on computer per building per site per country per region per keyboard layout
- asset management preparation with Portal solution, preparing mass deployment of workstations and software
Q2 2013 – Q3 2014    Manufacturing, Zürich:

- interim global CIO automatic door manufacturer
- build global IT in 10 countries, 1200 users
- update, consolidate and document existing infrastructure environment (AD, Exchange, Canon printing, DELL PCs, VMWare landscape, EMC/Brocade storage, MS license audit, MS Windows servers 2003-2008-2012).
- Change Exchange mailflow with new Sophos/Astaro virus/spam/thread control for all global domains
- lead local team 4 engineers / consultants
- Disaster recovery analysis and remediation and HighAvailability activities
- vendor management, bill approval
- build completely remote managed infrastructure via VPN, iLo, DRAC, RSA, Virtual servers, Virtual desktops, managed UPS, Management network
- Active Directory: resync across WAN, healtch check, User self provisioning. Install new 2012 domain controllers in China, US, CH. AD integrated DNS/DHCP zones/scopes consolidated. Trusts to country organizations established
- maintain 100 virtual and 40 physical Windows and Linux servers
- Workplace management with SCCM 2012
- AntiVirus mgmt. with SCCM 2012
- Sharepoint 2010. Site design with app, db and front end
- consolidate ESX servers with vmotion network. Install new ESX servers and incorporate in existing SAN/ESX setup
- Business processes design (Device procurement)
- push ERP rollout (Lawson/Infor Movex M3) in France, focusing e.g. on speed invoicing in regards to price reindexing
- Build new Intranet. New User self help portal
- Design and build new SAN/LAN (DELL, Cisco) in US with 10Gb landscape (Cisco 4500E, C2960X, DELL R620, PS6110, TL2000) for VmWare & HighAvailability infrastructure
Q3 2012 – Q1 2013    Feintool, Biel:

- Project manager Rollout Win7 / Office 2010 for 1050 workstations and notebooks in 5 locations (CH, DE, CN, JP, US)
- Migration path for Rollout of existent and to be replaced workstations and notebooks with new AD, new Exchange environment
- Detail planning for complex same time migration for AD, Exchange, network separation, VLAN, Applications and data for bring-in and remote deployment of workstations and notebooks
- Cost calculation with Excel pivot
- Inventory with vbscript and excel analysis
- Staging with SCCM 2012
- BIOS settings configuration management for DELL and HP (WoL, Boot order)
- Project planning with MS Project

2011 Q2-Q3 Uni hospital, Basel:
- Active Directory design for Novell NetWare migration to Windows. 4000 users; 300 servers
- Application asset reporting
- ZENWorks 7 packaging with e.g. IE8, SAP7.20 rollout
- Evaluation of best PCCLM tool (ZENWorks, Matrix42 Empirum, SCCM 2012)
- Evaluation and implementation of AD administration tools: Quest Change Auditor, Recovery Manager, ActiveRoles Server, Blackbird Auditor, Recovery, Privilege Mgr
- NDS to AD and Windows profile migration with Quest NDSMigrator. VBScripting for domain join
- Design, support and implementation of VMWare VDI environment, 500 top users, 15 different pools
- Citrix XenApp, XenDesktop Proof of Concept environment installation with EdgeSight Server monitoring
2011 Q1 Manufacturing company, Oberglatt / global:
- Migration / merging from 2 Exchange (2003 / 2007) organizations to one Exchange 2007 system
2010 Q4 Deutsche Telekom, Munich:
- Management support for Deutsche Telekom Top 30/60 applications. Building Business Support & Improvement organization, Health check risk reporting score card

2010 Q4 HighSkirl, Switzerland:
- Building SCCM 2007 test environment for Win7 deployments

2010 Q3 European System integrator, Switzerland:
- Building new IT organization (60 new employees)
- Skill management building skill matrix based on customer needs and service portfolio
- Customer Engineering & Support Lead heading 15 senior system engineers
- Supporting and troubleshoot SCCM 2007 landscape with 300 workstations. Deploy OS Win7 in live operation environment. Incorporate new IBM hardware to existing Win7 image
- Support and troubleshoot complex AD, Citrix, Sharepoint environment
- Reporting IT Services with SQL queries for management decisions

2010 Q2 Holcim, global:
- Migration project from NetWare eDirectory and File Services (NSS) to Active Directory Windows. Logon scripts, Migration Tools (Quest), Rights Management. NetApp NAS Filer with ABE and DFS. Mixed Citrix environment part of migration

2010 Q1/2 Consulting company, Zürich/Basel:
- SIX Group Business Service Modelling in all divisions. Workshop lead on C-level. Mapping business services to underlying IT services and IT CIs, ranging from Six Group applications to infrastructure components, servers, storage, network.

2009 Q3/4 Consulting company, Zürich/Basel:
- IT Business Process Services Management building dependency maps and end2end IT process analysis for Basel based government body. Business Services engineering presentations to Bank for International Settlement (BIS) and Börse Stuttgart.

2009 Wendia, global:
- different presentations regarding POB Point of Business ITIL v3 solutions with Service Portfolio Management according to requirements of ITIL v3

2009 Swiss manufacturing company, Zürich:
- Project manager and chief architect
- global migration (CH, DE, FR, I, US, SG, HK) of Active Directory, DNS/DHCP, Exchange 2003, SMS2003, Citrix Secure Gateway, McAfee to Kaspersky, MSSQL, File/Print, WAN/LAN due to divestiture
- migrating MS SQL-Servers 2005 from one domain to other while maintaining access to databases
- channeling MS SQL 2005 access from Kaspersky, SCCM and different applications
- 250 diverse clients (out of 70.000) XP, Vista, Thin client and complete software portfolio
- New Desktop management with Software deployment, Inventory, Remote Control, Patch management using Microsoft SCCM
- Maintaining SAP connectivity
- Senior System Engineer, performing ADMT and other migration tools (e.g. Ontrack PowerTools for Exchange migrations)
- Careful planning for workstation migration, including awareness for profile migration and all CAD application migration (AutoCAD inventor etc.)

2008 Top European system integrator, Leipzig:
Wendia Premium Consultant
- Implementation of POB and Service Delivery and Service Support process design plus requirements management
- Project manager and chief architect for AX Axapta to POB interface, covering all aspects of AX, using BizTalk 2006 for data mapping and transfer plus orchestration
- Project Documentation on newly established and implemented Sharepoint
- SQL2005 stored procedures
- SQL2005 temp tables data loads and maintenance

2008 Wendia:
Wendia Premium Consultant
- Workshops and Project mgmt regarding ITIL v.3 flagship POB “Point of Business” Wendia product (only ITIL v.3 Pink Elephant solution certified)
- SQL2005 functionality

2008 European Defense and Space group (Headquarter):
ILM / MIIS Identity Management Connection to LDAP directories: Sun ONE, ADAM, AD
- MIIS database SQL 2005
- Data mapping
- MIIS provisioning code and rule extension in Visual Basic / Visual Studio 2005 written
- Identity and Access base for SAP NetWeaver Portal

2007 Munich based industry, household appliance, energy and healthcare multinational:
Project manager Client BackOffice for merger. Prepare migration blueprints and plans for 800 locations worldwide, with 60 global server hub sites and 70.000 workstation rollout. Exchange 2003 and Active Directory migration cookbooks creation supported. Based in München and Helsinki. Client/BackOffice calculations for offering, FTEs, expenses, travel etc. MS Project planning for Early Mover, FastTrack, Pilot sites in München and Espoo/Helsinki. Leading File Service Transformation team. Conducting global survey / data gathering

2006/07 HighSkirl GmbH:
Focus on Service Management: Training on ITIL: Service Manager exam and ISO20000-exam successful passed

2006/07 Biggest Swiss Telco:
Function: Lead Solution Architect und PM Solution Implementation
OneWorkplace: Key project for SMB/KMU customers in Switzerland. Target qty: 800.000 workstations. Main aim is to design a platform including seamless connectivity / VPN with transparent access to customer network, plus Identity Management using new technologies like MIIS, and to deliver additional hosted services for OneWorkplace customers like Hosted Exchange, SharePoint and LCS. Embed BSS/OSS SPS/Biztalk JBoss EJB, JEE5 landscape into global Sharepoint farm. Evaluate BEA Weblogic SOA data service layer. Billing process design integrating SAP. AD, DNS, DHCP concept created and implemented using overlay network and QIP management. Software Virtualization with Altiris SVS. Server Virtualization with Design and Implementation of VMWare ESX 3.x and some 30 Virtual Servers (Windows and Linux) for a first start. All Swisscom groups involved. Test and use cases for requirements compliancy. Creation of service procedures and processes according to ITIL framework. Transition to IT Operations.
New invention in regards to Active Directory access across non-trusted domains, with European patent no 07405115.2-2413.

2006 Large Pharmaceutical / Basel:
Function: Consultant Conduct Voice Outsourcing RFP initiative
Greater Switzerland Voice Sourcing for company CIO initiative orchestrated. Request for Proposal created and tuned. Different contenders evaluated. Bid management communication matrix. Critical Success Factors and Key Performance Indicators identified and weighed. Outsourcing decision.

2006 - 2009 @ssetIT: Partnership and Project implementation engineer
Function: Project implementation engineer
Different ITSM project implementation engineer. Business process modeling according to customer needs

2005 Swiss world cement market leader:
Function: Implementation & troubleshooting engineer
Performance tuning of BackupExec for Windows 9.0, 9.1 and 10.0

2005 Agro and Crop Multinational, Basel:
Function: Central Migration Team lead for Infrastructure Consolidation project. Intense Process engineering. Developing communication plan. Programming migration reporting excel solutions using SharePoint SPS. File & Print migrations carried out at the same time in all 200 sites worldwide. File & Print permission migration with ACL and Domain/Active Directory complexity. Move applications, IIS, SQL to the Global Data Center in Basel (approx. 1000 applications, 1 TB data). SAP FI CO integration. Globalize DHCP/WINS in all sites. Leverage interdependence to Exchange 2003 rollout. Managing outsourcing migration efforts partly to offshore solutions in India. Building complex IT procedures inline with regions PM-Offices (EMEA, APAC, LATAM, NAFTA) and business constraints. Leading a team of some 30 engineers.

2005 Biggest swiss chemical:
Function: Troubleshooting senior system engineer
Troubleshoot complex W2K DFS / NTFRS-Replication problems in a validated / high availability / redundant site setup (pharma lab and production environment) in Stein (Switzerland), Locarno and Wehr (Germany) with Cisco Content Switch DNS failover setup. Documentation in a GxP environment under Change Request control.

2005 Private Russian Bank Zürich:
Function: Lead architect
Designing a new high availability redundant data centre using replication and Citrix technology. Update from W2K to W2K3. Certificate server and Citrix licensing server security setup.

2005 HighSkirl GmbH:
Function: Implementation system engineer
Update existing Exchange 2000 environment to 2003.

Oct. 03 to end 04 Large Basel based swiss Pharmaceutical:
Function: Windows stream leader in datacenter consolidation project covering 14 countries worldwide. Move global datacenter operations to Center of Excellence in Madrid. Develop validated documents for GxP environments
Define global standards. Lead worldwide Windows project team (20 senior system engineers). Set standards for Server OS script installations, DHCP, remote control software and procedures, NAV, hardware standards, application installation policies, server firmware, ECC SAN mgmt agents, ghosting Windows servers, NetIQ installations and management. Define global procurement for Windows servers. Define global maintenance contract. Outsource file & print services and conduct f&p TCO study, including fully loaded cost calculation (salaries, extra costs, training, etc., hard- and software) on a per user/$ basis
Global Leader NT4 phase out in Roche. Security harden validated non-migratable NT4 systems. Developing VBE Excel communication forms and provide global project status for all remaining NT4 systems through VBA. NT4 phase out project located in Madrid with Basel headquarter – Madrid Center of Excellence travel and communication needs.
Storage environment: HP/CPQ MSA, MA, EMA and EMC. Help in testing SAN mgmt tool ECC
Defining standards for ADS (W2K3) and Exchange 2003 servers
Working in ADS Windows 2000 environment

Mrch 03 to Aug 03 Swiss world cement market leader:
Function: Designer, Project Mgmt, Implementation
Update to NetWare 6 in an IBM and Brocade SAN and Storage Virtualization-environment. Consolidation of Printer-Infrastructure. Troubleshooting of SAN-Solution.

Jan 03 bis Apr 03 Large Office equipment provider:
Function: Designer, Project Mgmt, Implementation
Implementation MS W2K Clustering (File / Print / DHCP / WINS / QuotaServer) with Veritas Volume Manager on a SAN-Solution with Brocade SAN-Products. Intensive Failover-Testing. Maintenance of cluster system since then via VPN remote control.
Design a Citrix / Columbus solution for mixed software distribution environments.

Jan 03 bis Mrch 03 Coffee Company:
Function: Designer, Project Mgmt, Implementation
Design a Windows 2000 environment including File Print DHCP DNS and ADS, FileMaker and Exchange 2000.
Implementation of design.
Simple but effective ADS design (single forest, single domain, native mode).

Sept 02 to Oct 02 Swiss IT Service Provider:
Function: Design expert
ABN AMRO wants to migrate to Win2000 and ADS. This implies updating client and server infrastructure and build on applications. Within a workshop a basic practicability, operation and project framework had been defined in order to give way to a rough but already pretty detailed concept of procedures and how-to-do’s, showing the ability to execute. An ADS Active Directory design was constructed, a server and client migration document, a process definition and a project plan had been created. ADS setup wrapper like DNS, WINS, DHCP had to be taken into account.
Environment: NT domains with some 80 Windows servers and a bunch of banking applications.
Data center consolidation by designing a SAN/NAS solution based on HP EVA and NAS head e7000. Storage virtualization design based on SANSymphony.
Aug 02 to Aug 02 Swiss Private Bank Zürich:
Function: Implementation & Troubleshoot Engineer
HDS enterprise SAN solution needed to be replaced by mid-range IBM FastT700 environment. SAN connection and intense failover (Veritas Volume Manager) were carried out from connecting Windows and NetWare systems. Switch environment on McData SANDirector.

Jan 02 to Jun 02 Kantonsspital in Basel:
Function: Designer, Implementation Engineer, Project Manager
Contract to HighSkirl GmbH from Kantonsspital
Aim of the project was to migrate from GroupWise 5.5-single-server system (2000 workstations) to a SAN EMC Cluster solution and GW6. IST-Analysis, design, implementation and planning have been done in arrangement with the customer. Operation start happened end of June 2002. The setup consists of a 7-node-GroupWise cluster and a 2-node-FileServer cluster running on top of NetWare 6. EMC model Clariion 4700 has been employed.
Environment: NDS 85.x with total 20 NetWare servers, 2000 workstations with NT4

Jul 00 to Mrch 02 Inselspital in Bern:
Function: Designer, Implementation Engineer, z.T. sub project manager server / client
Full outsourcing provider ATAG debis, Miguel Skirl as sub contractor
Standardization of client and server infrastructure in biggest hospital of Switzerland. New NDS design and ZENWorks 4 environment, migration from Exchange 5.5 and Netscape Messenger Server to GroupWise (5.5 with IBM FastT500-Cluster). Task: to construct (NDS design, migration concept, naming standard, printing design with NDPS), and consolidate the different designs (NT design, backup, antivirus, client concept, GroupWise, server harmonization, systems management, etc.) and to supervise all designs. Presentation of all employed technologies to management. 2000 workstations and 4000 users. Networking environment setup with QIP, DNS, DHCP needed to be inline with proposed architecture. During 3 month sub project manager and rollout of new environment clients including complex non-standard medical software deployment to board of directors / management of hospital. Troubleshoot Exchange 5.5 environment.
Intense Excel reporting employing VBA forms
Design and install Citrix solution to connect to SAP landscape.

Jan 00 to Dec 02 Support TPS AG in Muttenz:
Support of customer and setup of NetWare clustering of central SQL application Gupta SQLBase (clustering of DNS, DHCP, NDPS, too). 11 locations in Switzerland, 50 users. Network maintenance and support (Cisco) plus system support. Compaq SAN mgmt. Ongoing support since then (2000-2005)

Jun 00 to Sept 00 Account- and technical manager Galileo:
Account and project manager Service Management regarding a worldwide flight booking system. Sub contractor. 95% of all maintenance calls must have been resolved or attacked in defined response times (SLAs). Excel reporting and presentation. Lead of a Swiss wide team of 15 PC service technicians covering all travel agencies in Switzerland. Win9x, NT, OS/2, X.25 and connectivity and booking software.

Jan 00 to May 00 Global design leader Deutsche Post Worldnet:
Global design leader on a worldwide network (integration of Active Directory with new LAN/WAN design, Exchange 2000, security, helpdesking, systems management and an operation manual). Leading 15 Senior System Engineers including Microsoft SSEs. 60.000 workstations and 120.000 users. Operation manual according contractual situation (SLAs) in arrangement with systems management center in Amsterdam. Composing designs within 3 months; date compliant delivery to customer on 31. March 2000. Subcontractor to Unisys Deutschland in Frankfurt am Main.
ADS design approved from Microsoft to ensure smooth transition from domain and foreign disperse ADS structures. Intense lab testing multiforest or multidomain approaches. DNS namespace design.

May 99 to Jul 99 3rd level support in UBS:
NT-3rd-level support (Swiss wide), team work with leading engineers of the bank. Support of NT4 platform (EUPD) NT4Srv plus NT4Wks and some 500 banking applications in SMS environment.

Apr 99 to Dec 99 Account mgmt and support in ING Barings Bank Zürich:
Mixed environment with NetWare and NT. Migration from NetWare 4.11 to 5.0. User support and asset management.

Apr 99 to end 04 Entrepreneur, CEO
HighSkirl GmbH: CEO
Installation of WebServices. Cisco Router 25xx, 36xx configured and DSL plus leased line implemented, Firewalling with access lists, DNS changes, mail serving, web hosting.

All following projects were done as employee of HighSkirl GmbH. Monthly gaps are mainly filled with performing managerial tasks, conducting smaller projects and writing books in philosophy.

Oct 98 to Jan 99 Project management of LAN / WAN separation STG:
Employed in ATAG debis.
A Swiss Fiduciary had to divert themselves from their mother (PriceWaterhouseCoopers), since Swiss banking commission obliges to: complete WAN/LAN separation. Construction of a brand new infrastructure (server, LAN, WAN, services) within two and a half month. Successful switch-over on D day. Project coordination, technical design and implementation. NT4 environment. 250 users in 7 locations; high security need (Cisco PIX installed).

Jun 98 to Sept 98 Systems and test engineer in BIS:
Employed in ATAG debis.
Bank for International Settlement, located in Basel, needed Y2K testing of their NetWare systems. A testing scenario should have been created in order to test dependencies of NetWare, Windows and UNIX regarding Y2K compliancy. Accurate documentation according to bank policies. Also support of NetWare 5.x environment and 15 Cold-Standby-(Vinca-) server pairs.

1988 - 1998 Several free-lancer contracts
Course teacher on Windows / NetWare / Office / WordPerfect software in Sysag AG / Dettwiler AG.
Head RMA department (HighTech Computer Systems AG); deputy tech department lead in ComputerLand AG
Managing consultant (network support analyst) in Unisys AG
Informatics during university career (e.g. ‘Informatik for humanities’) mostly on AIX systems

Time and spatial flexibility

onsite / offsite


Microsoft MCSE
Managing Office 365
Novell Master CNE
Cisco CCDA / CCNA (obsolete)
ISO 20000 Consultant
ITIL Service Delivery Manager
Project+ Project Management Certificate

Dr. phil.

Europ. Patent Nr. 07405115.2-2413, lautend auf Miguel Skirl: Zugriff auf Windows Ressourcen in nicht-getrusteten Umgebungen

Miguel Skirl: Sourcing-Strategien mit ISO 20000.- In: ISO 20000: Praxishandbuch für Servicemanagement und IT-Governance.- Hrsg. v. Martin Andenmatten.- Symposion-Verlag: Düsseldorf, 2008.- 1. Aufl. bereits vergriffen, 2. Aufl. im Druck (Stand Aug 2009)

Contact form

Contact details