Profileimage by Jonathan Smith Telecommunications Consultant - International VoIP contact centres - 20 yrs experience  from Newbury

Jonathan Smith

available

Last update: 17.06.2016

Telecommunications Consultant - International VoIP contact centres - 20 yrs experience

Company: VoiceNewworking
Graduation: IPPBX, Routing and Switching, SIP
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)

Keywords

VoIP Telecommunications Bid Management Customer Relationship Management Call Centers Category 5 Cabling Communication Computer Telephony Integration Ethernet Governance + 27 more keywords

Skills

Technical Expertise
Managed Services Unified Communications Cloud VoIP and Computing System Integration 3rd party management Networking Infrastructures Fault Finding Contact Centre Services. IVR Solution Selling Account Management Order Management Provisioning CRM Software Hosted Services Routing and Switching Software technologies Microsoft Servers Microsoft Office
 
Key Technologies
VoIP IPPBX Telephony CTI xDSL SIP H.323 Internet protocols Network Protocols LAN WAN SBC VPN MPLS WiFi QOS Firewalls Gateways Wireless Voice Video Conferencing Ethernet Dark fibre CAT5/6 ISDN2/30 PSTN WLR3 LLU
 
Key Skills
Technical management Bid management Service Delivery Procurement and Vendor management Risk identification Strong stakeholder expectation management Excellent problem solving skills Installation Governance A strong leader with the ability to communicate at all levels

Project history

Please contact for references

Local Availability

Only available in these countries: United Kingdom

Other

With over 20 year’s Telecommunications industry experience, dynamic and adaptable commencing my career in 1996 as a Technical fixed line Engineer, progressing into Project and Service Delivery Management and consultancy roles.  As a Director of my Limited Company established in 2007 I have delivered multiple, concurrent projects from initiation to completion in the most efficient and cost effective way possible for my clients.  Working with national, international and substantial residential clients with ongoing service management, I am always driven to achieve customer satisfaction with outstanding technical results. 
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