MI

Mary Joyce Ilagan

available

Last update: 06.09.2022

TECHNICAL SUPPORT REPRESENTATIVE, SALES CLERK, CASHIER / FRONT COUNTER

Graduation: Associate in Business Administration
Hourly-/Daily rates: show
Languages: English (Limited professional)

Attachments

mjilagan_2018 (1).docx

Skills

I've worked as a Technical Support Representative under Comcast account and I handled TV, phone and iternet. I have handled customers issue calmy while attending their problems. Being a technical support is not an easy job. Calls we receive are usually customers who are agitated because their is a problem with the service that they had with us. So we have to pacify them and continue with the call and make them do the basic trouble shooting like reseting their modem. and if it didn't work, we have to explain to them about the importance of sending an electrician. While doing the basic trouble shooting, we also need to make a lead, which makes it more coplicated, because customers who calls us are mostly not happy with the service, and yet we have to offer them an upgrade. Thankfully, I was able to close a lead most of the time. I always get a high VOC or 100% in Voice of the Customer. My friendly voice probably help me. But my technique there,  is me, understanting their frustration, letting them vent for a while and then make them understand why it happened, how we can fix it and what will be the flow in the call. Setting expectation. And that is how I will ask them to cooperate. Mostly, customers loved it knowing what will happen. They feel that you know what you're doing and that they could trust you to fix the issue. It is not an easy job but I definetly enjoy the job, especially when they are very mad at the start of the call , but will call you an angel before the call ended. Very Satisfying.

Project history

12/2017 - 01/2018
CUSTOMER SERVICE REPRESENTATIVE
TELETECH

To resolve customer complaints via phone and reach out to customers and verify account
information. Greet customers warmly and ascertain problem and reason for calling, and answer
questions and suggest solutions in relation to products and services.

11/2015 - 05/2016
TECHNICAL SUPPORT REPRESENTATIVE
ALORICA

Talk to customers over the phone to resolve their questions or concerns. Responds to requests
for assistance and/or possible processing of credit card authorizations.

12/2010 - 05/2011
SALES CLERK
SM BATANGAS CITY

Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
Answers customer's questions concerning location, price and use of merchandise.

08/2010 - 12/2010
CASHIER / FRONT COUNTER
SM LIPA CITY

Operating the cash register and handling cash transactions with customers. Scanning goods and
collect payments. Issuing receipts, refunds, change or tickets.

Local Availability

Only available in these countries: Philippines
I am looking for a home based job or a work from home job offers. I have a stable internet connection and a working laptop.
Profileimage by MaryJoyce Ilagan TECHNICAL SUPPORT REPRESENTATIVE, SALES CLERK, CASHIER / FRONT COUNTER from TECHNICAL SUPPORT REPRESENTATIVE, SALES CLERK, CASHIER / FRONT COUNTER
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