Profileimage by Caroline Cicolani Bilingual Virtual Assistant, Custumer Service, Translator from BalnerioCambori

Caroline Cicolani


Last update: 06.09.2022

Bilingual Virtual Assistant, Custumer Service, Translator

Company: Nenhuma
Graduation: Faculdades Metropolitanas Unidas (January, 2020 – December 2021) Bachelor of Technology (BTech) of Comércio Exterior
Hourly-/Daily rates: show
Languages: English (Full Professional)


Currículo Caroline Cicolani (1).pdf
English CV - Caroline Cicolani (1).pdf


I'm a Brazilian Studant, and I’ve decided start work remotely as a full time freelancer to have more quality of life and strategic planning between work and studies, so I am looking for projects and opportunities that teach me grow in my career as a professional freelancer.

Multicultural work and experience in whole Brazil
- Native Portuguese
- Fluent English
- Basic Spanish
- Advanced Microsoft Excel, Microsoft Power Point and Microsoft Word skills.

My main skills include:

- Virtual Assistant (admin support, email, chat, customer service, eCommerce, web research, design social media, canva posts criation, comunication, docs organization, PowerPoint presentations, etc)

- Translations as a native Portuguese speaker, English fluent (general texts, websites, apps, software localization, academic articles, etc.)

I hope my skills and experience can support your project and business goals. Thanks.

Project history

10/2020 - 03/2021
Sales Project's Administrative - SYM Desenvolvimento
Balneário Camboriú
Balneário Camboriú, Santa Catarina, Brazil
Opening of the Sales Project (10/2020 until the finish of the project 03/2021) Responsible for
English including data in the unit employees' payment spreadsheets. Drafting of small contracts with
partnerships and outsourced companies. Data management in the company's internal system such
Strategic Planning as: Daily control of the number of customers, cost, expense, billing, apportionment and profit of the
local operation.

02/2018 - 09/2020
Administrative Assistant
Comunicação Interpessoal
São Paulo, São Paulo, Brazil
Responsible for answer the phone. Creation posts to advertise properties, reply posts messages,
Flexibility / Time Management schedule visits to properties, register customers. Check if the client is ok with legal obligations.
Make proposals, and close deals. Contract drafting, monthly administration of rent payments,
paying commission to real estate agents and transferring to the owners

05/2017 - 12/2017
Sales Consultant
Gav Group
Belém, Pará, Brazil
Responsible for explainig our product to the customer. inform specifications in detail, make a
really good presentation and make sure that the customer understands the company's credibility.
Discover customer's needs and fitting these needs into the product.

08/2016 - 05/2017
Cultural DiversityAdministrative Assistant
GRSA Compass Group
São Paulo, São Paulo, Brazil
Responsible for including attendance control, payment process for salaries and benefits in the
REFERENCES unit's employee spreadsheets. Communication between the units to resolve pending issues and
analyze the inspection routine

01/2016 - 07/2016
FreeLancer SalesWoman
Juliana Neutzling - (53) 99166-6555 São Paulo, São Paulo, Brazil

Responsable for open and close the store, keep our environment organized for customers enter.
Items reposition. Contact suppliers to make always a good deal. Organization and counting
products. Sell and build customer loyalty.

Time and spatial flexibility

Working remotely I have total availability to move anywhere in the world.

Contact form

Contact details