Industry: Automobile
* Interaction with client through net meetings calls & emails
* Handling Tickets & Tasks and responsible for closing the same within defined SLAs
* Responsible for troubleshooting the issues in the system and providing support
* Executing the needed changes in configuration and setting up Delivery Types, Item Categories,
Warehouse Management
* Executing the analysis and resolution of production support calls
* Providing functional support in areas such as Inbound Processes, Outbound Processes and Internal
Warehouse Processes including TRs, TOs, Picking Processes and Putaway Processes
* Resolving the customer issues around setting up the Warehouse Management master data such as
Storage Types and Storage Bins, Putaway strategies and stock removal strategies, movement types in
Warehouse Management etc.
* Carrying out System Integration Testing and Regression Testing
* Preparing Functional Specifications for CR and coordinating with Technical team for timely
execution of the deliverables
* Understanding the business processes and core solution
* Local business requirement gathering
* Defining the system requirements and business processes to be built
* Identifying Gaps between the business requirement and SAP
* Business Sign-off on the defined gaps
* Configuring SAP system to meet business requirement
* Requirement gathering for RICEF deliverables, functional specification preparation, testing of the
developments and business project team training on the new developments
* Level 2 Support of bugs and fixes
* Rollout Tool kit updating and maintenance in WM area (User guides, Test Scripts, Customizing
books, Data migration templates)
* Participate in Rollout Cutover, Go Live, Post Go Live support activities.
PROJECTS HANDLED AT CLIENT LOCATION
BMW - VZ2 - GROMA, OXFORD Rollout, stabilization and support
BMW - VZ2 - GLT, Berlin Rollout, stabilization and support
BMW - VZ2 - HRL, Regensburg Rollout, stabilization and support
BMW - G2X, Munich Rollout, stabilization and support
BMW - FLEXHUB, Greer, USA. Rollout, stabilization and support