Profileimage by Shubhendra Singh Togaf Certified- ServiceNow Implementation Specialist, Architect and Consultant from Jaunpur

Shubhendra Singh

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Last update: 01.01.2024

Togaf Certified- ServiceNow Implementation Specialist, Architect and Consultant

Graduation: Engineering in Electronics and Communications
Hourly-/Daily rates: show
Languages: English (Full Professional)

Keywords

Attachments

shubhendra-singh-servicenow.pdf

Skills

  • Service Now Developer with 9+ years of architecture, analytics and development experience.
  • Utilizing ServiceNow Cloud Platform as aPAAS and provided solutions as Solution Architect for SD Network Devices, IoT, Contract and Account Management, Integration Frameworks, HRSM, Data Segregation and Connector for Customers using Custom Application, ITBM, ITOM, ITSM, Reports, Custom UI Pages, Data Encryption, Data Certification, Custom Applications, CMDB Modelling, Discovery Troubleshooting, Automated Test Framework, Test Management, Integrations (LDAP, REST, SOAP, SFTP, MFT, SDLC, mid-server installation on Service- Now.
  • A dedicated team player, who creates motivation and encourages team development with emphasis on process improvement and building relationship with customers.
  • Excellent problem-solving skills with ability to perform root cause analysis, strong attention to detail and a talent for developing and simplifying procedures.

Project history

01/2021 - 12/2021
ServiceNow Analyst and Senior Developer
Allianz SE

Onboarding implementation for the organization with automated workflows to order Software and Hardware services based upon job profile and regional requirements of the new joiner.

02/2019 - 02/2021
Senior Technical Consultant
T-Systems ICT India Pvt. Ltd., A Deutsche Telekom Company

* Responsible for the Development of Application for migration of T-systems old infrastructure on Cloud
leveraging ServiceNow Cloud Platform and Capabilities.
* Domain Separation for onboarding of clients and their interaction with T-systems internal network via
Integration with their security layer.
* Implementation of application as one stop solution for customers that can handle more than 4k Client
onboarding with automatic implementation of the same across platforms of organization.
* Managing private cloud and analyzing the optimum use of Nodes and Semaphores for each application
service.
* Collaborating with different teams of Customer Onboarding, Operations, ServiceNow, Application
Certification, Automation Testing, Application Testing, different Integration Teams, Stakeholders, Clients,
Release and Deployment Team and many more as a part of core development team.
* Designing and development of application for Network Management of hub and spokes to handle multiple
clients on T-systems and Deutsche Telecom network.
* Data Segregation for Customer data, contract, and account to adhere to GDPR guidelines.
* Handling of CMDB of different clients and internal networks.
* Handling of over 8k+ Accounts and contracts of clients over Deutsche Telecom Network.
* POC for IoT application and its Architecture, the concept will be converted to Project for supporting
medium-, small- and large-scale manufacturing customers over Deutsche Telecom Network

05/2017 - 02/2019
Business Technology Consultant
CloudAction Technology Services Pvt. Ltd

* Responsible for the Development & Administration of Service-Now.
* Implementation of the Incident management, Problem management, Change Management, Asset
Management, CMDB, Knowledge Management, Discovery troubleshooting, Reports, Service Catalog, Service
Portal, Integrations (LDAP, Jira, Archer, AOTS).
* SME for Automated Test Framework to Implement, Execute, Schedule, Report, Training to Client team
members and worked with HI team to resolve system issues on ATF.
* Architecting most suitable solutions considering client requirements and organizational structure.
* Working with Stakeholders on requirement gathering and closely cooperating for testing and training.
* Training to 8 Interns in CloudAction and getting their admin and developer certification cleared on
ServiceNow.
* Took interviews and participated in drives on ServiceNow for expansion of team at CloudAction.
* Team management of various projects running simultaneously, resolving issue, collaborating for project
release, and trainings on new technology in CloudAction.
* Cooperation with US CloudAction team for ServiceNow Training and new projects initiation.

12/2014 - 05/2017
Senior Associate Engineer
TATA Consultancy Services

* Responsible for the Development & Administration of Service-Now.
* Implementation of the Incident management, Change Management, Knowledge Management, Reports,
Service Catalog, LDAP Integration, SDLC, Facilities, HR, and Alert.
* Architecting most suitable solutions considering client requirements and organizational structure.

Certifications

Togaf Level 1 and Level 2
Open Group
2023
Certified System Administrator
ServiceNow
2023
CIS ITBM
ServiceNow
2023
CIS ITSM
ServiceNow
2023
ITIL V4.0
ITIL
2022
Scaled Agile
SAFe 6.0
2022

Local Availability

Only available for remote work
Profileimage by Shubhendra Singh Togaf Certified- ServiceNow Implementation Specialist, Architect and Consultant from Jaunpur Togaf Certified- ServiceNow Implementation Specialist, Architect and Consultant
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