Profileimage by Kamalesh Borkar Digital Transformation - BSS scoping & solution consultancy and delivery from KualaLumpur

Kamalesh Borkar


Last update: 30.04.2021

Digital Transformation - BSS scoping & solution consultancy and delivery

Graduation: MBA; B.Engg;
Hourly-/Daily rates: show
May vary depending on duration, location and scope
Languages: English (Full Professional)




CRM, Oracle, Interface

Project history

02/2021 - Present
Program Director
DIgi (1000-5000 employees)
Deliver Digital BSS program including Billing, CRM, Product Catalogue, Voucher Management system, Operational Reporting together with transformation of products and processes using digital technologies.
Team 200, Size: 20 mil USD

06/2020 - 10/2020
Director - BSS core systems
CRM, Billing, Ordering, Integration

09/2016 - 04/2020
Program Scoping Manager for Business-IT Transformation
Assisting business to achieve transformation goals to make Maxis a
digital powerhouse. Program Scoping Manager for a large Business-IT
transformation program involving Digital Portals, CRM, Ordering and Billing
systems for consumer business across all product segments

01/2012 - 09/2016
Senior Business Solution Manager - CRM - Customer Experience
Standard Chartered Bank - Scope International
Technology Product Owner for the CRM product(Oracle CRM On Demand).
Accountable for Solution and Delivery of CRM projects for Consumer Banking
Segment for all markets globally.
* Technology Product Owner for all instances of the Oracle CRM On Demand
product which is central to the CEMS program. Total 21 instances covering 28
* Business Solution Manager for CEMS CRM Portfolio: Resposible for Solution
and Delivery for CRM
* Responsible for defining functional solution for all CRM projects
* Manage and mentor a team of Business Analysts for the CEMS program
* Interfacing with senior business stakeholders, super-users, program and
project managers to understand business strategies, goals and requirements
with the aim of providing a cost effective, extensible, robust and user friendly
solution aligned with SCB architectural principles and program roadmap.
* Delivery Manager accountable for development and delivery of all CRMOD
projects within agreed cost and timeline. Typically 10 ongoing big and small
projects at any given time.
* Technical Manager for team leads, developers and configurators for CRMOD
* Cost Estimations and Development plans
* Resource planning, recruitment, allocation and training
* People Management for Development and BA resources

02/2005 - 01/2011
Solution Architect & BA - Amdocs CES (Contractor)
* Onsite Solution Architect: Acting as an onsite Integrated Customer
Management Consultant for a fully integrated CRM-Ordering-Billing-
Provisioning system for the AMDOCS CES 7.5 and 5.5 suite
* Provide Solution Architecture and Roadmap, Design oversight, guidance and
Change Management for the program
* To ensure end-to-end integrity of the solution in line with customer's business
* Compliance assurance of solution deliverables[High Level Design and
Interface Design] with the agreed architecture blueprint and principles
* Conducting feasibility and impact assessments and reviews of change
* High Level Requirement Gathering and Business Analysis for all CRM and
Billing Modules involving interaction with senior business stakeholders in the
* Process mapping, GAP analysis and effort estimation for the above.
* Preparation/Review of following documents: Solution Blueprint, Roadmap,
SOW, High Level Design, Interface Design, Functional Requirement
document, Impact Assessment Document including effort estimates,
Functional Solution Document.
* Interface between Customer and the Amdocs development center which
actually develops the designed solution.

01/1999 - 12/2005
Solution Architect & Business Analyst
Apar Infotech
Solution Designer and Business Analyst for Maxis (with Amdocs) [Oct 2001 -
Mar 2004]
* Requirement Gathering
* Gap Analysis, Solution Design
* CRM-Billing integration
* CRM-CTI integration
* CRM Network trouble ticketing integration
Solution Architect and Project Manager for Celcom (with HP) [May 2000 - Aug
* Solution and Delivery accountability for CRM solution
* Integration with Billing, Remedy ARS, Broad Vision portal
* Amdocs CRM implementaion
* Project Management, Account Management
Project Lead and BA for Direct Wines, UK (onsite) [Nov 1999 - Feb 2000]
* Gather requirements and prepare FSD for Sales Forecat System
* Deliver SFS, Train users

07/1998 - 10/1999
Business Analyst - Implementation Specialist
Tata Consultancy Services
Banking Module - Forex Trade Finance - Development and Implementation
* Requirement Gathering, Gap Analysis
* Product Demo
* Product Development and Implementation
* Production Support
Implemented at : Abu Dhabi Commercial Bank, OBC, Bank of Baroda,
Karnataka Bank

Time and spatial flexibility

Based in Kuala Lumpur, Malaysia. Open to work remotely for any project in any part of the world based on the timezone needed.

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