I worked for Real Systems, the in-house Salesforce consultancy at St Mungos. Our clients
include local authorities, organisations working to end homelessness, and other charities
around the UK.
My role involved gathering and interpreting client's requirements into a specification,
designing and building new systems or changes to existing systems. I troubleshooted issues
via our helpdesk, delivered demos and ideas to potential new clients, and kept on top of
Salesforce's new features and releases.
Projects included designing and building a database to support the Everyone In scheme
which housed thousands of rough sleepers in hotels during the pandemic, and integrating an
online form to gather outreach data for a HIV charity.
I also began learning Apex coding to further my technical abilities, and gained my Advanced
Administrator and Platform App Builder certifications whilst in this role.