Responsibilities:
* Sandbox to Production deployment using change set.
* Developed and researched ways to improve productivity within and outside the Salesforce
platform, with multiple companies worldwide.
* Interacted with various business user groups for gathering the requirements for Salesforce
implementation and documented the Business and Software Requirements.
* Implemented Order Management and Receivables modules in multi-Org set up and in all Phases of
Development life cycle.
* Involved in using Lightening Process Builder and Workflows and worked on customizing Visual
Force to have Lightening Experience for desktop and mobile applications.
* Optimized workflow and increased both comprehensibility and potential of clients to utilize
Salesforce to full extent.
* Configure salesforce and service cloud integration user along with configuration in
salesforce.
* Extensively involved in design and configuration of objects, page-layouts, record types,
search layouts, list views, validation rules, workflows, Approval Process, custom buttons,
custom link, report types, reports, and dashboard.
* Worked on Email Services and Single Email and Mass Email to send email to different portal
users.
* Implemented Sales Cloud to facilitate Campaign Management, Dashboard/Reports development, Lead
Management, Content, Contracts, and Customer Service/Cases.
* Pro-actively plan and monitor entire project execution for risks, issues, scope, customer
expectations and relationship.
* Perform maintenance and troubleshooting of applications. Documented best practices and
operational procedures.
* Build client trust and respect, establish client relationships, and develop rapport with
client. Participated and engaged in all team meetings. SME for the instructional designer
during training planning and development.
* Configure salesforce and marketing cloud integration user along with configuration in
salesforce.