Profileimage by Niyati Patel Salesforce Administrator/Developer from

Niyati Patel


Last update: 14.06.2021

Salesforce Administrator/Developer

Graduation: BS in Computer Science
Hourly-/Daily rates: show
May Vary depending on project scope
Languages: English (Limited professional)


Niyati Sf Resume (1).docx


cloud, Service Cloud, Community Cloud, Marketing Cloud, app builder, Einstein Analytics, Visual Workflows, Salesforce, Update, Delete using Data, Apex,, Apex Language, Classes, Controllers, Triggers, Web Services, Visualforce Pages, Components, SFDC, Microsoft Outlook, page layout, UI/UX components, Debugging, unit testing, system testing, CVS, Continuous integration, data export, backup, Microsoft Excel, Outlook, cloud integration, Sales Cloud, Visualforce, captions, Excel, Data Import

Project history

07/2018 - 06/2019
Salesforce Administrator
CVS Pharmacy /Centrica informatics

* Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
* Helped to automate some business processes by creating workflows (email
notification/fields/Sunnova Energy Corporation, the largest residential solar provider in us,
has successfully installed and updates/tasks).
* Created workflows to send emails to users if field values are changed in standard or custom
* Actively involved in the deployment process during sprint releases and deploying through
Continuous integration and change set into Production.
* Performing Data Clean-up operation monthly using Data Loader for the Cases.
* Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for
different standard and custom objects in lightning experience.
* Enhancements in sales process - validations, workflows, security settings, Reports &
Dashboards, FLS, Page Layouts, and Record Types.
* Responsible for weekly and monthly data export, updates, and backup for the organization.
* Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel
* Involved in Application support activities and customizing the apps to match
the functional needs of the organization.
* Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting
workflows and approval process for approving new accounts and other business processes.
* Provided Case Management by Configuring Email-to-Case for end users to submit a case through

05/2016 - 05/2018
Salesforce Admin
ARK Info soft
* Sandbox to Production deployment using change set.
* Developed and researched ways to improve productivity within and outside the Salesforce
platform, with multiple companies worldwide.
* Interacted with various business user groups for gathering the requirements for Salesforce
implementation and documented the Business and Software Requirements.
* Implemented Order Management and Receivables modules in multi-Org set up and in all Phases of
Development life cycle.
* Involved in using Lightening Process Builder and Workflows and worked on customizing Visual
Force to have Lightening Experience for desktop and mobile applications.
* Optimized workflow and increased both comprehensibility and potential of clients to utilize
Salesforce to full extent.
* Configure salesforce and service cloud integration user along with configuration in
* Extensively involved in design and configuration of objects, page-layouts, record types,
search layouts, list views, validation rules, workflows, Approval Process, custom buttons,
custom link, report types, reports, and dashboard.
* Worked on Email Services and Single Email and Mass Email to send email to different portal
* Implemented Sales Cloud to facilitate Campaign Management, Dashboard/Reports development, Lead
Management, Content, Contracts, and Customer Service/Cases.
* Pro-actively plan and monitor entire project execution for risks, issues, scope, customer
expectations and relationship.
* Perform maintenance and troubleshooting of applications. Documented best practices and
operational procedures.
* Build client trust and respect, establish client relationships, and develop rapport with
client. Participated and engaged in all team meetings. SME for the instructional designer
during training planning and development.
* Configure salesforce and marketing cloud integration user along with configuration in

12/2015 - 05/2016
Salesforce Admin
Cybage Software Private Limited
* Extensively worked on agile methodology and attended Daily status/standup meetings.
* Laid groundwork for platform by creating custom objects, fields, tabs and filled
object data using Data Loader.
* Tested applications by appending multiple components to a Lightning Application and deployed
applications from Sandbox to Production. Setup Audit Trail to gather information about Client
* Worked with Methods to insert and update records without re-directing users to a new record.
* Worked with Visualforce Components to customize captions, headers and footers of a table and
to embed a
* Standard list view of an object's records.
* Modified simple Workflows to incorporate Email Alerts and Field Updates.
* Scheduled retrieval of report data to be used with Analytic Snapshots.
* Defined permissions for Profiles and Administrative Permissions to grant/deny users access to
the platform features.
* Assisting in identifying, troubleshooting, and resolving defects encountered during various
stages of the project delivery, including during the deployment and implementation of the
solution in production environments.
* Migrated data from Excel files to SFDC using Data Loader and Data Import Wizard.

Time and spatial flexibility

Chicago, IL

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