Profileimage by Dorota Mleczko IT Project Manager/Scrum Master from Gdansk

Dorota Mleczko


Last update: 25.04.2022

IT Project Manager/Scrum Master

Graduation: Gdansk University
Hourly-/Daily rates: show
Kann je nach Projektumfang variieren
Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary) | Polish (Full Professional) | Russian (Elementary)




Scrum, Kanban, PSM, PSK, Team Leadership, Agile Coaching, Workshops, Facilitation, IT Project Management, Prince2 Agile, Jira, Confluence

Project history

10/2021 - Present
Scrum Master/Agile Coach
Mercateo/Unite (500-1000 employees)
Consumer goods and retail

04/2020 - 10/2021
IT Project Manager/Scrum Master/Agile Coach
Nestbank S.A.
• Plan, initiate and manage projects and change requests within specified product portfolio
• Implement IT strategies that deliver projects on schedule and within budget
• Decide on best suited approach specific to the project – Scrum, Kanban, Waterfall
• Define product release scopes and plan system releases in collaboration with business units, vendors, external partners and Quality Management
• Ensure unified and reliable status information on all projects and system changes within product portfolio
• Work closely with the development teams as a Scrum Master to help them remove impediments and continuously improve processes using agile techniques and frameworks
• Support the Organization at the beginning of their agile transformation in the role of a Scrum and Kanban teacher/Agile Coach

09/2019 - 04/2020
IT Service Desk Team Manager
UST Global
• Building and Managing a Team of 13 Service Desk Agents supporting 6 languages in 7 regions
• Defining and constantly improving all processes and operations
• Creating training materials and Knowledge Base
• Responsible for IT Service Delivery according to agreed upon SLAs
• Facilitating daily Stand-ups and monthly Retrospective meetings
• Planning daily activities using a Kanban board and burndown chart
• Coaching and motivating the Team Members
• Reporting to Delivery Management and Project Management
• Managing Transition Processes:
- Planning and Conducting Due Diligence Interviews
- Creating Due Diligence Reports
- Scheduling and controlling Knowledge Transfer activities
- Driving Transition Project Management Meetings with the Customer

01/2018 - 09/2019
IT Service Desk Administrator
Wipro Limited IT Services
• Providing complex IT Support in German, English and Polish
• Ticket, call and chat handling in ServiceNow
• Troubleshooting, solving issues related to software and hardware environment (Windows 7/10 based PCs, LAN/WLAN/VPN connection, Citrix, Office 2010/365, Mobile Device Management and other issues
• Administering Windows Servers through Active Directory
• Conducting job interviews with candidates
• Providing technical classroom training for newcomers
• Mentoring and coaching team members
• Supporting Leads in Shift Planning/Quality and Knowledge Management

01/2014 - 01/2017
Localization Project Manager
Studio Gambit
•    Managing accounts in the IT, medical, construction and other industries 
•    Planning and controlling project budget and schedule 
•    Managing project supporting materials in cooperation with terminology coordinators (project and product translation memories, term bases, glossaries, linguistic guidelines and general instructions for translators) 
•    Risk analysis and management, defining preventive measures and mitigation actions 
•    Quick and independent decision-making and problem-solving 
•    Cooperating with client PMs, vendors and in-house team members (localization and DTP engineers, linguists, vendor managers) 
•    Allocating required project resources: people, software 
•    Mentoring and Coaching new Project Managers 
•    Providing Classroom Training for SAP Translators

01/2007 - 01/2014
Language Specialist
Studio Gambit
? Polish, English, German: Translation, proofreading, reviewing, copyediting
of documentation, software, marketing, website-content and
all other text types
? Quality Management
? Terminology Management
? Project Coordination
? Training of new translators
? Certified SAP translation tools trainer since 2009

01/2005 - 01/2009
? Author of German Grammar Handbook "Gramatyka Maturalna" (ISBN:

01/2004 - 01/2006
Germanicus Sp
? Provide Classroom Training in German and Polish Language
? Prepare lesson plans according to assessment of student needs and
learning ability
? Design dynamic lesson plans based on student interests
? Coach, motivate and facilitate teamwork between the students

Time and spatial flexibility

Vorzugsweise Remote. Reisebereit.

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