Scrum Master/Agile Coach
IT Sonix
Keywords
Skills
Scrum, Kanban, PSM II, PSK, SAFe Certified. Team Leadership, Agile Coaching, Workshops, Facilitation, Liberating Structures, IT Project Management, Prince2 Agile, Jira, Confluence, Miro, Slack, MS Teams
Project history
06/2022
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Present
10/2021
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06/2022
Scrum Master/Agile Coach
Mercateo/Unite
(Consumer goods and retail, 500-1000 employees)
04/2020
-
10/2021
IT Project Manager/Scrum Master/Agile Coach
Nestbank S.A.
• Plan, initiate and manage projects and change requests within specified product portfolio
• Implement IT strategies that deliver projects on schedule and within budget
• Decide on best suited approach specific to the project – Scrum, Kanban, Waterfall
• Define product release scopes and plan system releases in collaboration with business units, vendors, external partners and Quality Management
• Ensure unified and reliable status information on all projects and system changes within product portfolio
• Work closely with the development teams as a Scrum Master to help them remove impediments and continuously improve processes using agile techniques and frameworks
• Support the Organization at the beginning of their agile transformation in the role of a Scrum and Kanban teacher/Agile Coach
• Implement IT strategies that deliver projects on schedule and within budget
• Decide on best suited approach specific to the project – Scrum, Kanban, Waterfall
• Define product release scopes and plan system releases in collaboration with business units, vendors, external partners and Quality Management
• Ensure unified and reliable status information on all projects and system changes within product portfolio
• Work closely with the development teams as a Scrum Master to help them remove impediments and continuously improve processes using agile techniques and frameworks
• Support the Organization at the beginning of their agile transformation in the role of a Scrum and Kanban teacher/Agile Coach
09/2019
-
04/2020
IT Service Desk Team Manager
UST Global
• Building and Managing a Team of 13 Service Desk Agents supporting 6 languages in 7 regions
• Defining and constantly improving all processes and operations
• Creating training materials and Knowledge Base
• Responsible for IT Service Delivery according to agreed upon SLAs
• Facilitating daily Stand-ups and monthly Retrospective meetings
• Planning daily activities using a Kanban board and burndown chart
• Coaching and motivating the Team Members
• Reporting to Delivery Management and Project Management
• Managing Transition Processes:
- Planning and Conducting Due Diligence Interviews
- Creating Due Diligence Reports
- Scheduling and controlling Knowledge Transfer activities
- Driving Transition Project Management Meetings with the Customer
• Defining and constantly improving all processes and operations
• Creating training materials and Knowledge Base
• Responsible for IT Service Delivery according to agreed upon SLAs
• Facilitating daily Stand-ups and monthly Retrospective meetings
• Planning daily activities using a Kanban board and burndown chart
• Coaching and motivating the Team Members
• Reporting to Delivery Management and Project Management
• Managing Transition Processes:
- Planning and Conducting Due Diligence Interviews
- Creating Due Diligence Reports
- Scheduling and controlling Knowledge Transfer activities
- Driving Transition Project Management Meetings with the Customer
01/2018
-
09/2019
IT Service Desk Administrator
Wipro Limited IT Services
• Providing complex IT Support in German, English and Polish
• Ticket, call and chat handling in ServiceNow
• Troubleshooting, solving issues related to software and hardware environment (Windows 7/10 based PCs, LAN/WLAN/VPN connection, Citrix, Office 2010/365, Mobile Device Management and other issues
• Administering Windows Servers through Active Directory
• Conducting job interviews with candidates
• Providing technical classroom training for newcomers
• Mentoring and coaching team members
• Supporting Leads in Shift Planning/Quality and Knowledge Management
• Ticket, call and chat handling in ServiceNow
• Troubleshooting, solving issues related to software and hardware environment (Windows 7/10 based PCs, LAN/WLAN/VPN connection, Citrix, Office 2010/365, Mobile Device Management and other issues
• Administering Windows Servers through Active Directory
• Conducting job interviews with candidates
• Providing technical classroom training for newcomers
• Mentoring and coaching team members
• Supporting Leads in Shift Planning/Quality and Knowledge Management
01/2014
-
01/2017
Localization Project Manager
Studio Gambit
• Managing accounts in the IT, medical, construction and other industries
• Planning and controlling project budget and schedule
• Managing project supporting materials in cooperation with terminology coordinators (project and product translation memories, term bases, glossaries, linguistic guidelines and general instructions for translators)
• Risk analysis and management, defining preventive measures and mitigation actions
• Quick and independent decision-making and problem-solving
• Cooperating with client PMs, vendors and in-house team members (localization and DTP engineers, linguists, vendor managers)
• Allocating required project resources: people, software
• Mentoring and Coaching new Project Managers
• Providing Classroom Training for SAP Translators
• Planning and controlling project budget and schedule
• Managing project supporting materials in cooperation with terminology coordinators (project and product translation memories, term bases, glossaries, linguistic guidelines and general instructions for translators)
• Risk analysis and management, defining preventive measures and mitigation actions
• Quick and independent decision-making and problem-solving
• Cooperating with client PMs, vendors and in-house team members (localization and DTP engineers, linguists, vendor managers)
• Allocating required project resources: people, software
• Mentoring and Coaching new Project Managers
• Providing Classroom Training for SAP Translators
Certifications
Local Availability
Open to travel worldwide
Vorzugsweise Remote. Reisebereit.
