Customer Relationship Manager
London Capital Club
Keywords
Skills
A professional person with exceptional organizational and first-class communication skills. After working in various business fields, I gained extensive experience. Self-motivated and conscientious, I take pride in my positive, enthusiastic attitude and determination to succeed.
Possessing strong interpersonal skills, I have a natural ability to build relationships and create collaborative working relationships, while my personal nature helps create a pleasant working environment. Pro-active, with the ability to work on your own initiative, also an excellent team player, with the priority to complete tasks quickly and accurately. Appreciated for my strong work ethic, problem-solving skills and the ability to quickly adapt to rapidly changing situations.
My approach is built on honesty, trust and integrity, all of which reflect my personal values, beliefs and strong principles in life. I like to operate to the highest standard, providing business support to achieve maximum results.
Possessing strong interpersonal skills, I have a natural ability to build relationships and create collaborative working relationships, while my personal nature helps create a pleasant working environment. Pro-active, with the ability to work on your own initiative, also an excellent team player, with the priority to complete tasks quickly and accurately. Appreciated for my strong work ethic, problem-solving skills and the ability to quickly adapt to rapidly changing situations.
My approach is built on honesty, trust and integrity, all of which reflect my personal values, beliefs and strong principles in life. I like to operate to the highest standard, providing business support to achieve maximum results.
Project history
09/2015
-
02/2018
* Responsible for writing and implementing a training manual and setting working and ethical
standards for administrative staff (secretariat, reception, and bartenders/restaurants)
* Manage all questions, requests for information and complaints about the services offered by the
Club
* Developing and implementing new strategies for subscription sales and database development
* Processing and updating relevant information regarding sold subscriptions and their customers
* Implementation and coordination of projects to promote the club and events
* Maintaining the collaborative relationship with all departments involved in carrying out the work
standards for administrative staff (secretariat, reception, and bartenders/restaurants)
* Manage all questions, requests for information and complaints about the services offered by the
Club
* Developing and implementing new strategies for subscription sales and database development
* Processing and updating relevant information regarding sold subscriptions and their customers
* Implementation and coordination of projects to promote the club and events
* Maintaining the collaborative relationship with all departments involved in carrying out the work
10/2012
-
08/2015
Executive Assistant for CEO and Board of Directors
CITR SPRL
* Effective ligating of the CEO's and Board of Directors' complex agenda, including preparation
and organisation of meetings, travel and accommodation arrangement
* Establishing and maintaining working relationships with government institutions
* Collaboration with teams to develop and implement systems for the assistance of lawyers and
financial staff, increasing efficiency, communications, and time management,
* Centralize, analyze and summarize reports for each department
* Responsible for good communication and transmission of the messages of the CEO and the Board
of Directors
* Organizing team buildings, staff parties and other social events
and organisation of meetings, travel and accommodation arrangement
* Establishing and maintaining working relationships with government institutions
* Collaboration with teams to develop and implement systems for the assistance of lawyers and
financial staff, increasing efficiency, communications, and time management,
* Centralize, analyze and summarize reports for each department
* Responsible for good communication and transmission of the messages of the CEO and the Board
of Directors
* Organizing team buildings, staff parties and other social events
02/2008
-
10/2012
Executive Assistant for CEO
DTH Television Group
* I have provided support to the CEO and management team during a transition period - ensuring the
management of operations and workflow,
* I worked effectively on my own initiative during a sensitive and difficult period, when the
company was insolvent and subsequently bankrupt - working with the Judicial Administrator and the
company's team of insolvency
* Served as a kind of key liaison/spokesperson between management and employees,
* I was provided with administrative support, photocopying, sending faxes and managing all
incoming/sent mail.
management of operations and workflow,
* I worked effectively on my own initiative during a sensitive and difficult period, when the
company was insolvent and subsequently bankrupt - working with the Judicial Administrator and the
company's team of insolvency
* Served as a kind of key liaison/spokesperson between management and employees,
* I was provided with administrative support, photocopying, sending faxes and managing all
incoming/sent mail.
Local Availability
Only available in these countries:
Romania
remote only
Other
https://www.linkedin.com/in/maria-dervenco-517b8132/
