System Administrator
(Banks and financial services, 5000-10.000 employees)
Keywords
Skills
Windows, UNIX, RDP, AIX, SQL, WebSphere, middleware, SQL scripts, UAT, PROD, Linux, Centreon, Kibana, Rundeck, backup, database, BullGuard, quality assurance, Zendesk, API, debugging, WooCommerce, Shopify, OpenCart, WordPress, Wix, HTML / CSS, PHP, Jira, Grafana, ServiceNow, Web development, coding, Photoshop, Adobe Illustrator, Adobe Photoshop, Microsoft Excel, Facebook, Twitter, iOS, Android, Blogger, social media, Research, Data Analysis
Project history
05/2021
-
Present
06/2020
-
05/2021
Junior Product Owner/IT Transition Project Manager
Auchan Retail
- monitoring the progress of the project transition process, in relation to the objectives
established from the perspective of time, purpose and quality;
- ensuring good communication of information within the project transition team, as well
and to the other departments of the organization;
- organizing regular meetings with project teams and monitors project status;
- ensuring the solution of the problems appeared in the teaching / transition process a
project and inform in due time the management team regarding the problems
appeared that cannot be solved at the level of the project team;
- identifying of opportunities / activities / areas / processes to be optimized and offers recommendations
to improve them;
- properly archiving all project documentation;
- contributing to the implementation of the standards, methods and tools that are used
in the daily activity
- contributing to defining and tracking activity-specific KPIs
department;
- analyzes and proposes solutions to continuously improve productivity
department;
- contributing to the planning, coordination, evaluation and reporting of his projects
specific department activities;
- ensuring the follow-up of ongoing projects: in terms of resources, time,
human resources, efforts, etc .;
- providing support for department employees;
- participating, at the request of the supervisor, in projects or activities
interdepartmental, temporary, depending on its role and competencies, for
to contribute to the achievement of the team's objectives;
established from the perspective of time, purpose and quality;
- ensuring good communication of information within the project transition team, as well
and to the other departments of the organization;
- organizing regular meetings with project teams and monitors project status;
- ensuring the solution of the problems appeared in the teaching / transition process a
project and inform in due time the management team regarding the problems
appeared that cannot be solved at the level of the project team;
- identifying of opportunities / activities / areas / processes to be optimized and offers recommendations
to improve them;
- properly archiving all project documentation;
- contributing to the implementation of the standards, methods and tools that are used
in the daily activity
- contributing to defining and tracking activity-specific KPIs
department;
- analyzes and proposes solutions to continuously improve productivity
department;
- contributing to the planning, coordination, evaluation and reporting of his projects
specific department activities;
- ensuring the follow-up of ongoing projects: in terms of resources, time,
human resources, efforts, etc .;
- providing support for department employees;
- participating, at the request of the supervisor, in projects or activities
interdepartmental, temporary, depending on its role and competencies, for
to contribute to the achievement of the team's objectives;
11/2019
-
05/2020
L2 Business & Technical Support Technician
Auchan Retail
- monitoring logical resources (software, disk space, etc.) - Linux;
- monitoring flows between applications - Yoda, TAC, Centreon, CentreMOM, Kibana;
- analyzing the events detected on servers or flows between different applications, solving problems
or transmitting them to responsible equipment - EasyVista ticketing, Kibana investigation, data/file
transmission in Linux;
- creating flows according to business requirements;
- constant start, stop, and monitoring of IT resources respecting the daily schedule - Rundeck / Linux;
- handling both technical and functional incidents and resolving or escalating in accordance with existing
procedures using EasyVista ticketing systems;
- retransmitting messages from queues via AMQ;
- launching recovery tools or beginners (manual recovery, reconfiguration of IT resources, file copying,
backup operations) - Linux;
- maintaining the database updated by documenting the problems encountered and the techniques
needed to solve for future references - SQL.
- monitoring flows between applications - Yoda, TAC, Centreon, CentreMOM, Kibana;
- analyzing the events detected on servers or flows between different applications, solving problems
or transmitting them to responsible equipment - EasyVista ticketing, Kibana investigation, data/file
transmission in Linux;
- creating flows according to business requirements;
- constant start, stop, and monitoring of IT resources respecting the daily schedule - Rundeck / Linux;
- handling both technical and functional incidents and resolving or escalating in accordance with existing
procedures using EasyVista ticketing systems;
- retransmitting messages from queues via AMQ;
- launching recovery tools or beginners (manual recovery, reconfiguration of IT resources, file copying,
backup operations) - Linux;
- maintaining the database updated by documenting the problems encountered and the techniques
needed to solve for future references - SQL.
04/2019
-
11/2019
Technical Support Specialist
BullGuard (Now Part of NortonLifeLock Inc.)
- providing advice to customers and partners on the use of BullGuard products and managing payment
issues.
- promoting a positive image for the company as well as its products and services.
- professional communication between clients/partners.
- respecting the team's procedures and looking for ways to improve them.
- monitoring, recording, and reporting customer issues, as described in standard operating procedures.
- managing and monitoring the workload on a shift, reporting any internal or external problems that may
arise using the process of critical incidents; sending the activity report in shifts to the direct superiors, if
they are designated as observers.
- gathering information, investigations and assisting superiors in solving the specific problems of the
module, if they are selected as members of the quality assurance team.
issues.
- promoting a positive image for the company as well as its products and services.
- professional communication between clients/partners.
- respecting the team's procedures and looking for ways to improve them.
- monitoring, recording, and reporting customer issues, as described in standard operating procedures.
- managing and monitoring the workload on a shift, reporting any internal or external problems that may
arise using the process of critical incidents; sending the activity report in shifts to the direct superiors, if
they are designated as observers.
- gathering information, investigations and assisting superiors in solving the specific problems of the
module, if they are selected as members of the quality assurance team.
04/2018
-
04/2019
Merchant Support Analyst
- managing T1/T2 requests through Helpdesk / Live-chat or telephone tickets
- working within the service and process for managing incidents/problems in Zendesk;
- maintaining and developing a vast technical knowledge about the features and services of 2Checkout;
- API integration on customer platforms and the company system we work with;
- performing technical debugging and researching problems reported by customers on WooCommerce,
Shopify, OpenCart, WordPress, Wix, etc - HTML / CSS / PHP and Kibana;
- identification of appropriate resolutions within the required time frame, based on the severity of the
problem - Kibana investigation;
- reporting performance or technical defects using Jira;
- monitoring the company's systems in terms of performance - Grafana;
- working within the service and process for managing incidents/problems in Zendesk;
- maintaining and developing a vast technical knowledge about the features and services of 2Checkout;
- API integration on customer platforms and the company system we work with;
- performing technical debugging and researching problems reported by customers on WooCommerce,
Shopify, OpenCart, WordPress, Wix, etc - HTML / CSS / PHP and Kibana;
- identification of appropriate resolutions within the required time frame, based on the severity of the
problem - Kibana investigation;
- reporting performance or technical defects using Jira;
- monitoring the company's systems in terms of performance - Grafana;
11/2017
-
04/2018
Technical Customer Support Representative
CGS Romania
- managing requests through ServiceNow / Live-chat or telephone tickets;
- compliance with the procedures established within the company;
- performing technical troubleshooting and researching problems reported by customers, including
Remote;
- identifying appropriate resolutions within the required time frame, based on the severity of the
problem;
- monitoring the company's systems in terms of performance;
- compliance with the procedures established within the company;
- performing technical troubleshooting and researching problems reported by customers, including
Remote;
- identifying appropriate resolutions within the required time frame, based on the severity of the
problem;
- monitoring the company's systems in terms of performance;
11/2016
-
09/2017
Customer Support
Granity Entertainment
- answering to email and chats regarding the problems that the customers encountered and solving
them as soon as possible
them as soon as possible
09/2016
-
11/2016
Assistant Manager
- taking phone calls for the people that were interested on our crewing company.
- setting the interviews
- organizing documents
- preparing contracts
- setting the interviews
- organizing documents
- preparing contracts
06/2016
-
09/2016
Graphic Designer
MANNOCKS (CORPORATE WEAR) LIMITED
- creating covers and advertising images: Adobe Illustrator
- creating flyers for the company: Adobe Photoshop
- the management of the office in Constanța
- taking over the calls received within the company
- creating daily reports and teaching them: Microsoft Excel
- holding conferences with other company partners
- training colleagues in the field of sales
- conducting interviews
- administration of the company's website
- customer activation
- photographing products and editing them in Adobe Photoshop
- creating flyers for the company: Adobe Photoshop
- the management of the office in Constanța
- taking over the calls received within the company
- creating daily reports and teaching them: Microsoft Excel
- holding conferences with other company partners
- training colleagues in the field of sales
- conducting interviews
- administration of the company's website
- customer activation
- photographing products and editing them in Adobe Photoshop
06/2016
-
09/2016
Office manager
MANNOCKS (CORPORATE WEAR) LIMITED
- managing the office here, in Constanta, taking care of the contacts in order to have an organized office
- making daily reports
- making conferences with partners from other countries
- training my colleagues for the sale area
- taking care of the interviews
- making daily reports
- making conferences with partners from other countries
- training my colleagues for the sale area
- taking care of the interviews
03/2016
-
06/2016
Sales Agent
SC Amego Business Solutions SRL
- taking calls and contacting customers to sell the packages offered by the company
- obtaining new customers
- obtaining new customers
06/2015
-
02/2016
Senior Customer Support
Playtika
- performing technical troubleshooting and researching the problems reported by the company's clients
in a professional and fast manner;
- solving problems received from customers through Zendesk / Service Now;
- checking the application on social platforms (Facebook, Twitter, etc.) and the operating systems
provided (iOS, Windows, Android, Windows phone);
- training of new colleagues in the team;
in a professional and fast manner;
- solving problems received from customers through Zendesk / Service Now;
- checking the application on social platforms (Facebook, Twitter, etc.) and the operating systems
provided (iOS, Windows, Android, Windows phone);
- training of new colleagues in the team;
11/2014
-
06/2015
Call center operator
Jerry's Pizza
- taking orders by phone and send them to the other stores.
- learning the new promotions
- calling to other stores to give them indications about the orders in case we were encountering
situations regarding the internet, the electricity power etc.
- learning the new promotions
- calling to other stores to give them indications about the orders in case we were encountering
situations regarding the internet, the electricity power etc.
07/2014
-
10/2014
Blogger
DEC Solar Romania
- managing the company's Facebook page, the website
- processing and editing images in Photoshop
- creating promotional catalogs
- searching information regarding the financial market
- made publicity for the company on other websites and social media
- processing and editing images in Photoshop
- creating promotional catalogs
- searching information regarding the financial market
- made publicity for the company on other websites and social media
Local Availability
Only available in these countries:
Romania
