Profileimage by Dusan Pavic Certified Product Owner, Agile Coach, Scrum Master | Sr. Agile Transformation & Migration Consultant from Wien

Dusan Pavic

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Last update: 05.03.2024

Certified Product Owner, Agile Coach, Scrum Master | Sr. Agile Transformation & Migration Consultant

Company: Data Duke Project Consulting e.U.
Graduation: dataduke.net
Hourly-/Daily rates: show
Languages: German (Full Professional) | English (Full Professional) | Spanish (Limited professional) | Serbian (Native or Bilingual)

Attachments

202312-Profil-DP_250124.pdf

Skills

I'm an Agile expert with 8+ years of experience as a Product Owner and Scrum Master. I offer hands-on Product Consulting and Agile Scrum training and workshops that are practical and tailored to your organization's needs (see dataduke.net). I have a proven track record of delivering high-quality products and I'm passionate about sharing my knowledge and helping others succeed.
Let's chat more about how I can help you take your product development process to the next level.

Recruiting Agencies Stop!❌

Project history

01/2023 - Present
Enabling scrum teams to outperform (Enterprise)
Sr. Project Manager | Sr. Scrum Master (>10.000 employees)

  • Team Management: Managing 2 teams of 3 Back-End Developers, 2 Front-End Developers, 3 QA/Testers, 1 Proxy Product Owner, and 0,5 Scrum Master

  • Challenge Addressing: Improving product discovery and delivery structure, and cross-team/external communications to eliminate bottlenecks

  • Knowledge Transfer: Improving documentation and knowledge transfer within teams


02/2022 - 02/2023
Migrating E-Commerce Shop to SAP Hybris Commerce (Enterprise)
senior Product Owner / Business Analyst (Consumer goods and retail, >10.000 employees)

Project Background and Description

In this project, I worked with a team of Backend and Frontend devs to bring the client’s E-Commerce Shop from one E-Commerce platform to the SAP Hybris Commerce in the APAC countries.

Project Scope
  • Gathering business requirements and writing proper user stories
  • Getting the base setup of Hybris in place to prepare for migration
  • Discovery and Delivery phases for each country shop
  • Testing the Shop thoroughly with the team, plus, the QA teams, and then the Go-Live
  • This process was done for 8 countries in the APAC region, considering all the differences within the scope
Outcomes & Achievements
  • The rollout of all APAC countries (7) was done in a record time for the client – in less than 6 months
  • Created a scheme of the migration process for the future migrations
  • Set up some standards and templates when it comes to the UAT and E2E testing during a rollout

09/2020 - 10/2022
Improving & maintaining B2B software in the process automation industry (Start-Up)
Product Coach / Sr. Product Owner (Internet and Information Technology, 10-50 employees)

Project Background and Description

I worked on a project for a company that operates in the process automation industry by offering on-premises and cloud (SaaS) software. My assignment was to make sure that all Product & Customer Success teams work synchronously in a way that contributes to Customer Value the most. The focus was on creating a full customer journey for the on-premises software – from the moment the customer signs up until he is fully successful.

Project Scope
  • Establishing and maintaining Product Vision & Strategy for the BPM Suite
  • Helping other POs in prioritizing the Roadmap, introducing the Gherkin way of writing user stories (given/when/then format)
  • Establish the continuous discovery and delivery process (dual-track agile) and apply agile methodology (LeSS framework)
  • Introducing and leading the Customer Success team by creating a full Customer Journey
  • Aiming to achieve the best overall Customer Experience
Outcomes & Achievements
  • Product Development teams organized according to the LeSS framework, to be able to serve both products (cloud & on-premises) most effectively
  • Organized the release management process and published the company’s most successful Long Term Stable Build (2021 LTSB) release
  • Created the first full Customer Journey process set up from scratch – included all internal stakeholders and their teams in creating a best possible synergy
  • Customer Happiness constant increase by an average of 25% over three quarters

02/2018 - 10/2020
Setting up an E-Commerce B2C platform (Enterprise)
Product Owner (Consumer goods and retail, >10.000 employees)

Project Background and Description

SAP Hybris B2C e-commerce project for Austria, Switzerland, Italy, and Slovenia. My team and me, as a Product Owner, worked on delivering the best CX for online customers, including mobile receipts and vouchers. The team was at first made of 2 separate scrum teams (ca. 7 DEV FTE each), a common Scrum Master, and I was leading one of them. 6 months after the project started, my team and I took over the project entirely, and together with the project team on the client’s side, we made sure that we deliver the highest value to the users.

Project Scope
  • Setting up the platform with an easy login but also guest users
  • Making the product list page that is connected to the client’s database, managing prices
  • Product details page that shows all relevant product data, options, file attachments, and discounts
  • Stocklist in real-time, making sure that all stores have the latest data
  • Smart Search function so the users can find it easy and fast
  • Recipe page that enables customers to find the best ingredient and order
  • Checkout page and order management
  • Mobile payments – logging in customer’s receipts to get discounts
Outcomes & Achievements
  • More than 10.000 articles were sold weekly, and the growth was steadily increasing
  • Twice-a-week new products were imported and announced which led to high traffic volume on the website
  • Very high page response (avg of a second to load the page)
  • Release management is done in waves and under regular terms which brought lots of stability in deploying to production

03/2020 - 09/2020
Setting up an E-Commerce B2B platform (Enterprise)
Product Owner (Industry and mechanical engineering, >10.000 employees)

Project Background and Description

SAP Hybris B2B project for one of the business units of the client that included product listing, tracking stocks, adding claims, and ordering. My role in this project was Product Owner and together with my team of developers, solution architect, and designers, I was supposed to set up the B2B store from zero to 1.0 version. Besides setting up the project & prioritizing the features with the client, my task was also to monitor the budget and make sure that we are delivering the promised solution in time. The scrum team included a dev team of 5 including 1 QA and 1 Scrum Master.

Project Scope
  • Setting up the platform with an SSO login
  • Making the product list page that is connected to the client’s database, managing prices
  • Product details page that shows all relevant product data, options, file attachments, and discounts
  • Stocklist in real-time
Outcomes & Achievements
  • Setting up the 1.0 version of the platform at 90% budget usage (the remaining ca. 10% we were happy to use for the next stage of development)
  • Successfully working with stakeholders around the globe and in different time zones
  • The biggest challenge was the changes in positions/people on the client’s side, so we had to make sure no knowledge gap and info dropouts happen (or as little as possible)

06/2019 - 09/2020
Rollout of an E-Commerce B2B platform (Enterprise)
Product Owner (Consumer goods and retail, >10.000 employees)

Project Background and Description

SAP Hybris B2B platform for several business units. The platform included features such as product overview, stock list, product quotes, and ordering. My role as a Product Owner was to ensure that my team and I deliver the highest quality for the client and plan out & track the budget that was requested and approved. My team has consisted of backend and frontend developers as well as UX designers. The goal was to prepare an MVP product first and then build on top of that. Once the management of the client would give the green light, we’d move on to the next business unit and create the platform for them as well.

Project Scope
  • To define and maintain the project vision and strategy
  • Setting up the first pages of the platform (dashboard page, product list & product details, stock list page, claims processing)
  • Designing innovative approaches for the dashboard page (all-in-one approach)
Outcomes & Achievements
  • Fast zero-to-one development, which enabled the project team at Mondi to easily secure the funding for the next phases and improvements
  • A happy client when it comes to solutions provided, based on the proper problem space research
  • A clear roadmap was set up which enabled the project team to look 3-6 months ahead

10/2015 - 02/2018
Mobile Platforms rollout (Start-Up)
Product Manager (Internet and Information Technology, < 10 employees)

Project Background and Description

A company that developed 2 mobile platforms: one represents a mobile app that allows professionals to create a professional video interview in 15 minutes. The other one is a platform that enables fans to get a personalized video message from their idols by simply requesting it via the app and along the way donating to a charity of their choice. In both projects, I was involved from the very beginning. In-house there were no developers, therefore i cooperated with external agencies that provided us with the full dev team we needed.

Project Scope
  • Product Strategy with the management team.
  • Maintaining product roadmap and backlog prioritization.
  • Helping the development team to create high-value deliveries.
  • Removing impediments to the development team's progress.
  • Prioritizing improvements for the new builds Review of the app builds and website updates Support to sales and market growth
Outcomes & Achievements
  • In the case of the first platform, we had a very successful start! We managed to reach the show 2 Minuten, 2 Millionen and collect a significant investment for our future product improvements. The platform was gathering celebrities from the DACH region, France, the UK, Italy, and South-East Europe, in total more than 100 celebrities in various industries. The app was well adopted among public figures, so we were part of major charity events such as Red Nose Day in Germany, and Licht ins Dunkel in Austria, and even made it to the pages of the Huffington Post in the USA.

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Profileimage by Dusan Pavic Certified Product Owner, Agile Coach, Scrum Master | Sr. Agile Transformation & Migration Consultant from Wien Certified Product Owner, Agile Coach, Scrum Master | Sr. Agile Transformation & Migration Consultant
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