Team Lead SAP Sales and Service Cloud
NetApp
Keywords
Skills
- SAP C4C Certified Technical Consultant having 10+ years.
- SAP Certified in Sales Cloud, Service Cloud, and Cloud for Customer (C4C Development Associate)
- Rich Experience in SAP C4C (sales and service), SAP C4-IS Utilities.
- Worked in development methodologies of SAP Cloud Studio developments like BODL, ABSL, UI Designing, Reports, Integrations, Mass Data Run, Enhancements, Mashups, Approval Process, Work Flows, Configural Objects, O-Data, Web Services(REST & SOAP), Screens, Reuse Lib and Forms.
- Handled many project’s as Technical Consultant, Functional Consultant and Worked from Initial Analysis phase and ensure to deliver High Standard Deliverables.
- Development – As per business requirement many of custom business objects are developed in various client tenant systems, successfully integrated with the existing business process. The solutions are successfully uploaded to production tenant.
- Built Custom Web services and consumed Standard Web services to create Standard document and data was received from the middleware.
- Created Approval process for custom object with Email Notification.
- Have good expertise on SAP Cloud Implementation Methodology and Customization, Worked on Complex Integration projects.
- Worked on complex Mashup scenarios, Reuse Library functions, OData Services, Data workbench and Built Complex Screens to integrate third party systems.
- Cloud Solution- Expertise in custom solution and solution template, patch management(create, assemble, upload), Transport management.
- Good knowledge on all the aspects of the project lifecycle, including design, configuration, testing and cutover.
- Hands on Basic CPI Integration with SAP C4C and S4Hana.
- Coordinating with client to ensure delivery.
- Experience in Creating and managing the project schedule, participating in performance standards discussions.
- Comprehensive understanding of the SAP Order-to-Cash business data model.
- Conducted trainings/interviews on C4C.
- Excellent analytical and troubleshooting skills.
Project history
02/2018
-
10/2020
Environment: Cloud studio 1711,1802,1805,1808, 1811, 1902, 1905, 1908, 1911, 2002, 2005, 2008/
Hybris C4C
Contribution:
* Working as Team Lead and Account Lead (from Accrete) in NetApp.
* Performed Business Configuration, Administration task, Managing Incident and Web Service
monitoring.
* Delivered Out-of-Box functionality like: Automate Lead Routing Process and Approval, Partner
(DCR) design with access restrictions, Pipeline/Split Revenue, Account Merge Org Assignment.
* Worked on Enhancement in Objects like Accounts, Employees, Lead, Deal Reg, Opportunity,
Customer Quotes, Ticket, Registered Product, Installation Base etc.
* Custom Enhancement, SDK Developments: BCO, BO, OVS, Screens (All screens), Actions, events and
MDR.
* Integration with Eloqua, Scribe with C4C using OData and web services.
* Posting data using Postman (including ID queries and SSO queries), SOAP UI5 to C4C and Data
Workbench activity.
* Creating and Mapping Work Flows, O-data Services/Queries.
* Email workflow attachment enhancement, attaching PDF to Email via SDK and Workflow.
* Worked on error analysis and debugging from SDK.
* Worked extensively on Sales and Service process, Customization, Performance Improvements.
* Carried out quality and technical feasibility reviews.
* Carried out Deployment Process.
Hybris C4C
Contribution:
* Working as Team Lead and Account Lead (from Accrete) in NetApp.
* Performed Business Configuration, Administration task, Managing Incident and Web Service
monitoring.
* Delivered Out-of-Box functionality like: Automate Lead Routing Process and Approval, Partner
(DCR) design with access restrictions, Pipeline/Split Revenue, Account Merge Org Assignment.
* Worked on Enhancement in Objects like Accounts, Employees, Lead, Deal Reg, Opportunity,
Customer Quotes, Ticket, Registered Product, Installation Base etc.
* Custom Enhancement, SDK Developments: BCO, BO, OVS, Screens (All screens), Actions, events and
MDR.
* Integration with Eloqua, Scribe with C4C using OData and web services.
* Posting data using Postman (including ID queries and SSO queries), SOAP UI5 to C4C and Data
Workbench activity.
* Creating and Mapping Work Flows, O-data Services/Queries.
* Email workflow attachment enhancement, attaching PDF to Email via SDK and Workflow.
* Worked on error analysis and debugging from SDK.
* Worked extensively on Sales and Service process, Customization, Performance Improvements.
* Carried out quality and technical feasibility reviews.
* Carried out Deployment Process.
07/2017
-
10/2020
Sr. Consultant SAP Sales and Service Cloud
Accrete Solutions
10/2013
-
07/2017
Sr. Consultant SAP Hybris C4C & SAP CRM ABAP
Atos India
08/2015
-
12/2016
SAP C4C Developer
Conti
Environment: Cloud studio 1508, SAP C4C UI One-Demand solution
Contribution:
* Worked as a C4C Developer.
* Developed the Data Quality Framework (called Simple Quality) which adds new features to the
Standard Business Process, Performs the Data Quality checks with the custom Quality Rules on
the Business Objects.
* I was involve in enrooting Technical development, roadmap and custom enhancement.
* Worked on preparing the rules and implementing guidelines for the functionality.
* Worked on developing custom business objects and User Interface screens with proper
validations scripts and actions on data Quality management.
Contribution:
* Worked as a C4C Developer.
* Developed the Data Quality Framework (called Simple Quality) which adds new features to the
Standard Business Process, Performs the Data Quality checks with the custom Quality Rules on
the Business Objects.
* I was involve in enrooting Technical development, roadmap and custom enhancement.
* Worked on preparing the rules and implementing guidelines for the functionality.
* Worked on developing custom business objects and User Interface screens with proper
validations scripts and actions on data Quality management.
09/2012
-
10/2013
SAP CRM Technical Consultant
AB Electrolux
Environment: CRM 7.0 EHP1/ECC 6.0 EHP5
Contribution:
* Worked as a senior SAP CRM Technical Consultant handling both Development and support work for
CRM Team, Done 2 Rollout (one for France, and one for EMEA countries).
* Enhancement of Web UI using AET and EEWB tool.
* Developed and Implement logic to enhance the performance of Segregating tickets on Web UI
which is primarily a CRM HCM Integration.
* Worked on Quotation, Fact sheet which in turn displays all information related to products in
a quotation and displays all information in a PDF.
* Developed Smart forms related to account which derives data from ECC, other web service and
finally displays as a PDF in UI.
* Developed and Implemented Web service to communicate between ECC and PI.
* Developed Interface in order to communicate between the Non Sap and Sap server.
Contribution:
* Worked as a senior SAP CRM Technical Consultant handling both Development and support work for
CRM Team, Done 2 Rollout (one for France, and one for EMEA countries).
* Enhancement of Web UI using AET and EEWB tool.
* Developed and Implement logic to enhance the performance of Segregating tickets on Web UI
which is primarily a CRM HCM Integration.
* Worked on Quotation, Fact sheet which in turn displays all information related to products in
a quotation and displays all information in a PDF.
* Developed Smart forms related to account which derives data from ECC, other web service and
finally displays as a PDF in UI.
* Developed and Implemented Web service to communicate between ECC and PI.
* Developed Interface in order to communicate between the Non Sap and Sap server.
04/2011
-
10/2013
Consultant SAP CRM ABAP
Wipro Technologies
08/2011
-
09/2012
SAP ABAP Consultant
* Client: SAP Labs
Role: SAP ABAP Consultant
Duration: Aug 2011- Sep 2012
Environment: SAP Business By Design
Contribution:
* "Business by Design" is an On-Demand ERP Solution, Provide the Complete ERP solution on Cloud
for Small and Medium scale Enterprises.
* Worked as a Developer in Human Capital Management Team.
* Creation of New / Modification in Existing Floor Plans (Floor Plan Management).
* Maintaining the Flow of the Floor Plans (User Interface). (Floor Plan Like: GAF, OIF, QAF,
OWL, Factsheet.)
* Creation and Enhancement of a Business Objects, Controllers (MDRS- Metadata Repository) for
various countries like Spain, Italy, Belgium, and Poland.
* Creation and modification of Business Configuration set and implementing it in scenario.
* Worked on Creation and Implementation of Class and BADI.
* Creating and fixing of Automates for both Frontend and Backend by using UI Scripts and Boum2
Technique.
Role: SAP ABAP Consultant
Duration: Aug 2011- Sep 2012
Environment: SAP Business By Design
Contribution:
* "Business by Design" is an On-Demand ERP Solution, Provide the Complete ERP solution on Cloud
for Small and Medium scale Enterprises.
* Worked as a Developer in Human Capital Management Team.
* Creation of New / Modification in Existing Floor Plans (Floor Plan Management).
* Maintaining the Flow of the Floor Plans (User Interface). (Floor Plan Like: GAF, OIF, QAF,
OWL, Factsheet.)
* Creation and Enhancement of a Business Objects, Controllers (MDRS- Metadata Repository) for
various countries like Spain, Italy, Belgium, and Poland.
* Creation and modification of Business Configuration set and implementing it in scenario.
* Worked on Creation and Implementation of Class and BADI.
* Creating and fixing of Automates for both Frontend and Backend by using UI Scripts and Boum2
Technique.
Local Availability
Only available in these countries:
India
Open
