IT support Analyst
Instant Group Workplace solutions
Keywords
Skills
Sectors work experience - 1st/2nd line support roles
Oil gas and energy- pharma-retail-public sector-Engineering, Accountancy(financial services).
Web technologies skills:
HTML • CSS • JavaScript • React.js • Git • GitHub • Photoshop • Bootstrap • MySQL • MSSQL.
I have a strong passion in technology. I started my career as a Infrastructure Technology Analyst, and also having a track record of managing and resolving major and long-term customer-facing service disruptions. after graduating from a Web development academy, for the past few years, my profession shifted more towards software development. I've designed and developed websites. I am currently looking for a positions as a Web developer and hopefully gain skills in other areas of software development.
I want to be a part of a team that not only lets me work with code but also allows me to make an impact in other people's lives with my work.
Being a web developer will give me the power to create new cool things.
I come from a Technology background, and I love solving problems.
Technology is constantly changing meaning that there will always be new things for me to discover and learn when working in web development. I also have the ability to work on many different projects and disciplines.
Web development is a fast-paced, challenging career centred on creative problem-solving and continuous innovation, and I love challenges. I believe, I can be a Web developer, to be empowered to make a difference, and to shape the future.
Oil gas and energy- pharma-retail-public sector-Engineering, Accountancy(financial services).
Web technologies skills:
HTML • CSS • JavaScript • React.js • Git • GitHub • Photoshop • Bootstrap • MySQL • MSSQL.
I have a strong passion in technology. I started my career as a Infrastructure Technology Analyst, and also having a track record of managing and resolving major and long-term customer-facing service disruptions. after graduating from a Web development academy, for the past few years, my profession shifted more towards software development. I've designed and developed websites. I am currently looking for a positions as a Web developer and hopefully gain skills in other areas of software development.
I want to be a part of a team that not only lets me work with code but also allows me to make an impact in other people's lives with my work.
Being a web developer will give me the power to create new cool things.
I come from a Technology background, and I love solving problems.
Technology is constantly changing meaning that there will always be new things for me to discover and learn when working in web development. I also have the ability to work on many different projects and disciplines.
Web development is a fast-paced, challenging career centred on creative problem-solving and continuous innovation, and I love challenges. I believe, I can be a Web developer, to be empowered to make a difference, and to shape the future.
Project history
03/2021
-
07/2021
* Providing IT support to the business and external client.
* Managing escalations, critical incidents and external support suppliers.
* Ensuring all the Incidents/Problems are resolved in a timely manner, and requests prioritised.
* Supporting and troubleshoot cloud based Azure environment and related IT services.
* Managing and tracking of Incidents to the resolution, via Service Now and external support.
* Supporting all Instant end users Globally (APAC, US, EMEA) regions.
* Managing and escalating end user escalations to third-party service providers.
* Administration, configuration and deployment of applications as required by the business.
* Managing 3rd party suppliers, ensuring service, support and performance meets the SLA.
* Document and managing of IT processes, Procurement of IT hardware and software.
* On boarding new starters and leavers; Assist and support IT Project work.
* AP Cisco Meraki administration, other tools and software- LANDesk, Sophos, Alien-Vault.
* Managing escalations, critical incidents and external support suppliers.
* Ensuring all the Incidents/Problems are resolved in a timely manner, and requests prioritised.
* Supporting and troubleshoot cloud based Azure environment and related IT services.
* Managing and tracking of Incidents to the resolution, via Service Now and external support.
* Supporting all Instant end users Globally (APAC, US, EMEA) regions.
* Managing and escalating end user escalations to third-party service providers.
* Administration, configuration and deployment of applications as required by the business.
* Managing 3rd party suppliers, ensuring service, support and performance meets the SLA.
* Document and managing of IT processes, Procurement of IT hardware and software.
* On boarding new starters and leavers; Assist and support IT Project work.
* AP Cisco Meraki administration, other tools and software- LANDesk, Sophos, Alien-Vault.
07/2020
-
02/2021
Technical Support Analyst
Welwyn Hatfield Council
* Providing general on-site IT support (implementation, maintenance, application support
to council staff members and Councillors).
to council staff members and Councillors).
01/2018
-
05/2020
Senior Technical Analyst
Eisai Pharmaceutical EMEA
* 1st & 2nd line telephone /remote /desk side / walk-in support to all Eisai EMEA employees.
* Working with cross-functional teams to resolve any on-going technical issues.
* Setup, configure and deployment of new PC/notebooks (HP, Dell, Lenovo), rebuilding existing
PC and laptops.
* Supporting and troubleshooting all hardware (desktop, notebooks, mobile devices) and
associated peripherals.
* Installing, configure and support software application and services, core bespoke CRM
business applications, Microsoft software and OS (Win7-10, MS Office 2010-365), SharePoint
Online, MS Teams, Symantec Endpoint, Adobe, SCCM software deployment.
* Remote tools -Dameware, Skype for Business, Cisco WebEx, TeamViewer.
* Azure AD Administration, On-Premises AD, creating new user accounts, Cisco WebEx admin,
eRooms(document management), IBM Domino admin, MS Office365 admin.
* VOIP telephony (Cisco, Nortel, Avaya) configuring, install, support, administration.
* Ad-hoc tasks participating in assignments, undertaking project work.
* VMWare VSphere configuring, Administration virtual machines.
* MDM (Mobile Iron) admin, install, configure, troubleshoot Mobile devices, iOS, Android.
* Video conferencing (Polycom) setup and supporting meetings.
* Support and troubleshooting Canon MFD printers.
* Assisting in Network switch installs and patching. Sever Backups (Veeam Backup)
* Managing and resolving issues with vendors and suppliers for key IT systems under support
contracts, scheduled meetings with SDM to discuss KPIs.
* Asset Management tracking as equipment is deployed / returned to stock / retired.
* On boarding - new staff induction, processing documentation, user guides.
* Projects - Windows 10 migration, MS Teams and Office365.
* Working with cross-functional teams to resolve any on-going technical issues.
* Setup, configure and deployment of new PC/notebooks (HP, Dell, Lenovo), rebuilding existing
PC and laptops.
* Supporting and troubleshooting all hardware (desktop, notebooks, mobile devices) and
associated peripherals.
* Installing, configure and support software application and services, core bespoke CRM
business applications, Microsoft software and OS (Win7-10, MS Office 2010-365), SharePoint
Online, MS Teams, Symantec Endpoint, Adobe, SCCM software deployment.
* Remote tools -Dameware, Skype for Business, Cisco WebEx, TeamViewer.
* Azure AD Administration, On-Premises AD, creating new user accounts, Cisco WebEx admin,
eRooms(document management), IBM Domino admin, MS Office365 admin.
* VOIP telephony (Cisco, Nortel, Avaya) configuring, install, support, administration.
* Ad-hoc tasks participating in assignments, undertaking project work.
* VMWare VSphere configuring, Administration virtual machines.
* MDM (Mobile Iron) admin, install, configure, troubleshoot Mobile devices, iOS, Android.
* Video conferencing (Polycom) setup and supporting meetings.
* Support and troubleshooting Canon MFD printers.
* Assisting in Network switch installs and patching. Sever Backups (Veeam Backup)
* Managing and resolving issues with vendors and suppliers for key IT systems under support
contracts, scheduled meetings with SDM to discuss KPIs.
* Asset Management tracking as equipment is deployed / returned to stock / retired.
* On boarding - new staff induction, processing documentation, user guides.
* Projects - Windows 10 migration, MS Teams and Office365.
06/2013
-
08/2017
On-Site IT Support
Bechtel Corporation
* IT support (desk side and remote) for all employees global and within Bechtel's London head
office, including all global business, remote office setup and on-site support to Bechtel and JV
staff at various project site locations.
* Working with cross-functional teams to resolve any on-going technical issues.
* Software applications support (SharePoint, MS office 2010/365, Aconex, Synchro Citrix,
Windows 10, SAP, AutoCAD, Micro- Station, Air-watch, MS Teams.
* Providing support to Project Managers during the development lifecycle of projects.
* Active Directory administration, Exchange 2013 Administration.
* Build, install, support, and troubleshoot all hardware (Dell, Lenovo, HP, Canon).
* Assisting in moves, installing and setup of IT equipment and Network connections.
* Setup of meeting rooms for VC and Skype, for internal and external client meetings.
* Assisting in Domain Migration, Migrating APAC, EMEA to AMERS Domain.
* VOIP telephony support, Cisco Call Manager, configure and installation of IP phones.
* Assisting with the implementation of change / project work within the supported
infrastructure, Documenting instructions, creating training documents for 1st and 2nd line,
participating in the testing and data integration of new releases.
* Implementing / roll-out of Service Now to the global Bechtel sites.
* Project IT support - Khalifa port, Hs2, Muscat Airport, London City Airport.
office, including all global business, remote office setup and on-site support to Bechtel and JV
staff at various project site locations.
* Working with cross-functional teams to resolve any on-going technical issues.
* Software applications support (SharePoint, MS office 2010/365, Aconex, Synchro Citrix,
Windows 10, SAP, AutoCAD, Micro- Station, Air-watch, MS Teams.
* Providing support to Project Managers during the development lifecycle of projects.
* Active Directory administration, Exchange 2013 Administration.
* Build, install, support, and troubleshoot all hardware (Dell, Lenovo, HP, Canon).
* Assisting in moves, installing and setup of IT equipment and Network connections.
* Setup of meeting rooms for VC and Skype, for internal and external client meetings.
* Assisting in Domain Migration, Migrating APAC, EMEA to AMERS Domain.
* VOIP telephony support, Cisco Call Manager, configure and installation of IP phones.
* Assisting with the implementation of change / project work within the supported
infrastructure, Documenting instructions, creating training documents for 1st and 2nd line,
participating in the testing and data integration of new releases.
* Implementing / roll-out of Service Now to the global Bechtel sites.
* Project IT support - Khalifa port, Hs2, Muscat Airport, London City Airport.
01/2005
-
09/2006
Line Support Analyst
Steria UK
* Working with the IT team. Installing, configuring and supporting machines for Steria managed
services site: Newham and Waltham Forest Council.
* Providing 2nd Line support and maintenance. Using remote tools to remotely diagnose and
fix IT issues, troubleshoot software.
* Performing PC deployment, Image and rolled out Windows XP and Windows 2000 on HP
desktops and laptops for various Council departments. Building machines and installing on
network at user sites. Installing and configuring HP printing.
* Assisting, Installing, Configuring Windows Server 2003 O/S.
* Installation and support of Oracle 8i, 9i client, Business Objects, Iclipse, Uniform, Citrix client,
VMware Install, supporting and installing bespoke council applications.
services site: Newham and Waltham Forest Council.
* Providing 2nd Line support and maintenance. Using remote tools to remotely diagnose and
fix IT issues, troubleshoot software.
* Performing PC deployment, Image and rolled out Windows XP and Windows 2000 on HP
desktops and laptops for various Council departments. Building machines and installing on
network at user sites. Installing and configuring HP printing.
* Assisting, Installing, Configuring Windows Server 2003 O/S.
* Installation and support of Oracle 8i, 9i client, Business Objects, Iclipse, Uniform, Citrix client,
VMware Install, supporting and installing bespoke council applications.
05/2004
-
12/2004
On-Site Support Analyst
SITA aero
* Hardware and software support within two sites to approx. 1500 UK users.
* Novell 5 and Windows 2000 Server administration, creating user accounts, setting up printing
on NDS and IP, Server maintenance, daily checks on server backups.
* Windows XP rollout and upgrading and supporting client PC's and Notebooks, Dell, HP
* Lotus Notes 6x, 7x support, email installation, configuration and troubleshooting.
* MS Office support, RAS installation and support.
* Novell 5 and Windows 2000 Server administration, creating user accounts, setting up printing
on NDS and IP, Server maintenance, daily checks on server backups.
* Windows XP rollout and upgrading and supporting client PC's and Notebooks, Dell, HP
* Lotus Notes 6x, 7x support, email installation, configuration and troubleshooting.
* MS Office support, RAS installation and support.
11/2003
-
05/2004
Field Support Engineer
Steria UK
* Working with the IT team, supporting two London Council boroughs.
* Supporting 3000 + users, visiting Council sites (Newham and Waltham Forest).
* Imaging, installing systems and configuring software to client requirements.
* Novell GroupWise, SAP R/3, Oracle 8i, Business objects installations and support.
* Supporting 3000 + users, visiting Council sites (Newham and Waltham Forest).
* Imaging, installing systems and configuring software to client requirements.
* Novell GroupWise, SAP R/3, Oracle 8i, Business objects installations and support.
02/2002
-
10/2003
JV Desktop and Network Support
Steria UK / Siemens
* Providing desktop and Network support in a mixed server environment.
* Supporting users at the main DWP head offices in Whitehall London.
* Client machines - Windows 95/98/NT/2000/XP, installations and support.
* Administration of Novell 4.11, NT4.0, Windows 2000 and Domino Servers, creating email
accounts, mailboxes and groups. MS Applications, Lotus notes client, Arc Serve Backups.
* Updating Norton, MacAfee, Sophos virus definitions on the servers. Switch installation.
* Supporting users at the main DWP head offices in Whitehall London.
* Client machines - Windows 95/98/NT/2000/XP, installations and support.
* Administration of Novell 4.11, NT4.0, Windows 2000 and Domino Servers, creating email
accounts, mailboxes and groups. MS Applications, Lotus notes client, Arc Serve Backups.
* Updating Norton, MacAfee, Sophos virus definitions on the servers. Switch installation.
Local Availability
Only available in these countries:
United Kingdom
Remote, anywhere.
