Profileimage by GiljonJake Abellanosa Help Desk Support, Data Entry, Customer Service Representative, 1st Level Support from Lapulapu

Giljon Jake Abellanosa

available

Last update: 06.09.2022

Help Desk Support, Data Entry, Customer Service Representative, 1st Level Support

Company: Kuehne-nagel
Graduation: BSc. Electrical Engineering
Hourly-/Daily rates: show
Languages: English (Limited professional)

Attachments

giljon-jake-abellanosa-cv.pdf

Skills

SKILLS
  • Can maintain a professional attitude with peers, co-workers, and clients at all times.
  • Expert in achieving high levels of multi-tasking by remaining focused and goal-oriented.
  • Focused and driven to always meet deadlines and targets as required.
  • Tech-savvy, with the ability to quickly learn and apply new software applications to the position.
  • Entered all customer orders and shipping/tracking records with over 99% accuracy. 
  • Used MS Office daily, including Outlook and Excel. Devised several MS Excel macros to automate repetitive tasks.

EXPERIENCE
  • Monitor and maintain the operations, resolve issues, and help develop new solutions for the Supply Chain system.
  • Troubleshoot, assign resources to resolve emerging or identified issues, and lead action teams to correct.
  • Report on a variety of metrics to system availability and support effectiveness.
  • Coordinate with development, user, and network teams to ensure systems meet capacity requirements.
  • Work with development teams to design, build, and implement application integrations.
  • Test major and minor enhancements as part of the development team and coordinate with the change manager and business analyst to support user testing.
  • Work with business analysts to document business process and requirements documents.
  • Build reports and/or data extracts to support business analysis.

Project history

12/2018 - 02/2022
System and Process Support
Kuenhe-Nagel (Transport and Logistics, >10.000 employees)

The primary goal of the Airfreight applications “First-level support” is to provide a competent and effective functional and setup support service for any software used by airfreight operational staff. We must provide to meet this goal.

• Easy to inquire: there must be in place a user-friendly tool for opening support requests tickets.
• Provide a fast reaction and resolving time: due to the airfreight business, the support reaction time must be counted in minutes.
• Have an adaptive communication level: we must properly communicate with the requestor depending on his company role and knowledge.
• Deliver the best-in-class knowledge: we must provide reliable and up-to-date answers.

10/2017 - 12/2018
Data Entry
Smootmoves Inc. (Kuehne - Nagel)

Smootmoves Inc. (Kuehne - Nagel) * 5th Floor, Park Centrale, Jose Maria Del Mar Street, Building
Abad St, Cebu City, 6000 Cebu

* Preparing and sorting documents for data entry.
* Entering data into database software and checking to ensure the accuracy of the data that has
been inputted.
* Resolving discrepancies in information and obtaining further information for incomplete
documents.
* Creating data backups as part of a contingency plan.
* Responding to information requests from authorized members.
* Testing new database systems and software updates.

10/2016 - 10/2017
Customer Service Representative
Teleperformance

Teleperformance * I. Villa St, Apas, Cebu City, Cebu

* Identified customer needs through active listening techniques to initiate referrals to colleagues
* Maintains ongoing relations, post-sale, with each customer (relationship management) and
maintains the company's customer files.




* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Ensure customer satisfaction and provide professional customer support.

07/2015 - 02/2016
Batching Plant Operator
Ventureslink Management Solutions, Inc

Ventureslink Management Solutions, Inc * Yapak Boracay Island, Malay, Philippines

* Run and maintain the batch plant.
* Supervising the mixing process to ensure that we use the correct combination of cement and
water.
* Performed weekly physical inventory audits.
* Operated pickup trucks and other company vehicles as required.
* Produce up to one thousand square yards of concrete per day.
* Performed minor repairs and general facility maintenance tasks as required by supervisor.

Local Availability

Only available in these countries: Philippines
I can work full time without any hesitations and I have a working setup in the house; below are the types of my Flexibility.
  • Flextime.
  • Compressed workweek.
  • Shift work.
  • Telecommuting
  • Job-sharing.

Other

I am confident I have the skills, qualities, and qualifications needed to excel in the role. I am a fast learner; I possess excellent problem-solving capabilities, and I can manage a significant workload. I have an impressive track record of achievement. For example, in my previous role, I was praised by my supervisor for helping the team reduce the First response time by 20% within the first quarter of the year. The type of person I am means I always act as a positive role model for the company, and I will make sure I take responsibility for my ongoing professional development. If you hire me in this position, I believe you will quickly see a positive return on your investments.

Youtube - Video

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Profileimage by GiljonJake Abellanosa Help Desk Support, Data Entry, Customer Service Representative, 1st Level Support from Lapulapu Help Desk Support, Data Entry, Customer Service Representative, 1st Level Support
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