Integrations Engineer
Alcatel-Lucent
Keywords
Skills
Oracle, AWS, BMC products, Cloud infrastructure, Oracle Cloud Infrastructure, Dev-Ops - Kubernetes, Docker, Jenkins, Linux, Windows, Database, MSSQL, MongoDB, Web Servers, Apache, Windows IIS, Remedy, HTML, CSS, REST Webservices, Databases, OS, BMC Helix Remedy ITSM, BMC Helix Data Migration, Service, Demand, BMC Remedy ARS 7.x and 8.x,9.x, ITSM 6 and 7.x, 8.x, 9.x CMDB 2.0.8.x,9.x, BMC IBRSD, BMC MyIT, Digital Work Place, SmartIT, Virtual Chat, Remedy Single Sign On, Service Broker, AIE, Remedy Flashboards, SLA, Remedy Migrator, Crystal Report 8.5, 9.x, ASSO, BPCU tool, Remedy UDM tool, BMC Remedy ARS, SRM 2.0, requirement analysis, debugging, UAT, Web-services, backend, functional specifications, ITIL framework, ARS, Remedy system, ARS 6.3 to ARS 7.5, CMDB, Common Data Model, Web services, Quality Center, Remedy Migrator 7.x, Remedy Server 6.x/7.x and, Remedy Helpdesk Application 7.0, Remedy Migrator 6.x
Project history
03/2011
-
11/2012
* SRM-Work Order Management-WOM-JDSU-TT (Incident Management): Provided
Production Support of a complex environment for a customer.
* Responsible for building/Developing the application on ARS 7.6.04 using the OOTB Work Order
front page of SRM 2.0 to meet the customer requirements.
* Have independently built a billing application on ARS 7.6.04 to support the billing functionality
for various work orders.
* Involved in requirement analysis, solution designing, development, debugging, implementation
and maintenance.
* Involved in requirements gathering and providing solution for creation of the Trouble ticket.
* Conduct workshops to train the users and provide support activities during UAT and post
Production deployment.
* Develop Trouble Ticket management to M1, Singapore's leading telecom and internet service
provider.
* Work on Web-services for Ticket exchange.
Production Support of a complex environment for a customer.
* Responsible for building/Developing the application on ARS 7.6.04 using the OOTB Work Order
front page of SRM 2.0 to meet the customer requirements.
* Have independently built a billing application on ARS 7.6.04 to support the billing functionality
for various work orders.
* Involved in requirement analysis, solution designing, development, debugging, implementation
and maintenance.
* Involved in requirements gathering and providing solution for creation of the Trouble ticket.
* Conduct workshops to train the users and provide support activities during UAT and post
Production deployment.
* Develop Trouble Ticket management to M1, Singapore's leading telecom and internet service
provider.
* Work on Web-services for Ticket exchange.
12/2010
-
02/2011
CMDB Implementation Manager
Thrivent Financials
* Shouldered the responsibility of implementing BMC Remedy CMDB.
* Responsible for providing an approach to proceed with ADDM discovery and populate CMDB.
* Validate and maintain data in CMDB.
* Responsible for providing an approach to proceed with ADDM discovery and populate CMDB.
* Validate and maintain data in CMDB.
07/2009
-
12/2010
ITSM Developer
Unisys Corp
* Understand the SRM business requirements provided by Solution Architects.
* Involved in Installing and Configuring ITSM 7.6.
* Provide the feasibility study on out of the box SRM solution and required customizations to meet
the business requirements.
* Troubleshoot and report SRM issues to BMC support.
* Interact with BMC and internal teams to help solve critical issues.
* Customization of SRM per the client's requirements and Configure with respect to backend
applications i.e. Incident and Change Management.
* Identified the Test requirements based on Application functional requirements, participated in Test
Plan Preparation.
* Involved in Installing and Configuring ITSM 7.6.
* Provide the feasibility study on out of the box SRM solution and required customizations to meet
the business requirements.
* Troubleshoot and report SRM issues to BMC support.
* Interact with BMC and internal teams to help solve critical issues.
* Customization of SRM per the client's requirements and Configure with respect to backend
applications i.e. Incident and Change Management.
* Identified the Test requirements based on Application functional requirements, participated in Test
Plan Preparation.
05/2008
-
04/2010
Remedy Developer/Admin
HCL Technologies
* Gathered requirements from various business groups/users and converted business requirements
into functional specifications.
* Analyzed and evaluated these requirements within ITIL framework and industry best practices
* Involved in Installing and Configuring ITSM 7.6.
Installed, maintained, patched and monitored Remedy ARS to ensure the smooth operation of the
Remedy applications.
* Involved in upgrading Remedy system from ARS 6.3 to ARS 7.5.
* Installation and Configuring CMDB and involved in building Reconciliation Rules, Creating and
Running Jobs in RE Manager, working with classes and good knowledge of Common Data Model
Identified and defined new CIs in BMC Atrium CMDB.
* Customization of SRM per the client's requirements and Configure with respect to backend
applications i.e. Incident and Change Management.
* Worked on developing an application to integrate the Remedy Web services with Third Party
applications.
* Identified the Test requirements based on Application functional requirements, participated in Test
Plan Preparation.
* Written and executed test cases using Quality Center and Logged Defects.
* Involved in migration of definitions and data using Remedy Migrator 7.x, import, export tools,
from development to production system.
into functional specifications.
* Analyzed and evaluated these requirements within ITIL framework and industry best practices
* Involved in Installing and Configuring ITSM 7.6.
Installed, maintained, patched and monitored Remedy ARS to ensure the smooth operation of the
Remedy applications.
* Involved in upgrading Remedy system from ARS 6.3 to ARS 7.5.
* Installation and Configuring CMDB and involved in building Reconciliation Rules, Creating and
Running Jobs in RE Manager, working with classes and good knowledge of Common Data Model
Identified and defined new CIs in BMC Atrium CMDB.
* Customization of SRM per the client's requirements and Configure with respect to backend
applications i.e. Incident and Change Management.
* Worked on developing an application to integrate the Remedy Web services with Third Party
applications.
* Identified the Test requirements based on Application functional requirements, participated in Test
Plan Preparation.
* Written and executed test cases using Quality Center and Logged Defects.
* Involved in migration of definitions and data using Remedy Migrator 7.x, import, export tools,
from development to production system.
06/2007
-
03/2008
System Support Professional
SITEL; Bell Canada
* Requirement Gathering, Analysis and Evaluation.
* Gathered requirements from various business groups/users.
* Installing, Customizing and Configuring Remedy Server 6.x/7.x and ITSM 7.0 migrating data to
the new environment.
* Extensively involved in the customization of Remedy Helpdesk Application 7.0 for the support
centre department.
* Involved in SRM application development and supporting the application. Configured different
approval rules and roles for the current setup.
* Configured different approval rules and roles for the current setup.
* Involved in migration of definitions and data using Remedy Migrator 6.x, import, export tools,
from development to production system.
* Involved in generating the emails and escalating to the appropriate managers depending upon the
business rules of the applications.
* Involved in implementation of Remedy Flashboards for various SLA, CTID problem ticket
statistics.
* Documentation of URS (User requirement Specification), FRS (Functional Requirement
Specification) and Validation Test Script.
* Gathered requirements from various business groups/users.
* Installing, Customizing and Configuring Remedy Server 6.x/7.x and ITSM 7.0 migrating data to
the new environment.
* Extensively involved in the customization of Remedy Helpdesk Application 7.0 for the support
centre department.
* Involved in SRM application development and supporting the application. Configured different
approval rules and roles for the current setup.
* Configured different approval rules and roles for the current setup.
* Involved in migration of definitions and data using Remedy Migrator 6.x, import, export tools,
from development to production system.
* Involved in generating the emails and escalating to the appropriate managers depending upon the
business rules of the applications.
* Involved in implementation of Remedy Flashboards for various SLA, CTID problem ticket
statistics.
* Documentation of URS (User requirement Specification), FRS (Functional Requirement
Specification) and Validation Test Script.
02/2006
-
06/2007
Technical Admin
Knoah Solutions; EarthLink
* Worked with the end clients in gathering the Business requirements.
* Maintain SLA's in the team including the sales team.
* Created and maintained documentation such as Functional design documents, detailed documents,
data flow diagrams for all the internal projects.
* Support the Stake holders who consume the CMDB CIs.
* Worked on integration an external data source with CMDB.
* Maintain SLA's in the team including the sales team.
* Created and maintained documentation such as Functional design documents, detailed documents,
data flow diagrams for all the internal projects.
* Support the Stake holders who consume the CMDB CIs.
* Worked on integration an external data source with CMDB.
Local Availability
Only available in these countries:
Sweden
