Order Support Specialist
Iun; CGS Romania
Keywords
Skills
Outlook, SAP, CRM, sap erp, Microsoft Office, Excel, audit trail, microsoft excel, microsoft outlook, microsoft powerpoint
Project history
01/2018
-
06/2022
2 ani și 8 luni București | Relaţii clienţi / Call center | IT / Telecom
Fulfilling customer expectations and/or notifying them of changes, alerting management to any slowdowns in
delivering customer service, and improving the overall customer service experience.
Manage tracking for all work orders and maintain communications with clients and vendors.
Maintain master patient index by completing assign portion of daily audit trail; correct and communicate
problems according to establish procedures.
Work order entry, call information gathering, hardware problem resolution, network troubleshooting, work order
assignments, status reporting .
Abilităţi și competenţe dobândite:
Microsoft Office, pachetul microsoft office, internet and email, english skills, internet browsing and email
systems, relatii cu clientii
Fulfilling customer expectations and/or notifying them of changes, alerting management to any slowdowns in
delivering customer service, and improving the overall customer service experience.
Manage tracking for all work orders and maintain communications with clients and vendors.
Maintain master patient index by completing assign portion of daily audit trail; correct and communicate
problems according to establish procedures.
Work order entry, call information gathering, hardware problem resolution, network troubleshooting, work order
assignments, status reporting .
Abilităţi și competenţe dobândite:
Microsoft Office, pachetul microsoft office, internet and email, english skills, internet browsing and email
systems, relatii cu clientii
01/2021
-
08/2021
Inside Sales / Fashion
Dante International (eMag)
8 luni Remote (de acasă) | Achiziţii | Comerţ / Retail
Benchmarking and identifying companies, not listed on eMag Marketplace
Negotiations within a defined lead time for listing the identified companies
Follow-up and rerouting vendors for extension of payment term
Monthly calculation and submission of active vendors
Follow-up of non-contracted orders
Routing of "Strategic", "Preferred" and "Active" suppliers.
5 new companies listed within the first 3 months.
Abilităţi și competenţe dobândite:
Outlook, Microsoft Office, CRM, E-commerce, microsoft word, Excel, teams, power point, digital platforms,
SilverBack tool, OptiVoice
Benchmarking and identifying companies, not listed on eMag Marketplace
Negotiations within a defined lead time for listing the identified companies
Follow-up and rerouting vendors for extension of payment term
Monthly calculation and submission of active vendors
Follow-up of non-contracted orders
Routing of "Strategic", "Preferred" and "Active" suppliers.
5 new companies listed within the first 3 months.
Abilităţi și competenţe dobândite:
Outlook, Microsoft Office, CRM, E-commerce, microsoft word, Excel, teams, power point, digital platforms,
SilverBack tool, OptiVoice
02/2016
-
05/2018
Sales Assistent
Primus Trans
2 ani și 4 luni București | Vânzări | Mașini / Auto
Working closely with customers to make sure they understand responsibilities of the rental agreement.
Providing information on rental cars such as availability, operation, and description
Recommending and providing advice on a wide variety of products and services.
Preparing rental contracts, obtaining customer identification and drivers license and process payment using
wizard software.
Notation of any car problems encountered by customers and follow up with appropriate action.
Arranging and booking customers by entering details such as the type of car, rental period and planned
journey into the computer system.
Computing and receiving payment for rentals along with processing overdue vehicles for additional payments .
Abilităţi și competenţe dobândite:
Microsoft Office, microsoft word, microsoft excel, microsoft outlook, microsoft powerpoint
Working closely with customers to make sure they understand responsibilities of the rental agreement.
Providing information on rental cars such as availability, operation, and description
Recommending and providing advice on a wide variety of products and services.
Preparing rental contracts, obtaining customer identification and drivers license and process payment using
wizard software.
Notation of any car problems encountered by customers and follow up with appropriate action.
Arranging and booking customers by entering details such as the type of car, rental period and planned
journey into the computer system.
Computing and receiving payment for rentals along with processing overdue vehicles for additional payments .
Abilităţi și competenţe dobândite:
Microsoft Office, microsoft word, microsoft excel, microsoft outlook, microsoft powerpoint
05/2011
-
08/2011
Turism / Hotel staff
Receptioner
Abilităţi și competenţe dobândite:
Microsoft Office, abilitati de comunicare si relationare
Microsoft Office, abilitati de comunicare si relationare
Local Availability
Only available in these countries:
Romania
