Business Analyst
ACUL - Software Development
(Transport and Logistics, < 10 employees)
Keywords
Skills
Confluence, Jira, BPMN, UML, Balsamiq, Draw.io, Microsoft Office, Visio, Interface, Microsoft SQL Server, Azure, Python, User Stories
Project history
03/2020
-
07/2022
Conduct meetings with business stakeholders to understood exactly the business need
• Identification & Analysis of stakeholders using techniques like RACI & Stakeholder Matrix
• Conduct meetings to offer the possible solution by presenting a Business Case & Gathering Requirements for the business need by using techniques like : Brainstorming, Workshops, Interviewing, Survey, and their documentation in Confluence & Jira
• Establishing the roles of each user by using the method Role Modelling
• Requirements Analysis & Modelling using: Activity Diagram, BPMN, UML, Prototype , State Diagram , Use Cases , define assumptions , constraints
• Backlog Management & Communication defining Epics, User Stories and Acceptance Criteria using Jira as a tool
• Experience in an Agile environment like a Business Analyst, Communication between business & technical team to continually deliver the expected features
• In projects I used tools like : Confluence & Jira, FlowChart Designer 3, Balsamiq, Draw.io, Microsoft Office & Visio
03/2017
-
02/2020
Manager
Tiki Bar Samoan Joes
Tiki Bar Samoan Joes
.
* conduct meetings with the business owner & stakeholders, in order
to understand the business need, and to provide the optimal
solution
* gathering & validate requirements from stakeholders using
techniques such as Interview, Brainstorming, Workshops,
Prioritization, Role & Permission Matrix
* presenting the business solution through a Business Case and
using techniques such as Prototyping, Focus Group, Interface
Analysis, Use Cases & Scenarios
* implementation of a new online software (web & android) which
has ensured us a good satisfaction among our clients, facilitating
and offering a better quality of our services to our consumers
* tracked, recorded and reported customer satisfaction through the
new installed software
* monitored training costs and assess development needs and train
the staff members, in order to offer higher quality , and to achieve
our professional goals
* maintain regular communication with staff and management
through meetings discussions in order to maintain the highest
possible quality for customers
.
* conduct meetings with the business owner & stakeholders, in order
to understand the business need, and to provide the optimal
solution
* gathering & validate requirements from stakeholders using
techniques such as Interview, Brainstorming, Workshops,
Prioritization, Role & Permission Matrix
* presenting the business solution through a Business Case and
using techniques such as Prototyping, Focus Group, Interface
Analysis, Use Cases & Scenarios
* implementation of a new online software (web & android) which
has ensured us a good satisfaction among our clients, facilitating
and offering a better quality of our services to our consumers
* tracked, recorded and reported customer satisfaction through the
new installed software
* monitored training costs and assess development needs and train
the staff members, in order to offer higher quality , and to achieve
our professional goals
* maintain regular communication with staff and management
through meetings discussions in order to maintain the highest
possible quality for customers
06/2016
-
08/2016
Development Manager
Opening &; VICTORIA Bar & Lounge
Preparation Period - Brussel , Belgium
VICTORIA Bar & Lounge
.
* using of SWOT Analysis, to identify the overall state of an
organization, both of them, internally and externally
* conducted a Market Analysis, in order to develop a new marketing
strategy to reach a well-established target and to bring quality to
the customers and increase value to the stakeholders
* monitored training costs and assess development needs and train
the staff members, in order to offer higher quality, and to achieve
our professional goals
* maintain regular communication with staff and management
through meetings discussions in order to maintain the highest
possible quality for customers
* strategized long-term business needs, by gathering guest relations
feedback for process improvements
* prepared and delivered business reviews to management team
regarding the actual progress
VICTORIA Bar & Lounge
.
* using of SWOT Analysis, to identify the overall state of an
organization, both of them, internally and externally
* conducted a Market Analysis, in order to develop a new marketing
strategy to reach a well-established target and to bring quality to
the customers and increase value to the stakeholders
* monitored training costs and assess development needs and train
the staff members, in order to offer higher quality, and to achieve
our professional goals
* maintain regular communication with staff and management
through meetings discussions in order to maintain the highest
possible quality for customers
* strategized long-term business needs, by gathering guest relations
feedback for process improvements
* prepared and delivered business reviews to management team
regarding the actual progress
08/2004
-
05/2016
Bar Manager
Console Games; United Kingom
Romania / Belgium / United Kingom
.
Conducted meetings with different business stakeholders, in
order to understand exactly their business need in matter for
opening new locations
Development and implementation of a new business
management plan based on the best practices.
Conducted Market Analysis, in order to develop a new marketing
strategy to reach a well-established target and to bring quality
to the customers and increase value to the stakeholders
Critical Thinking & Analysis in manage the complex contract
negotiations in order to increase revenue and communication
with management team regarding progress.
Strong communication & problem solving with the team
members, in order to increase value to the costumers.
Gathered information about services offered by the team
members, was analyzed their quality services provided, and was
allocated relevant trainings to different departments, in order to
offers the best practices for our costumers.
Prepared and delivered business reviews to management team
regarding progress.
.
Conducted meetings with different business stakeholders, in
order to understand exactly their business need in matter for
opening new locations
Development and implementation of a new business
management plan based on the best practices.
Conducted Market Analysis, in order to develop a new marketing
strategy to reach a well-established target and to bring quality
to the customers and increase value to the stakeholders
Critical Thinking & Analysis in manage the complex contract
negotiations in order to increase revenue and communication
with management team regarding progress.
Strong communication & problem solving with the team
members, in order to increase value to the costumers.
Gathered information about services offered by the team
members, was analyzed their quality services provided, and was
allocated relevant trainings to different departments, in order to
offers the best practices for our costumers.
Prepared and delivered business reviews to management team
regarding progress.
Local Availability
Only available in these countries:
Belgium
