Techno-Functional SAP CRM Application Consultant

Project Experience

Project: Chocolatier, United Kingdom, 03/2008 to 09/2009
Role: SAP Functional & Technical Consultant
Responsibility: Implementation and enhancement of the CRM 2007 & Mobile Sales Application
• Configuration Mobile Sales and CRM Middleware
• MSA modifications using VB .Net
• CRM Middleware development (ABAP / BDocs)
• Crystal Reports implementation
• EAN Scanner integration to Mobile Sales
• Technical & Functional Support
SAP Modules / Functionalities
• Crystal Reports
• Mobile Sales
• CRM Middleware

Project: Wholesale, Edinburgh - United Kingdom, 02/2009 to 04/2009
Role: SAP Functional & Technical Consultant
Responsibility: Implementation of Mobile Sales Applications including Crystal Reports and SAP Pricing using R3, CRM and IPC Pricing functionalities.
• Report implementations based on Crystal Reports
• Configuration and modification CRM Pricing including IPC
SAP Modules / Functionalities
• Crystal Reports
• Mobile Sales
• Pricing ECC & CRM (IPC)

Project: Water Utilities, Swindon - United Kingdom, 07/2008 to 01/2009
Role: Functional Lead Consultant for Customer Self-Service
Responsibility: Functional lead consultant for customer self-service to enable the interaction voice response and web self-service, which includes a (FSCM) Biller Direct - UCES 6.02 implementation based on ECC 6.0 and CRM 6.0. Additional responsibility for the telephony integration to SAP.
SAP Modules / Functionalities
• Activities
• FSCM
• IS-U
• IS-U / CSS
• IC
• FI-CA

Project: Eyewear, Clothing & Accessories, Foothill Ranch (CA) - United States, 03/2008 to 10/2008
Role: SAP Functional and Technical Lead Consultant
Responsibility: Implementation of FSCM Biller Direct 6.0 based on ECC 6.0 and CRM 5.0
• Blueprinting
• Team coordination
• Customizing
• J2EE and ABAP Development
• Configuration NWDI
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• FSCM
• FI-AR

Project: SAP, London - United Kingdom, 11/2007 to 03/2008
Role: SAP Technical Consultant
Responsibility: Developments for an application implementation of an advanced sales methodology
• Functional Documentation
• ABAP Developments

Project: HVAC technology, Vaduz - Liechtenstein, 03/2006 to 09/2007
Role: SAP eCommerce Consultant
Responsibility: SAP B2B & OOB Internet Sales Shop implementation based on NetWeaver 2004, R3, IPC and Trex.
• Blueprinting
• Installation NWDI, IPC, Trex, J2EE-Engine including required Shop web-application
• Implementation according to customer CI
• Third party catalogue integration
• Technical Support
• J2EE and ABAP Development
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing (IPC for R3)
• Sales & Distribution
• Catalogue Management for R/3

Project: Automotive technology, Burgdorf (Bern) - Switzerland, 06/2005 to 09/2007
Role: SAP eCommerce Consulting
Responsibility: Realization of additional requirements for the previously integrated SAP Internet Sales Shop
• Sales activities
• Blueprinting
• Project management
• Definition of business processes
• Implementation of another two B2B Shops based on the first implementation
• Implemented several functional shop extensions
• Technical Support
• J2EE and ABAP Development
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: HVAC technology, Vaduz - Liechtenstein, 05/2007 to 08/2007
Role: Project Lead
Responsibility: Realization of an automatic generated print catalogue based on SAP R3, the SAP Catman R3 extension for catalogue management, the CEM platform and Adobe Indesign.
• Blueprinting
• Project and Team Lead
• Technical Support
• Java Development
SAP Modules / Functionalities
• Catman - Catalogue Management for R/3

Project: Automotive Industry, Lippstadt - Germany, 04/2007 to 07/2007
Role: SAP eCommerce Consultant
Responsibility: SAP Internet Sales B2C Shop implementation based on SAP NetWeaver 2004, CRM 4.0 and Trex.
• Installation, configuration and customisation of SAP NetWeaver 2004 - Trex, J2EE-Engine
• Shop implementation according to the customer CI
• Technical support
• J2EE Development
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Sales & Distribution
• Catalogue Management

Project: Household and Grocery Retail, Basel - Switzerland, 05/2006 to 11/2006
Role: SAP eCommerce Consultant
Responsibility: SAP Internet Sales B2C implementation for the biggest Swiss online supermarket as subproject of the parallel CRM 4.0 upgrade.
• Developer coaching
• Quality management
• Implementation of several shop functions
• J2EE and ABAP Development
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: Automobile industry, Burgdorf (Bern) - Switzerland, 03/2006 to 10/2006
Role: SAP eCommerce Consultant
Responsibility: Realization of several automatic generated Print Catalogues based on SAP CRM, CEM 4.0 and Adobe Indesign.
• Implementation of an XCBL import plugin for CEM
• Implementation of an XML export plugin for Adobe Indesign
• Technical support
• Development J2EE and ABAP
SAP Modules / Functionalities
• Catalogue Management

Project: EDP retail, Rotkreuz - Switzerland, 05/2006 to 09/2006
Role: SAP eCommerce Consultant
Responsibility: SAP Internet Sales B2C Shop redesign and upgrade for one of the leading european EDP Online retailers based on SAP NetWeaver 2004, Trex, IPC and CRM 4.0
• Developer Coaching
• Stabilization and performance optimizing
• Bugfix Support
• Technical support
• Development J2EE
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: EDP Retail/Intermediary, Chur - Switzerland, 03/2006 to 08/2006
Role: SAP eCommerce Consultant
Responsibility: SAP Internet Sales B2C Shop implementation based on SAP NetWeaver 2004s, Trex, IPC and CRM 5.0
• Implementation according to the customer CI
• Technical support
• Development J2EE and ABAP
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: Healthcare technologies, Chur - Switzerland, 02/2006 to 04/2006
Role: SAP eCommerce Consultant
Responsibility: Internet Sales B2C Shop implementation based on NetWeaver 2004 and CRM 4.0.
• Implementation according to the customer CI
• Integrated support for Credit Card payments
• Optimized business processes
• Development J2EE and ABAP
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: Various, Gossau - Switzerland, 10/2005 to 04/2006
Role: SAP Technical Application Consultant
Responsibility: Realization of the consultancy solution (CEM = Catalog Exchange Management) for extended SAP product catalogue data processing. The developed software product is a platform for importing data from SAP, processing and exporting into any kind of format.
SAP Modules / Functionalities
• Catalogue Management

Project: HVAC technology, Various - United States, 05/2005 to 06/2005
Role: SAP eCommerce Consultant
Responsibility: SAP Internet Sales B2C Shop implementation based on SAP NetWeaver 2004, CRM 4.0, IPC and Trex.
• Shop sided extensions for product variant configuration
• Implemented support for import of excel files to generate orders
• Development J2EE and ABAP
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: Automotive technology, Burgdorf (Bern) - Switzerland, 11/2004 to 03/2005
Role: SAP eCommerce Consultant
Responsibility: SAP Internet Sales B2B Shop implementation based on SAP NetWeaver 2004, CRM 4.0, IPC and Trex.
• Configuration and customisation of SAP NetWeaver 2004
• Shop implementation according to the customer CI
• Technical support
• Development J2EE and ABAP
• Configuration and enhancement XCM
SAP Modules / Functionalities
• E-Commerce
• Pricing
• Sales & Distribution
• Catalogue Management

Project: Various, Gossau - Switzerland, 01/2005 to 02/2005
Role: Technical Consulting
Responsibility: Design and implementation of a Java based SAP extension, which provides the SAP CRM System the possibility to modify images such as resizing, thumbnail generation and format conversion.