Attachments
BMC-Remedy-Consultant-2024_010324.pdf
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Skills
ITSM Suite, SOAP, RESTful web Services, BMC Remedy ITSM, CMDB, ServiceNow, Telecommunication, New Relic, APM tool, BMC Remedy 9.x, ITSM 9.x
Other
I have 15 plus years of experience in IT service management industry and I have about 4 to 5 years cumulative experience as a Solution Architect.
I have elicitated requirements from stakeholders using workshops and translated the same to business requirement document(BRD) and Functional specification documents(FSD).
I have experience with use cases, process flow, software development strategies.
I also have experience with tools like MS Visio and power point.
I am a team player, detail oriented, good communicator, problem solver with strong technical and analytical skills.
Currenlty I am working for Fatima group's project with main objectives to Meet ITSM requirements, Single platform to automate all services and Improved operational efficiency.
Above all, I have a good understanding of ServiceNow and ITSM processes and that makes me productive from day one in Servicenow project.