Associate Manager
Accenture Services Pvt Ltd.
Keywords
Skills
ITSM Suite, SOAP, RESTful web Services, BMC Remedy ITSM, CMDB, ServiceNow, Telecommunication, New Relic, APM tool, BMC Remedy 9.x, ITSM 9.x
Project history
12/2020
-
10/2021
07/2017
-
12/2020
Senior Technical Consultant
Quintica
09/2013
-
06/2017
Senior Consultant
BMC Software
04/2012
-
08/2013
Director - Technical
Telvass Systems Pvt. Ltd.
12/2005
-
03/2012
Team Lead
Accenture Services Pvt Ltd.
08/2005
-
11/2005
Consultant
SSG
Local Availability
Only available in these countries:
India
Ready to Relocate
Other
I have 15 plus years of experience in IT service management industry and I have about 4 to 5 years cumulative experience as a Solution Architect.
I have elicitated requirements from stakeholders using workshops and translated the same to business requirement document(BRD) and Functional specification documents(FSD).
I have experience with use cases, process flow, software development strategies.
I also have experience with tools like MS Visio and power point.
I am a team player, detail oriented, good communicator, problem solver with strong technical and analytical skills.
Currenlty I am working for Fatima group's project with main objectives to Meet ITSM requirements, Single platform to automate all services and Improved operational efficiency.
Above all, I have a good understanding of ServiceNow and ITSM processes and that makes me productive from day one in Servicenow project.
I have elicitated requirements from stakeholders using workshops and translated the same to business requirement document(BRD) and Functional specification documents(FSD).
I have experience with use cases, process flow, software development strategies.
I also have experience with tools like MS Visio and power point.
I am a team player, detail oriented, good communicator, problem solver with strong technical and analytical skills.
Currenlty I am working for Fatima group's project with main objectives to Meet ITSM requirements, Single platform to automate all services and Improved operational efficiency.
Above all, I have a good understanding of ServiceNow and ITSM processes and that makes me productive from day one in Servicenow project.
