Technical Lead
TEK EXPERTS (Microsoft)
Keywords
Microsoft Azure
Cloud Computing
Infrastructure As A Service (IaaS)
Identity Management
Cloud Technologies
Active Directory Federation Services
Apple IOS
Software as a Service
Cloud Computing Security
Cloud Engineering
Skills
ADFS, Mac OS, Azure AD, cloud-based, hybrid cloud, Cloud Infrastructure, Computer Engineering, IT Security, Desktops, GSuite, IaaS, Exchange, IAM, Identity and access management, IT infrastructure, IaaS, IMAP, Linux, Azure, Azure services, SharePoint, Microsoft 365, Windows, routers, servers, PaaS, SaaS, Virtual Desktop, VMware, PowerShell scripting, Windows Servers
Project history
02/2022
-
12/2022
11/2020
-
01/2022
Technical Support Engineer (POC)
07/2019
-
11/2020
Technical Support Engineer (LVL 2)
* Act as an escalation point for critical Microsoft 365 support tickets, providing an expert response,
assistance, and resolution to the customer operation team.
* Collaborate with Microsoft product and escalation engineers, technical leads, subject matter
experts, and team members to ensure customer's requests are timely resolved.
* Act as a point of contact for Microsoft and Azure services; including public, private, and hybrid
cloud deployments, providing high-level expertise, support, and advice to the customer's
operations team to ensure services and incidents are managed effectively and appropriately.
* Providing subject matter expertise in cloud and on-premises (synchronized & federated) Identity
and access management, security, compliance, and Exchange online & on-premises (mailbox, mail
flow, migration, hybrid configuration, Free/busy, etc.).
* Proactive in identifying root causes and recommending an appropriate course of actions to
prevent reoccurrence of problems: carry out technical recovery calls to customers.
* Prioritizing and optimizing the high volume of concurrent work to ensure an excellent service is
delivered within SLA.
* Working with suppliers and other technical resources including other Microsoft support partners
as required to deliver projects, resolve customer requests, and train new joiners.
* Participate in triage calls with Microsoft product engineers and technical advisers sharing updates
on pending issues, bugs, and service incidents.
* Collaborate with Team, Operations, and Service delivery managers to identify and establish new
concepts for team development and growth.
assistance, and resolution to the customer operation team.
* Collaborate with Microsoft product and escalation engineers, technical leads, subject matter
experts, and team members to ensure customer's requests are timely resolved.
* Act as a point of contact for Microsoft and Azure services; including public, private, and hybrid
cloud deployments, providing high-level expertise, support, and advice to the customer's
operations team to ensure services and incidents are managed effectively and appropriately.
* Providing subject matter expertise in cloud and on-premises (synchronized & federated) Identity
and access management, security, compliance, and Exchange online & on-premises (mailbox, mail
flow, migration, hybrid configuration, Free/busy, etc.).
* Proactive in identifying root causes and recommending an appropriate course of actions to
prevent reoccurrence of problems: carry out technical recovery calls to customers.
* Prioritizing and optimizing the high volume of concurrent work to ensure an excellent service is
delivered within SLA.
* Working with suppliers and other technical resources including other Microsoft support partners
as required to deliver projects, resolve customer requests, and train new joiners.
* Participate in triage calls with Microsoft product engineers and technical advisers sharing updates
on pending issues, bugs, and service incidents.
* Collaborate with Team, Operations, and Service delivery managers to identify and establish new
concepts for team development and growth.
01/2018
-
06/2019
IT Support Analyst
MRS Oil and Gas Plc
* Provided user and infrastructure support across network, communication, software, hardware,
and ERP systems
* Monitored helpdesk and responded to users' support inquiries.
* Supervised the procurement of all IT-related hardware, software, and services
* Coordinated installation, configuration, and deployment of work tools within the scope and on
schedule
* Configured and deployed network and communication equipment
and ERP systems
* Monitored helpdesk and responded to users' support inquiries.
* Supervised the procurement of all IT-related hardware, software, and services
* Coordinated installation, configuration, and deployment of work tools within the scope and on
schedule
* Configured and deployed network and communication equipment
01/2016
-
05/2016
IT Support Intern
Nigerian Breweries Plc.
Certifications
Local Availability
Open to travel worldwide
Willing to travel/relocate.
