Cem Borcbakan available

Cem Borcbakan

SAP CRM & C4/Cloud Architect

available
Profileimage by Cem Borcbakan SAP CRM & C4/Cloud Architect from Hamburg
  • 20144 Hamburg Freelancer in
  • Graduation: Dipl.-Ingenieur
  • Hourly-/Daily rates: 110 €/hour
    Verhandelbar nach Einsatzort
  • Languages: German (Native or Bilingual) | English (Native or Bilingual) | French (Elementary) | Turkish (Native or Bilingual)
  • Last update: 25.04.2019
KEYWORDS
PROFILE PICTURE
Profileimage by Cem Borcbakan SAP CRM & C4/Cloud Architect from Hamburg
ATTACHMENTS
Profil Mai 2019
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SKILLS
SAP CRM
Hybris Marketing
C4C
SCRUM MASTER
 
REFERENCES
Projects .

Customer Stroeer Außenwerbung
Duration Since 07.2012
Industry Media
Project Description SAP CRM 7.02/ERP Sales und Service, Logistic Integration
Function Application Consultant, Business Analyst, Customizer
Tasks/ Results Functional Conception of functions for Disposition of Media Spaces
with CRM Service, Contracts, Service Orders, Service Quotations
and billing , Workflow, WEB UI.
Tools CRM 7.02 /ERP Service Management, IObjects,

Customer bonprix
Duration 01.2012 - 05.2012
Industry Consumer
Project Description SAP CRM 7.02/ERP Sales, Logistic Integration
Function Application Consultant, Business Analyst, Customizer
Tasks/ Results Functional Conception and piloting of SAP CRM/ ERP functions for the replacement of the old Sales systems. Workflow, campaigns, ELM, Retoure, IC WEB Client, WEB UI

Tools CRM 7.02 /ERP Service Management, FSO, IObjects, Visittour




Customer Bosch Siemens Haushaltsgeräte
Duration 08.2011 - 12.2011
Industry High Tech
Project Description SAP CRM 7.0/ERP Service Processes
Function Application Consultant, Business Analyst, Customizer
Tasks/ Results Functional Conception for a Service Template in a worldwide Rollout. CRM CIC, WEB UI, Service Orders, Logistic Integration to ERP, Resource Planning, Tour Planning, Material Order, ATP Check, Reporting, Status Management

Tools CRM 7.01 /ERP Service Management, FSO, IObjects, Visittour


Customer OTTO
Duration Since 07.2011
Industry Consumer goods
Project Description SAP CRM 7.01
Function Trainer
Tasks/ Results Training CR 100 CRM Overview, Customing

Tools CRM 7.0 Customizing, Master Data, Middleware, Basic Customizing, Orders






Customer pepsico
Duration 02.2010-07.20011
Industry Consumer Products
Project Description SAP CRM 7.01 Mobile Sales
Function Application Consultant, Business Analyst, Support Consultant
Tasks/ Results Implementation Mobile Sales and WEB UI for Consumer. 40 User. Support and Development Coordination, System Change Management, Debugging, , Middleware Administration, Analyse and Customizing new Functions . Mobile Sales User Support.

Tools CRM 7.01 Customizing, Migration, ERP Masterdata Exchange Organisation Management, Activity Management, Journals, , Campaigns, Customizing WEB UI, Mobile Sales Installations und Administration.






Customer MB-Tech (Mercedes Benz Technology)
Duration Since 05.2008
Industry Automotive
Project Description SAP CRM 7.0 Sales
Function Project Manager, Application Consultant, Business Analyst
Tasks/ Results Analyse, Conception, Customizing and Project Management. Responsible for CRM System. Duties: Migration from 4.0 to 7.0 and implementing of new Functions. Optimizing of the Sales Processes. Integration into ERP System and building of Integrates Process from Opportunities to Quotation. (Lead to cash). Customizing the WEB UI Roles, Navigation and Views ti Customer needs. Middleware Administration

Tools CRM 7.0 Customizing, Migration, Master data exchange to ERP HR-Integration Organisations Management, Lead management, Sales Pipeline, WEB UI Configuration. Integration of third Party Duplet Tool. Process optimization with Lean Management.


















Customer Volkswagen
Duration 3 Years since 08/2005
Industry Automotive
Project Description SAP CRM 4.0, 5.0 Sales and Service, BW 3.5
Function Project Manager, Application Consultant, Business Analyst, Super User
Tasks/ Results Analyze Conception and Project Management. Responsible for the CRM Areas: Lead Management, Campaign Management, After Sales Process and BI Reporting. Planning (Blueprinting) and implementation of different Automotive process optimizations. Optimization of Lead generation and classification. Reporting of Complaint Data for research and development. Reporting of Callcenter activities for steering.
High Integrated Processes. Cooperation with Audi.

Tools CRM 5.0 Customizing Lead Management, Campaign Management, Segment Builder, CIC, Interactive Forms, CTI, Workflow, Classification.
BW 3.5, BEx Analyzer und Web Designer, Dataflow from CTI to BI, Data extraction from Genesys CTI and CRM, Integration into BI. Planning of Multi Cubes und Dataflow.
Visio Process Design



Customer Telekom Immobilien
Duration 7 Months 01/2005- 07/2005
Industry Real Estate
Project Description SAP CRM 4.0 Service
Function Application Consultant CRM
Tasks/ Results Analyze Conception and Implementation of CIC Functions. SAP WIN GU
I CIC and PC UI Applications. Integration of SAP R/3 Functions into CIC.


Customer Unternehmensgruppe Theo Müller
Duration 11 Months 01/2004-12/2004
Industry Consumer products
Project Description SAP CRM 4.0 Mobile Sales, Pilot for CP Add on CRM 5.0
Function Project Management/ Application Consultant CRM
Tasks/ Results Analyze, Conception and Implementation of MSA for Consumers
Products. Collection and Analyze of Store data. R/3 Replication,
Customizing , Master data, , Activities and Journals, Tours,
Orders, Champagnes, Reports and Hierarchies.
Project management of 10 Team members.
Implementation and Development of CP-ADD ON CRM 5.0.
LSMW Data Input. 60 users with MSA.

Customer Dura
Duration 2 Months 11/2003 -12/2003
Industry Automotive Supplier
Project Description SAP R/3 Archive Link/ IXOS eContext
Function Application Consultant ERP Archiving
Tasks/ Results Conception and Implementation. Customizing of
Archiving Scenarios: Outgoing Documents, Print Files,
late Archiving with Barcode and Workflow


Customer Bosch Thermotechnik
Duration 2 Months 09/2003 -10/2003
Industry Manufacturing
Project Description CRM 3.0 CIC Service Management
Function Application Consultant CRM
Tasks/ Results Conception and Implementation of CIC Functions. Customizing
CIC (Activities and User Interface), Actions, Interface to 3th
Party Mobile Applications, Maintenance Contracts,
Service management, Opportunities, Reclamation, Invoicing,
Co and Catt Integration.

Customer HO2 Consulting
Duration 1 Month 07/2003
Industry Consulting
Project Description Installation of Demosystem SAP BW 3.0b
Function Application Consultant CRM Basis
Tasks/ Results Installation and customizing of BW 3.0b Systems for presales and
Education.




Customer Stange Consulting
Duration 2 Months 03/2003-04/2003
Industry Rehabilitation/ hospital
Project Description Analyse/ CRM market study. Excel
Function Business Analyst
Tasks/ Results The focus was the reorganization of the Reha treatment offered
in a Reha centre. A market research was made to view
the cases of Reha treatment paid by the insurances according
to the type of sickness, region and type of insurance.







Customer GFT-AG
Duration 5 Months 09/2002-01/2003
Industry Pharma, Utilities
Project Description Presales CRM
Function Presales consultant, Application Consultant CRM
Tasks/ Results Presales with Mobile Computing and SAP Portals. Presentation of Mobile scenarios with handhelds and laptops. Synchronisation of mobile data with CRM or Portals.



Customer BBRAUN, Mellsungen
Duration 6 Months, 06/2002–11/2002
Industry Pharma
Project Description SAP Portals 5.0, DVS, Product Catalogue, Workflow
Function Project Management, Business Analyst, Application Consultant
Tasks/ Results Installation and configuration of SAP Portals 5.0 with Knowledge Management, connection to R/3, PLM. Process definition, IVIEW- conception and design of the navigation concept of planed transactions. Data integration to Oracle. Customizing Portal roles and single sign on. The product catalogue was brought to the Portal by using I T S and Internet Sales Functionality from CRM 3.0.


Customer GFT AG, Hamburg
Duration 5 Months, 03/2002–08/2002
Industry IT
Project Description Realization of SAP CRM 3.1 demo System
Function Projectmanager, CRM, Application Consultant CRM, BI Basis
Tasks/ Results Installation of SAP R/3 IDES-System. Customizing and connection of the IDES-Systems to CRM. Master data replication. Customizing Scenarios: Mobile-Sales and CRM-Online, ISS and CIC. SAP connect Phone, SMS) Connecting of CRM-System and SAP-Portals 5.0 with ITS and Mini Apps. Connection of WAS and SAP Portals. Defining and customizing presales scenarios: Business partners, activities, opportunities, marketing & campaign management, contracts and orders.

Customer SAP, Walldorf
Duration 1 Month, 04/2002-05/2002
Industry IT
Project Description Testing SAP ISU-Waste 4.6.4
Function Application Consultant
Tasks/ Results Testing the new functions of IS-U Waste
Supporting the customizing of the Action box and master data generator.


Customer SKP, Hamburg
Duration 8 Months, 09/2001 –04/2002
Industry Waste Management
Project Description SAP R/3 Pilot project IS-U Waste management Rel.: 4.6.4
Function Application Consultant CRM, Project Management
Tasks/ Results Conception, harmonization of processes, Fit-Gap analyze, implementation of IS-U-WASTE, customizing IS-U 4.6.4 and CIC, user training



Customer DocMan, Hamburg
Duration 3 Months, 08/2001 – 10/2001
Industry Software, Archive Systems
Project Description SAP R/3 Online Store Project Rel.: 4.6
Function Application Consultant SD, Project Management.
Tasks/ Results Conception and realization of an Online Store with main focus on pricing and customizing SAP R/3 SD, ITS.



Customer Bertelsmann/ Arxes, Aachen
Duration 3 Months, 05/2001 – 07/2001
Industry Publishing House
Project Description SAP R/3 Internet Sales Project Rel.: CRM 2.0, R/3 4.6c
Function Application Consultant CRM/ SD
Tasks/ Results Realization of Internet Sales. Customizing SAP R/3 SD and IPC. Replication of master data. Automatic creation of the product catalogue. Replication of price tables.


Customer Itelligence AG
Duration 9 Months, 09/2000– 05/2001
Industry IT
Project Description Installation und Servicing of CRM Demo systems Version 2.0
Function Application Consultant CRM / Project Management
Tasks/ Results Installation and service of internal demo-systems, especially: Mobile Sales, Mobile Service und Middleware administration. Defining and customizing presales scenarios. Planning of productive system for Itelligence AG. Defining of processes and used replication data. Writing functional specs for business partners, activities, opportunities, marketing & campaign management. Training of sales reps.







Customer Yxlon, Hamburg, Akron/ USA
Duration 7 Months, 03/2000 – 09/2000
Industry X-Ray manufacturing
Project Description SAP R/3 Project FI/CO/SD/CS/MM/PP/PS Rel.: 4.6 C
Function Application Consultant CS
Tasks/ Results Conception and implementation of SAP R/3 CS (Service) with international rollout (US). Project in Hamburg and Ohio. Harmonization of processes. Repair order, workforce scheduling and invoicing.


Customer Hauni, Hamburg
Duration 5 Months, 01/2000 – 05/2000
Industry Tobacco industry
Project Description CRM 1.0 Prototype Mobile Sales version 1.0
Function Application Consultant CRM
Tasks/ Results Developing of a Mobile Sales prototype. Customer data, orders. Material and knowledge base replication from R/3 and Mobile Sales. Order and quoting using Mobile Configuration and Internet Pricing Engine. Activity management and opportunities.



Customer Schrage, Wilhelmshaven
Duration 3 Months, 04/2000 – 06/2000
Industry Manufacturing of conveyor belts
Project Description Implementation of variant configuration
Function Application Consultant SD
Tasks/ Results Conception und realization of SAP R/3 variant configuration for sales orders.

Customer Thyssen Krupp AG / Elevators, Hamburg
Duration 6 Months, 11/1999 – 04/2000
Industry Elevators
Project Description Business process analyze and optimization, training
Function Application Consultant SD, Business Analyst
Tasks/ Results Analyze of the entire organization und optimization of integrated SAP R/3- processes especially with focus on SD, CS, MM and CO. Harmonising of business processes for all german offices. Training of key users.

Customer Basler AG, Ahrensburg
Duration 9 Months, 03/1999 – 11/1999
Industry Industrial camera- and quality device manufacturer
Project Description SAP R/3 Project FI/CO/SD/MM/PP/QM/HR Rel.: 4.5
Function Application Consultant SD
Tasks/ Results Conception and realization of SAP R/3 SD and adjustment of variant configuration. Pricing and logistic execution. Training of key users.


Customer Sieb & Meier, Lüneburg
Duration 7 Months, 10/1998 – 04/1999
Industry High tech company, computer main boards
Project Description SAP R/3 Project FI/CO/SD/MM/PP Rel.: 4.0
Function Application Consultant SD/ CRM, Business Analyst
Tasks/ Results ROI analyse to CRM for a high tech company (diploma). Analysing functional specs. Implementation of SAP R/3 SD with VIS and activity management.
TIME AND SPATIAL FLEXIBILITY
Fulltime
Worldwide
OTHER
Please see all details in the attached profile.
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