Associate IT-Helpdesk
Sutherland Global Services
Keywords
Customer Relationship Management
Servicio al Cliente
Communication
Critical Thinking
Data Conversion
Google Docs
Instant Messaging
Problem Solving
Time Management
Typing
Skills
- Computer Skills
- Critical Thinking Skills
- Time Management
- Problem Solving
- Communications
- Accuracy Verification
- Typing
- Microsoft Office
- Microsoft Excel
- Google Docs
- CRM Software
- Microsoft Word
- Document Conversion
- Online Chat SupportVirtual AssistantResearch DocumentationEmail Support
Project history
02/2020
-
11/2021
Sutherland Global Services (Cubao)
-Supporting premium customers with their issues with their computers and also providing good
customer service and fastest resolution.
* Back Office Support
-Supporting premium customers with their issues with their computers and also providing good
customer service and fastest resolution.
* Back Office Support
10/2018
-
12/2019
Technical Support Representative
Concentrix MDC100
Concentrix MDC100
-supporting the biggest telco and entertainment company in the USA through answering phone calls,
not only resolving technical issues of the customer but also providing lasting impressions that can
help the company to gain trusted and loyal customers.
-supporting the biggest telco and entertainment company in the USA through answering phone calls,
not only resolving technical issues of the customer but also providing lasting impressions that can
help the company to gain trusted and loyal customers.
Local Availability
Only available in these countries:
Philippines
Depends on the client needs.
Other
Juls is an employee that worked with full of integrity, can work under pressure and willing to adapt to a different environment. -I studied Management Economics and has a knowledge about Managerial Management, Finance, Human Resource Management and Behavioral Management. -I also take my Intern at Foton Automotive Company as a HR Assistance and learn how to observe people and manage my time since I'm the one who's conducting the initial interview and doing some paper works. -I believe that attitude is better than knowledge because you will learn everything while you're working but attitude can only learn from the past.
