Scrum Master, Scrum Master, Team Lead

Leveraged wealth of expertise in identifying impediments and coaching the scrum team on how to remove impediments
to promote self-organisation within the team. Engaged with other teams and participated in Scrum of Scrum Meetings (for
ARTs) and shared information back with team. Supported estimating activities and mentored the team in establishing
normalised estimating. Communicated to the Scrum team the goals, scope, and product domain in an articulate manner.
Ensured that the committed sprint goal is completed. Guided the scrum artifacts, agile manifesto, and scrum values to the
team members. Coordinated cross-team dependencies and aligned release deliverables with other teams.

Key Contributions:

* Empowered the team to self-organise and grow cross functionally as well as delivered adequate support in pursuit
of understanding Scrum theory and practice.
* Influenced change mind-set and coached the scrum team along with other business and technical stakeholders to
improve their Agile ways of working.
* Motivated and supported the team in the development of Truck Dispatch Management Platform/Fleet
management Software that helped the company in reducing maintenance cost and providing a visible tracking of
all inventory and assets.

Guided team in identifying and removing roadblocks, leveraging cross-team, cross-product collaboration, or escalation.
Empowered the team to self-organise and grow cross functionally. Implemented robust strategies to establish an open,
learning, and progressive environment to allow the team's exploration of new solutions. Protected the team from outside
influence once the sprints are planned and quantified the impact of changes for others outside of the team. Played a key
role in building a productive environment where team members 'own' the product and enjoy working on it.

Key Contributions:

* Built a positive team culture by encouraging the team to celebrate successes, provide each other with feedback,
resolve conflicts, adapt to change, and hold each other accountable.
* Facilitated various scrum activities at the team level sprint planning, sprint reviews, sprint retrospectives, standup,
backlog refinement, scrum of scrums, and impromptu meetings as needed.
* Collaborated with product owner(s) to find techniques for effective backlog management, and ensured product
backlog is visible, prioritised to generate higher business value, and that items are clear and concise.
* Devised and implemented tracking mechanisms to be able to provide timely and concise updates on progress to
senior management and key stakeholders highlighting areas of risk and capturing key decisions.
* Mentored the team responsible for the development of the flagship Parcel Delivery Processor and Automation
Software that provides simple, effective tracking solutions and productive operations.

Offered best-in-class visa services by handling queries and complaints in a professional manner. Oversaw team
performance levels and drove necessary changes to boost productivity and meet defined targets.

Key Contributions:

* Formulated processes for Visa processing and immigration advisory for improved productivity and profitability.
* Mentored and coached teammates to produce high-performing, quality team members.