Profileimage by JohnAce Buenaventura Real Estate Cold Caller / Appointment Setter / Customer Service Expert from QuezonCity

John Ace Buenaventura


Last update: 10.01.2023

Real Estate Cold Caller / Appointment Setter / Customer Service Expert

Graduation: Bachelor of Science in Information Technology
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)


Cold Calling Customer Relationship Management Servicio al Cliente Calendar Management Business To Business Call Centers Lead Generation Real Estates Technical Support Asana + 15 more keywords




With more than 3 years of vast experience in the Cold Calling/Appointment Setting/Telemarketing and Call Center Industry.

Real Estate VA / Cold Caller Expertise:

I can assist you with pre-qualifying leads, cold calling homeowners B2C/B2B, processing comparables, CRM data management, Calendly/Calendar appointment setting, circle prospecting, and cash offers.

Call Center Field of Expertise:

Sales and Upselling, B2C/B2B, Customer Service, Technical Support, Billing, and Retention.

I can assist you with answering customer inquiries, processing orders, handling inbound and outbound calls, chat and email support, and updating customer/client confidential information in the CRM.

Reddit Social Media Manager:

Posting content on subreddits, replying to dm's, building karma, driving traffic to our Snapchat vendor account, and engaging in comments from posts on subreddits.

Tools Experience:

Mojo, Batch Dialer, Five9, Call tools 2.0, Livevox VoIP: Net2Phone, Voice.Google, Skype CRM: Asana, Mojo, Salesforce

Other tools:
Propstream, Opus, Microsoft tools, Calendly.

Other Skills to offer:
Audio to Video Transcription, Basic Canva Designing, and Editing, Administrative and Data Entry.


Project history

04/2021 - 05/2022
Inside Sales Agent
Real Estate Cold Caller; Phone Animal
Responsible for identifying potential clients, reaching them on the phone, pre-qualifying leads, processing the comparables, CRM
management, and scheduling an appointment for a sales representative for a follow-up visit, either in person or via telephone. My task
is more focused on circle prospecting and cash offers. Areas, where I've done Cold calling and telemarketing, are in the following State:
Alabama, Virginia, Texas, and South Carolina.

11/2020 - 04/2021
Customer Service Consultant
Energy Australia
EnergyAustralia provides gas and electricity to more than 2.6 million accounts and approximately 1.7 million customers across
Australia. Business is based on access to competitively-priced supplies, secured from both the wholesale market and generation
portfolio of coal and gas-fired power stations and renewable energy sources. I am a full-time consultant at EnergyAustralia. We handle
billing and account inquiries of clients for their electricity and gas services. We process payments. We are responsible for finding leads
that are on different retailers. We provide them an overview of what we can offer on behalf of EnergyAustralia so that they can have
general knowledge or reason to switch to us.

10/2019 - 11/2020
Retention Specialist
SiriusXM - Concentrix
Sirius XM Holdings Inc. is an American broadcasting company headquartered in Midtown Manhattan, New York City that provides
satellite radio and online radio services operating in the United States. I've also worked as a Retention Specialist at SiriusXM. As a
Retention Specialist, my role is to provide an outstanding Customer Service Experience and fulfill the needs of existing customers that
are at risk of canceling services. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.

08/2018 - 10/2019
Customer Service Specialist
ATT Directv - Concentrix
AT&T Inc. is an American multinational conglomerate holding company, Delaware-registered but headquartered at Whitacre Tower in
Downtown Dallas, Texas. It is the world's largest telecommunications company, the largest provider of mobile telephone services, and
the largest provider of fixed telephone services in the United States through AT&T Communications. I've worked with ATT telco as an
ISM (Universal) agent. My role is to handle complex billing, sales, level 1 technical support, and customer service. We make sure to
provide an outstanding customer service experience while maintaining the integrity of the company.

Local Availability

Only available for the countries Philippines
Profileimage by JohnAce Buenaventura Real Estate Cold Caller / Appointment Setter / Customer Service Expert from QuezonCity Real Estate Cold Caller / Appointment Setter / Customer Service Expert