LE

Latifah Elemoro

available

Last update: 12.01.2023

customer support

Graduation: Bsc.education
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)

Keywords

Asana Servicio al Cliente Instant Messaging Trello

Attachments

LATIFAH_120123.pdf

Skills

Asana, Live Chat, Microsoft office suite, Trello

Project history

10/2021 - 08/2022
Call Center Representative
Nordica Fertility Center

* CRM Management
* Inbox management
* Created and delivered a highly-praised presentation weekly.
* Social Media/ Live Chat Management

Achievements
Provide outstanding and impeccable customer service support resulting in a positive increase in monthly target by 10%, customer
satisfaction by 70%, and referrals by 50%. Also, it Increased client retention by augmenting customer
satisfaction

06/2019 - 06/2020
Client relations officer
The New synergy specialist (Banks and financial services, < 10 employees)

* Schedule classes via zoom for over 500+ Students.
* Data Entry and expense tracking daily and monthly
* Respond to over 100+ live chats and all other channels of communication
* Write correspondence
* Traveling bookings
* Skillfully managed administrative responsibilities for the welfare of students and employees including maintenance issues, incident
reports, handling of confidential information, and conflict resolution.

Achievements
Increased company productivity by 50%,
Saves operational costs by 20%, and Increased customer retention by reducing the likelihood of negative reviews by 40%

Local Availability

Only available in these countries: Nigeria
Profileimage by Latifah Elemoro customer support from Lagos customer support
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