Oliver Jacobs available

Oliver Jacobs

Usability & User Experience Professional

available
Profileimage by Oliver Jacobs Usability Professional from LosheimamSee
  • 66679 Losheim am See Freelancer in
  • Graduation: Dipl.-Psychologe
  • Hourly-/Daily rates: 80 €/hour 550 €/day
    innerhalb Deutschland
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary)
  • Last update: 03.02.2012
KEYWORDS
PROFILE PICTURE
Profileimage by Oliver Jacobs Usability Professional from LosheimamSee
SKILLS
Experienced UX Professional with a demonstrated history of working in the Information Technology & Services industry. Skilled in UX Research and Design, Information Architecture, Persona Design, Analytical Skills, and User Requirements Analysis. Strong media and communication professional with a Diplom (Master) focused in Psychology from Saarland University.
REFERENCES
The following is a short summary of my mayor projects:

Project „Caro“ – Voice User Interface Design for REWE Digital GmbH
The project is aimed to improve the skills/actions for Amazon Alexa and Google Home. By now it is possible to search for offers and recipes. The recipes will be presented in a step-by-step manner to use directly for cooking.
Duration: since February 2018
Position: User Experience Designer (VUI/CUI)
Client: REWE Digital GmbH
Tools: Omnigraffle, Dialogflow, Confluence, Jira, MS Office
Task description:
  • Defining user requirements
  • Customer Journey Maps
  • Developing interaction patterns
  • Building prototypes (Dialogflow)
  • Documentation in Confluence und Jira
Project “ATHOS” – UX design and improvement for DVAG Online System (B2B, Windows)
User requirements analysis, interaction design and information architecture design for a desktop application on Microsoft Windows. Building and evaluation of high level mock-ups.
Duration: 16 months (August 2016 – December 2017)
Position: User Experience Researcher / Designer
Client: Deutsche Vermögensberatung AG
Tools: MS Office, Axure, Flinto, Balsamiq, Adobe CC, Sketch, Confluence, Jira
Task description:
  • Conducting user interviews
  • Contextual inquiry
  • Preparation of workshops
  • Defining user requirements
  • Developing interaction patterns
  • Building of mock-ups (Axure)
  • Documentation in Confluence and Jira
Project “PORTOS” – IxD for “MeineApp” (B2C, iOS/Android)
User requirements analysis, interaction design for a mobile consumer app.
Duration: 4 months (February 2017 – May 2017)
Position: User Experience Researcher / Designer
Client: Deutsche Vermögensberatung AG
Tools: Sketch, Flinto, Confluence, Jira, MS Office
Task description:
  • Defining user requirements
  • Developing interaction patterns
  • Building of click dummies (Flinto)
  • Analysis of usability tests
  • Documentation in Confluence and Jira
Project “APPOLLO” – IxD for DVAG-App (B2B, iOS)
Interaction design for a mobile app on iOS. Building and maintenance of a style guide.
Duration: 12 months (August 2015 – August 2016)
Position: User Experience Researcher / Designer
Client: Deutsche Vermögensberatung AG
Tools: Sketch, Principle, Adobe CC, OmniGraffle, Axure, Balsamiq, Confluence, Jira, MS Office
Task description:
  • Conducting interviews with users
  • Contextual inquiry
  • Defining user requirements
  • Design of interaction patterns
  • Building prototypes
  • Documentation in OmniGraffle and Confluence
UserZoom
Performing multiple studies on the Internet to verify information architectures and user experience on websites.
Duration: 7 months (December 2014 – July 2015)
Position: User Experience Researcher
Client: UserZoom
Tools: MS Office, Userzoom
Task description:
  • Planning of studies
  • Supervision studies
  • Data analysis
  • Presentation of the results
Project “GetHomeSafe” – III
GetHomeSafe is a European Commission Collaborative Project – STREP aiming to develop a system for safe information access (search, navigation, points of interest) and communication (texting) while driving as well as basic functionalities such as music management, address book, phone management search facilities and even social media update. The project will develop solutions involving multimodal dialogue, where speech, a key modality, will be handled by a hybrid (local and remote) speech recognition module.
(http://www.gethomesafe-fp7.eu)
Duration: 5 months (September 2014 – January 2015)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, Tobii Studio, LimeSurvey
Task description:
  • Carry out a study in a real vehicle (on a driver training area) to test multiple language dialogue system components
  • Contextual inquiry
  • Design of the study
  • Observation of participants while driving
  • Interviewing participants
Project “GetHomeSafe” – II
(http://www.gethomesafe-fp7.eu)
Duration: 4 months (May 2014 – August 2014)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, Tobii Studio, LimeSurvey, OpenDS
Task description:
  • Carry out a study in a driving simulator OpenDS to compare several variants of a speech dialog system
  • Supervision of the study
  • Conducting user interviews
  • Preparation of surveys
Employee survey on job satisfaction
Conducting a survey on employee satisfaction, using a web-based questionnaire.
Duration: 5 months (March 2014 – July 2014)
Position: User Experience Researcher
Tools: LimeSurvey, MS Office, SPSS, LaTeX
Task description:
  • Design of questionnaire
  • Technical implementation and conduction of the project with LimeSurvey
  • Data analysis and interpretation of results
  • Presentation of the results
Project “SiAM”
Developing a novel, scientifically well?founded multimodal fusion and fission engine for smart spaces. This multimodal fusion and fission represents a core part of the architecture for future human-environment interaction systems and is domain?independent. In comparison to existing approaches, the following extensions will be necessary: a. providing larger degrees of freedom for multiparty interaction towards a notion of multi-human? multi?machine interaction; b. seamlessly integrating a multiplicity of devices and communication standards relevant for the smart spaces scenario; c. taking into account the fact that multiple agents (cars, respectively their drivers, passengers) interact with the same environment; d. supporting not only multiple displays inside the car but also time?synchronized presentations in the outside environment; e. introducing extended cross?modal reference (e.g. from inside to outside of the vehicle).
(http://www.dfki.de/web/forschung/projekte/base_view?pid=727)
Duration: 3 months (September 2013 – December 2013)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, Adobe FormsCentral, Tobii Studio, OpenDS
Task description:
  • Carry out a study in a driving simulator OpenDS to compare several variants of a touch screen system
  • Conducting user interviews
  • Preparation of surveys
Usability und user experience examination
Object of the project were two systems which have been developed by different manufacturers. Since these systems are used in parallel by one person it should be given whether
  • the systems follow the provided style guides,
  • the systems are conformed with DIN EN ISO 9241 (12 – 17, 110),
  • both systems have similar a „Look & Feel.
Duration: 1 month (August 2013)
Position: Usability Engineer
Client: TÜV Rheinland, i-sec GmbH
Tools: MS Office
Task description:
  • Conduction of a usability walkthrough
  • Contextual inquiry
  • Conduction of a style guide review
  • Conduction of expert reviews
Card Sorting Study
Performing multiple card sorting tests on the Internet to verify an information architecture.
Duration: 1 month (March 2013)
Position: User Experience Researcher
Client: UserZoom GmbH
Tools: MS Office, Userzoom
Task description:
  • Planning of the study
  • Supervision of the study
  • Data analysis
  • Design of an information architecture
  • Presentation of the results
Project “GetHomeSafe” – I
(http://www.gethomesafe-fp7.eu)
Duration: 16 months (March 2012 – July 2013)
Position: Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, GrafStat, Tobii Studio, Adobe FormsCentral
Task description:
  • Carry out a study in a driving simulator OpenDS to compare several variants of a speech dialog system
  • Supervision of the study
Project “SemProM”
Products keep a diary: smart labels give products a memory and support intelligent logistics.
(http://www.semprom.org)
Duration: 9 months (November 2009 – July 2010)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, SPSS
Task description:
  • Design of a survey „Acceptance of RFID technologies and product memories“ at the CeBIT 2010
  • Supervision of the study
  • Data analysis
  • Presentation of the results
Project “EyeLie”
In a preliminary study should be checked whether it is possible to assess the veracity of a statement using an eye tracker.
Duration: 2 months (July 2009 – August 2009)
Position: User Experience Researcher
Client: Professor Dr. Anthony Jameson
Tools: MS Office, eye tracker
Task description:
  • Preliminary work for the detection of the truth content of statements using an eye tracker
  • Presentation of the results
Voice Award 2009
As preparation for the annual Voice Awards an evaluation of the participating automatic speech recognition (ASR) systems took place.
(www.voiceaward.de)
Duration: 6 months (May 2009 – October 2009)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, Online Survey Software, Audio editing software
Task description:
  • Heuristic evaluation
  • Planning and supervision of the evaluation
  • Briefing of the evaluation team
  • Analysis and presentation of the results
Project “SemProM”
Products keep a diary: smart labels give products a memory and support intelligent logistics.
(http://www.semprom.org)
Duration: 4 months (December 2008 – March 2009)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, SPSS
Task description:
  • Design of a survey „Acceptance of the project SemProM“ at the CeBIT 2009
  • Data analysis
  • Presentation of the results
Project “SharedLife”
The „Smart Kitchen“ is part of the project „SharedLife“. It assists the user in preparing dishes by giving multimedia-based instructions at the right moment.
(http://sharedlife.dfki.uni-sb.de)
Duration: 9 months (March 2008 – November 2008)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office, online survey software, ConceptDraw, video capturing software, Adobe Captivate
Task description:
  • Task analysis
  • Heuristic evaluation of the „Smart Kitchen“
  • Integration of improvements in the system
  • Recording of a screencast: Instructions
  • Design, conduction and analysis of an evaluation with 20 subjects
Project “DPG” (Digital Product Memory)
Products keep a diary: smart labels give products a memory and support intelligent logistics.
(http://www.semprom.org)
Duration: 3 months (September 2008 – November 2008)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office
Task description:
  • Discussion of the problem: „The digital product memory – the client’s fear“
  • Definition of use cases and personas
Voice Award 2008
As preparation for the annual Voice Awards an evaluation of the participating automatic speech recognition (ASR) systems took place.
(www.voiceaward.de)
Duration: 6 months (May 2008 – October 2008)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, Online Survey Tool, Audio editing software
Task description:
  • Heuristic evaluation
  • Planning and supervision of the evaluation
  • Briefing of the evaluation team
  • Analysis and presentation of the results
Project “THESEUS”
In THESEUS technologies are developed, in particular to facilitate access to information, link data to new knowledge and provide the basis for new services on the Internet. It is crucial for the development of semantic technologies to separate important from unimportant information in a specific context.
(http://theseus-programm.de)
Duration: 4 months (January 2008 – April 2008)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office, ConceptDraw, Adobe Captivate
Task description:
  • Definition of usability guidelines
  • Task analysis
  • Definition of personas
  • Classification of the existing use cases
  • Design of mock-ups
  • Recording of screencasts for the realisation of the guidelines
Project “Relevance Engine” (T-Online)
The project „Relevance Engine“ was a preliminary theoretical work in collaboration with the German Research Center for Artificial Intelligence (DFKI) and T-Online for user specific „content presentation“ on websites.
Duration: 5 months (October 2007 – February 2008)
Position: User Experience Researcher / Designer
Client: T-Online
Tools: MS Office, Adobe Photoshop, MS Visio
Task description:
  • Definition of use cases
  • Visualisation of use cases
  • Design of personas
IST-World.org (Information Society Technology)
IST-World is the portal of the Information Society. It helps expert to find partners, projects and publications.
Duration: 2 months (October 2007 – November 2007)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, HTML, Adobe Photoshop
Task description:
  • Definition of the evaluation goals
  • Design of questionnaires
  • Data analysis
  • presentation of the results and suggestions for the redesign of the website
ASR IKEA
Evaluation of the automatic speech recognition system of IKEA
Duration: 2 months (June 2007 – July 2007)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office, audio editing software
Task description:
  • Task analysis
  • Heuristic evaluation of the ASR system
  • Suggestions for improvement
ASR 1&1
Evaluation of the automatic speech recognition system of 1&1
Duration: 2 months (June 2007 – July 2007)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office, audio editing software
Task description:
  • Task analysis
  • Heuristic evaluation des ASR-Systems
  • Suggestions for improvement
ASR Sperr-Notruf 116 116
Evaluation of the automatic speech recognition system of Sperr-Notruf 116 116
Duration: 2 months (May 2007 – June 2007)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office, audio editing software
Task description:
  • Task analysis
  • Heuristic evaluation of the ASR system
  • Suggestions for improvement
Voice Award 2007
As preparation for the annual Voice Awards an evaluation of the participating automatic speech recognition (ASR) systems took place.
(www.voiceaward.de)
Duration: 6 months (May 2007 – October 2007)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, online survey software, audio editing software
Task description:
  • Heuristic evaluation
  • Planning and supervision of the evaluation
  • Briefing of the evaluation team
  • Analysis and presentation of the results
ASR Sparda Bank Hamburg
Evaluation of the automatic speech recognition system of the Sparda Bank Bank Hamburg
Duration: 2 months (November 2006 – December 2006)
Position: User Experience Researcher / Designer
Client: German Research Center for Artificial Intelligence
Tools: MS Office, online survey software, audio editing software
Task description:
  • Task analysis
  • Heuristic evaluation of the ASR-System
  • Analysis and presentation of the results
Voice Award 2006
As preparation for the annual Voice Awards an evaluation of the participating automatic speech recognition (ASR) systems took place.
(www.voiceaward.de)
Duration: 6 months (May 2006 – October 2006)
Position: User Experience Researcher
Client: German Research Center for Artificial Intelligence
Tools: MS Office, online survey software, audio editing software, Camtasia Studio
Task description:
  • Heuristic evaluation
  • Performing of the evaluation
  • Assistance for the subjects
  • Recording instructions for the subjects
  • Presentation of the results
Voice Award 2005
As preparation for the annual Voice Awards an evaluation of the participating automatic speech recognition (ASR) systems took place.
(www.voiceaward.de)
Duration: 6 months (May 2005 – October 2005)
Position: User Experience Researcher
Institution: German Research Center for Artificial Intelligence
Tools: MS Office, online survey software, audio editing software, Camtasia Studio
Task description:
  • Heuristic evaluation
  • Performing the evaluation
  • Assistance for the subjects
  • Recording instructions for the subjects
  • Presentation of the results
Project “SemIPort”
In the project SemIPort (Semantic Methods and Tools for Information Portals) “DocMa”, a system for document management, was developed.
(http://km.aifb.kit.edu/projects/semiport)
Duration: 5 months (June 2005 – October 2005)
Position: User Experience Researcher / Designer
Institution: German Research Center for Artificial Intelligence
Tools: MS Office, HTML, Adobe Photoshop
Task description:
  • Task analysis
  • Heuristic evaluation
  • Analysis and presentation of the results
Juris.de
Juris.de is a web portal for lawyers, in which can be found among other judgments, laws and interpretations.
Duration: 3 months (May 2005 – July 2005)
Position: User Experience Researcher / Designer
Institution: German Research Center for Artificial Intelligence
Tools: MS Office, eye tracker, screen capturing software, video analysis, interviews, questionnaires
Task description:
  • Evaluation of the website www.juris.de
  • Qualitative and quantitative data analysis
  • Presentation of the results
Project “SPECTER”
SPECTER is a personal assistant that records actions and emotional states of the user to create a diary and gives context sensual recommendations on that basis.
(http://www.dfki.de/specter)
Duration: 5 months (February 2005 – June 2005)
Position: Researcher
Institution: German Research Center for Artificial Intelligence
Tools: MS Office, HTML, Adobe Photoshop
Task description:
  • Task analysis
  • Design and evaluation of different prototypes (paper / HTML) of the mobile user interface
  • Data analysis and presentation of the results
Project “READY” (SFB 378)
Since the beginning of 1996, a collaborative research centre, funded by the Deutsche Forschungsgemeinschaft (DFG), at the University of Saarbrücken has been investigating the adaptation of cognitive processes to limited resources.
In this project, a decision theoretical shopping assistant was developed that calculates the best route according to the remaining time.
(Resource?Adaptive Dialog Systems, SFB 378, http://w5.cs.uni-sb.de/~ready)
Duration: 6 months (August 2004 – January 2005)
Position: User Experience Researcher / Designer
Institution: Saarland University, department of computer science
Tools: MS Office, HTML, Adobe Photoshop
Task description:
  • Requirements analysis
  • Heuristic evaluation of the system
  • Suggestions for improvement
  • Design, conduction and analysis of the evaluation with 20 subjects under realistic conditions.
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