Profileimage by Ish kumar Master's in Computer Applications, 6 years of working expereince in IT consulting and HR Outsourcing from KastrupDenmark

Ish kumar

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Last update: 15.12.2012

Master's in Computer Applications, 6 years of working expereince in IT consulting and HR Outsourcing

Company: Company
Graduation: CCNA,Software Testing and Quality Assurance(ISTQB),Six Sigma Quality Assurance Yellow Belt,ITIL,PMP
Hourly-/Daily rates: show
Languages: English (Native or Bilingual) | Hindi (Native or Bilingual)

Keywords

Problem Solving Quality Management Cisco SQL Databases Test Case Data/Record Logging Bug Reporting Test Automation Help Desk Six Sigma Methodology + 80 more keywords

Skills

.NET Framework (Asp.Net with C#,VB.Net)
HTML,C,C++,Java. Oracle 9i,MS SQL Server, Rapid SQL SIX SIGMA, Quality Assurance, ITIL Framework, PMP Platform, ISTQB,CCNA MS-OfficePackage(Excel, Word,Presentation).IT Helpdesk,Applications Support,Network Support, Floor Support, Business workflow and exceptions Management and Support System Analysis, Problem Analysis, Change Management, Operation Management, Team Management, Client Relationship Management
ACS A Xerox Company, Noida India Full Time Employee
Sr. Process Associate 2009 to 2012
Managed different line of Businesses, client specific data, verifying successful job completion, reports generation, resolution of edits and workflow, exception processing, MIS reports on daily and Monthly basis.
Responsible for alignment of different PC application and functions, such as SQL Queries, Excel, Word or PowerPoint to update and load data sets as per the client specific requirement.
Expertise for Testing, Quality Assurance and Implementation strategy for critical clients and retained clients.
Meeting and exceeding client defined service level metrics on timeliness and accurately and generate more business opportunity for the organization in a very stringent deadlines.
Managed client Specific software’s & Applications and simountaniously worked with higher management in offshore, onshore meetings.
Responsible for in house IT Support, IT Helpdesk Management, Network and Application Support.

IBM Daksh, Noida India Full Time Employee
Process Associate 2008 to 2009
Management of Client specific Input, verifying, send data to the interested parties, resolution of edits and workflow and exceptional tasks.
Expertise in Diagnose coding and CPT coding, Proclaims, Collaboration of Benefits, eligibility of Benefits, HIPAA, Cobra law.
MS Packages (MS Office) and other client specific vendor packages.
PC applications and functions, such as Sql, Oracle, MS Access for data manipulations for manipulation.
Core representative for mainframe applications & other Client Specific software Testing and Quality Assurance
Meeting and exceeding client defined service level metrics on timeliness and accuracy
Functioned as a mentor for the SME and Associates in the process.
Expertise for H&W Team for Application Testing, Implementation & Quality Assurance.
Coaches and mentors new members of the team/practice on skills and knowledge.
Responsible for making MIS report for the entire team on daily & monthly basis.

Hewitt Associates, Gurgaon India Full Time Employee
Team Member 2005 to 2008
Management of data, Transition of tasks, verifying successful job completion, balance reports, workflow and exception Management.
Based on Quality Six sigma platform Identification of operational Improvements and Innovations.
Use of different Applications and functions, make testing strategies and provide product with quality Assurance.
Worked with different Client Specific Applications and different Platforms in different Line of Business.

Client: DELTA AIRLINES (USA AND CANADA)
Test Case Execution, Defect Logging and Defect Regression on client specific tools.
Participating in Bug Triages with the Client and Stakeholders (onshore and offshore Team) while any changes in production Environment.
Executed manual and automated test cases/ scripts and verified results with expected results
Bug Reporting and Tracking if any found in daily processing with Noida and Kochi Implementation team.
Defect Reporting, Tracking & Analysis and follow-ups with Developers.
Integrated with development team and discussed the technical problems, reporting bugs and supporting the team.

Client: USA COBRA LAW
Test Case Execution, Defect Logging and Defect Regression for Fortune Clients inactive Employees.
Participating in Bug Triages with the Client and Stakeholders (US Clients) while any changes in production Environment.
Executed manual and automated test cases/ scripts and verified results with expected results
Bug Reporting and Tracking if any found in daily processing with USA team and vendors.
Defect Reporting, Tracking & Analysis and follow-ups with internal or external IT teams.

Client: CIGNA INSURANCE (USA)
Test Case Execution, Defect Logging and Defect Regression in COBRA and SIFR tools..
Participating in Bug Triages with the Client and Stakeholders (US Client Team) while any changes in production Environment.
Executed manual test cases/ scripts and verified results with expected results
Bug Reporting and Tracking if any found in daily processing with USA team.
Defect Reporting, Tracking & Analysis and follow-ups with Developers.
Integrated with development team and discussed the technical problems, reported bugs and supported the team.

Client: Hewitt Internal TBA Tool
Test Case Execution, Defect Logging and Defect Regression for Fortune Clients inactive Employees.
Participating in Bug Triages with the Client and Stakeholders (US Clients) while any changes in production Environment.
Executed manual and automated test cases/ scripts and verified results with expected results
Bug Reporting and Tracking if any found in daily processing with USA team and vendors.
Defect Reporting, Tracking & Analysis and follow-ups with internal or external IT teams.

Uninor Coporate Setup
Worked on Wipro Site Unitech Wireless (Telnor) Europe largest Telecom Provider. Assisting Unitech Wireless Network setup all the locations in India.

Key Responsibilities Handled

As Network L1
Responsible for troubleshoot Network specific issues and Monitoring.

Hardware: Cisco 7206/7201/3640/3620/2800/2600/2500 Series Routers, Cisco
4507/4948/3750/3560/2960/2950 Series Switches, Hubs, Laptops &
Workstations, Modems, Network Cards, Memory, Printers & other peripherals.

Software: Network Node Manager, Whats up Gold, PRTG Traffic Grapher.

Network Protocols: LAN/WAN, TCP/IP, DNS, DHCP, SNMP, FTP, TELNET, SSH, VPN, ICMP,
NAT, TFTP, Ethernet, VLAN, VTP, STP, FRAME RELAY, PPP, HDLC, RIP,
EIGRP, IGRP, OSPF, Static Routes &Others.

Environment:
Cisco Routers 2821, Cisco Switches 3560 (POE), Fortigate Firewall (1000FA2), Cisco IP phones (7911 & 7940), Cisco Access point 1130, Linksys Access point WAP54G.

? Configuration & Troubleshooting of Cisco AP 1130 & Linksys AP WAP54G.
? Configuration and Troubleshooting of Fortigate firewall. Changing of policies and natting.
? Configuring and troubleshooting of Cisco Switches.
? IP Address assignment and management.
? Configuring Backup and Restoration.
? LAN/WAN Link commissioning on Switches/Routers.
? Troubleshooting of Network Problems.
? Giving end user support to user of Network and IP phones.
? Maintaining Daily Network Device Checklist.

Project history

ACS A Xerox Company,IBM Daksh,Hewitt Associates

Local Availability

Open to travel worldwide
yes
Profileimage by Ish kumar Master's in Computer Applications, 6 years of working expereince in IT consulting and HR Outsourcing from KastrupDenmark Master's in Computer Applications, 6 years of working expereince in IT consulting and HR Outsourcing
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