Senior Certified SAP Functional Technical Consultant - Lead

• SAP Technical / Business Analyst professional with combined superior application and system analysis technology expertise from major Utility and Consultant firms.
• Highly trained at SAP Web Channel Configuration Management to effectively create and maintain the SAP CRM Roadmap of E-Marketing, E-Commerce, E-Service, Web Channel Analytics.
• Only United States foreigner based in Shanghai China with the world’s leader in Business Software (SAP) to initiate SAP China’s first ever self-project implementation.
• Solid background and knowledge of problem identification/tracking/solution development. Proven ability to understand and assess mission-critical business issues and to provide effective translation into IT deliverables.
• Strong working knowledge and understanding of the Software Development Life Cycle (SDLC), creating and delivering use cases, proven knowledge of obtaining business requirements, writing and delivering functional specifications via advanced Microsoft Word techniques, creating workflow modeling and creating and conducting training materials/sessions.
• Heavily involved with flowcharting via Visio.
• Superb user of Excel through macros and formulas.
• Utilized PowerPoint daily through train-the-trainer sessions over WebEx and in person.
• Involved in various phases of the lifecycle including requirements gathering, analysis and design, development, testing, implementation and delivery.
• Technical Skills: SunGard iWorks Authoring Suite, SAP ECC 6.0, CRM 6.0., SAP Business Warehouse, Oracle 10i, PowerPoint, Excel, Word, Access, Sharepoint, Microsoft Project, Mainframe, Quality Center, Linux (Ubuntu/Kubuntu) Windows 98-2008/Server, Mac OS X Server, Microsoft Exchange, Adobe Program Suites, Setting up and installing computers, updating files, devices, troubleshooting networking issues, IVR & Aspect switch troubleshooting, SQL, J2EE, ABAP, HTML, DHTML, FLASH, SunGard iWorks
• Foreign Languages: Chinese Mandarin: Intermediate Listening/Speaking/Reading/Writing
• Previously held position of Junior Contract Recruiter at INFORMATION TECHNOLOGY CENTER (2004).
• Recruited IT professionals for clients. Conducted sales calls, interviews, and candidate evaluations.