de
Keywords
Skills
Welcome to my FLM personal page, bonjour, bienvenue, Guten Tag und herzlich willkommen,
• Trilingual programme and project manager with 20+ years experience, proven track record in delivering business, service, organizational and IT projects, management methodology according leading best practice standards and multilevel reporting
• International leader with working, living and intercultural and multilingual experiences in different countries (Asia, EMEA, US) and in-depth knowledge of building, developing and managing teams across various locations as well as leading international projects
• In-depth know-how in IT application development, operations and business process design
• In depth expertise in service operations and service process design (HR, IT, FI, Helpdesk, Call Center & Learning services)
• Strong and communicative counterpart to clients, suppliers, vendors and stakeholders at senior management level
• highly motivated integrator , committed to highest quality of deliverables, strong analytical and organizational skills, positive & enabler attitude, balanced approach to business goals within organizational maturity and change necessities
• Trilingual programme and project manager with 20+ years experience, proven track record in delivering business, service, organizational and IT projects, management methodology according leading best practice standards and multilevel reporting
• International leader with working, living and intercultural and multilingual experiences in different countries (Asia, EMEA, US) and in-depth knowledge of building, developing and managing teams across various locations as well as leading international projects
• In-depth know-how in IT application development, operations and business process design
• In depth expertise in service operations and service process design (HR, IT, FI, Helpdesk, Call Center & Learning services)
• Strong and communicative counterpart to clients, suppliers, vendors and stakeholders at senior management level
• highly motivated integrator , committed to highest quality of deliverables, strong analytical and organizational skills, positive & enabler attitude, balanced approach to business goals within organizational maturity and change necessities
Project history
Abstract from my mission as project leader, management consultant, special duties:
Project:
Based on a Global HR Excellence initiative a world-leading automotive manufacturer aims at transforming globally strategic HR processes and at building a global HR shared service center organization with Service Desk.
Role / activity = Solution architect service delivery for a Global shared service center with Service Desk integration
Project:
Global initiative for HR employee engagement survey application project – Insurance
Role / activity = Collaboration within the ISMS security Team, Operational project leader rollout ISMS measures
Project:
Rollout planning & setup functional requirement management process for document and workflow management application development
Role / activity = Requirement and Business Process Engineer, Change Agent
Project:
Software Test organization with HP Alm
Role / activity = Test Team lead and test management workflow consultant
Project:
Application development programme Financial Services
Role / activity = Head of PMO and Coach PMO & Team
Project:
Relaunch of the SAP / BSS Logistics project in distress of a mobil provider
Role / activity = Project coach and overall project leader
Project:
Launch of a Shared Service Center for HR & Financial Services
Role / activity = Programme & Change-Manager, Consultant BPMN
Project:
Launch of IT Managed Services after M&A, Post Merger & Outsourcing Project
Role / activity = Intercultural Project & Service Manager
Project:
Launch, design and implementation of e-Business services
Role / acitivity = Lead of a Java / Mainframe development Team & Interim Manager e-Business Team
Project:
Startup & M&A German-French-English Telco and Internet Provider, Paris, London, Munich
Role / Acitivity = Interim Manager IT Operation & Change Manager
Project:
Head of Multimedia agency, Munich
Role / Acitivities:
Internal = Executive, PMO controlling, recruiting, talent management
External = Project sales, certified network consultant, Oracle DBA and SQL developer, Trainer
Project:
IT, Service, process and quality reorganisation of a telco and mobile provider
Role / activity = IT Consultant Network & Database, Data center operations
Project:
Application development of an integrated sales information management system for agencies - insurance
Role / activity = application developper and application support
Project:
Application development of cash dispatcher - banking
Role / activity = application developper and application support
Project:
Based on a Global HR Excellence initiative a world-leading automotive manufacturer aims at transforming globally strategic HR processes and at building a global HR shared service center organization with Service Desk.
Role / activity = Solution architect service delivery for a Global shared service center with Service Desk integration
Project:
Global initiative for HR employee engagement survey application project – Insurance
Role / activity = Collaboration within the ISMS security Team, Operational project leader rollout ISMS measures
Project:
Rollout planning & setup functional requirement management process for document and workflow management application development
Role / activity = Requirement and Business Process Engineer, Change Agent
Project:
Software Test organization with HP Alm
Role / activity = Test Team lead and test management workflow consultant
Project:
Application development programme Financial Services
Role / activity = Head of PMO and Coach PMO & Team
Project:
Relaunch of the SAP / BSS Logistics project in distress of a mobil provider
Role / activity = Project coach and overall project leader
Project:
Launch of a Shared Service Center for HR & Financial Services
Role / activity = Programme & Change-Manager, Consultant BPMN
Project:
Launch of IT Managed Services after M&A, Post Merger & Outsourcing Project
Role / activity = Intercultural Project & Service Manager
Project:
Launch, design and implementation of e-Business services
Role / acitivity = Lead of a Java / Mainframe development Team & Interim Manager e-Business Team
Project:
Startup & M&A German-French-English Telco and Internet Provider, Paris, London, Munich
Role / Acitivity = Interim Manager IT Operation & Change Manager
Project:
Head of Multimedia agency, Munich
Role / Acitivities:
Internal = Executive, PMO controlling, recruiting, talent management
External = Project sales, certified network consultant, Oracle DBA and SQL developer, Trainer
Project:
IT, Service, process and quality reorganisation of a telco and mobile provider
Role / activity = IT Consultant Network & Database, Data center operations
Project:
Application development of an integrated sales information management system for agencies - insurance
Role / activity = application developper and application support
Project:
Application development of cash dispatcher - banking
Role / activity = application developper and application support
Local Availability
Only available in these countries:
France
Temporal availability:
spatial availability:
Sectors:
Telco and mobil communication, multimedia agency, several startup´s, insurance, banking, automotive, shared service center for HR, IT, Financial services, aviation, tourism, education and learning services, E-Commerce,
spatial availability:
Sectors:
Telco and mobil communication, multimedia agency, several startup´s, insurance, banking, automotive, shared service center for HR, IT, Financial services, aviation, tourism, education and learning services, E-Commerce,
Other
Certification:
Prince 2 foundation
ITIL V3 foundation
HP Alm
Prince 2 foundation
ITIL V3 foundation
HP Alm
