Profileimage by Carlos Hidalgo SAP ABAP CRM C4C Consultant from Santiago

Carlos Hidalgo


Last update: 20.01.2017

SAP ABAP CRM C4C Consultant

Graduation: Computer Science
Hourly-/Daily rates: show
Languages: English (Limited professional) | Spanish (Native or Bilingual)




SAP Germany (2016- present)
CRM CIC support integration project.

DHL SAP Hybris cloud for customer (2016)
- Integration between contact center and c4c
- c4c developments
- c4c functional area

SAP Walldorf Germany (2014)
Fieldglass & Conquer: Integration of new systems into SAP CRM.
SAP Ariba Project. CRM integration systems with Ariba Support using new
PI/PEX interface.
Customization of CRM service tickets to manage the support Ariba área.

Derco Automotive - Adepcon Chile ( August 2013 - May 2014)
Implement SAP CRM7 Marketing
Derco, automotive industry
- Analyze and development of BBP’s related to customer’s requirements.
- Customize CRM Marketing attributes, campaings, activities, segments and
programs to load data.

SAP CSS Next Generation Project (January 2013 – July 2013)
Standard Programming
• Bulletin Board
Define new filter for bulletin board application for CRM Service
• RCC (Resource Capacity Calendar) Integration
Modify CRM Service inbox to provide standard notifications to potential processors using web services

Banco Popular Dominicano, Dominican Republic (July 2012 – January 2013)
SAP CRM Leasing Functional
SAP CRM Leasing implementation – Blueprint Analysis Phase

SAP CSS, Germany (September 2011 - July 2012)
Standard Programming
• Attachments handling
Add a new authorization concept in attachments handling inside the one order, modifying the document modeler and standard components.
• Checklist Partner Determination
Extend the Partner Determination of the Checklist Items to be able to set the Partners based on the User. Adding new parameters to standard Badis and creation of new fields inside the configurations of the partner determination.
• Enhance Copy Control
Allow the complete copy of the attachments from one order to another.
Creation of a new copying routine to copy all related transactions in one orders.
Creation of new function module to allow the copy of the text objects.
• Notification Framework
Design and implementation of a Notification Framework to trigger an alert/notification to a certain group of recipients. Based on predefined conditions the system determines the list of recipients (notification subscription) and automatically triggers the alert/notification via different channels. To do this i create a totally new framework implementing web ui components, BOL and API.
• Automatic Dispatch
Automatically trigger certain rule from the rule modeller when predefined field change

Change the behaviour of different filters in search view.
Change the status of the one order using the Badi order_save.
Customize date rules.
Intel Corporation, Hillsboro, Oregon (January 2011 – June 2011)
SAP CRM Service Order scenario based on CRM 7.0. Technical on-site consultant. Implementation of enhancements, reports and modifications to the Web UI.

Intuitive Surgical, Sunnyvale, California (Julio 2010 – December 2010)
SAP CRM Service Order scenario based on CRM 7.0. Technical on-site consultant. Implementation of ERMS Solution, Installed Base Management and Interfaces data loading for Contracts.

Lefersa: Creating different reports of sales and purchases. American Assist: Optimization of application of monetary correction, reducing the execution time significantly. Cementos San Juan: Modification and adaptation of the SD transport module to the needs of the company. Feria del Disco: Application that allows updating the inventory count.

ABAP Programming since 2009
Development of RFC\'s for WebDynpro
Programming in OO ALV Banking, ERP and CRM
Record locking in Tables Z
Programming using BAPIs CRM
CRM Functional
Analysis of requirements for Z applications
Development of capabilities to manage medical license in the
Compensation Bank
Creating customer using transaction BP
Creation of documents for WebDynpro
Development of specifications that integrate RFC with WebDynpro
Programming of basic screens WebDynpro
Analysis and management of development time and WebDynpro ABAP
Supervisor of the development team comprised of staff and consultants ABAP WebDynpro

Project history

- Katja Smith
Telf.: +49 172 6378896 (German/English/French)

Lic. Laura Galéan
Telf.: +49.172.616.49.33 (Spanish, English)

Lic. Daniel Garcés
Telf.: +56.923.22714 (Spanish, English)

Time and spatial flexibility



More than five of experience working with SAP CRM

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