Keywords
Skills
Project Portfolio Management, Problem Solving, Program Management, Vision, Analytical Thinking, Decision Making, Coaching, ITIL, CRM, ERP, Analytical Skills, Requirements Analysis, Business Intelligence, Data Warehousing, Quality Assurance, Analysis, Integration, Business Process, Visio, Project Planning, Training, Databases, Microsoft SQL Server, Business Objects, Testing, Service Delivery, Software Documentation, Business Process Improvement, Management, Troubleshooting, Business Analysis, IT Management, Strategic Planning, Crystal Reports, Project Management, SDLC, Access, SQL, Change Management, Vendor Management, Leadership, Outsourcing, Product Management, SharePoint, Software Project Management, IT Strategy, User Acceptance Testing, ETL, PMP, Systems Analysis
Project history
Ashley Ellis-Orange County, CA-USA
Program Manager at Ashley Ellis-Orange County, CA-USA
08.2013 - today
I am tackling projects at the forefront of the automotive industry. I do setup & track the development of Propulsion system and fuel storage projects to keep them steadily speeding to the finish line on-time & on-budget. I build up a rapport that helps negotiate and clarify requirements throughout production; I do oversee budgets, prioritize objectives, and adopt strong QA procedures so my team can fluidly operate and uphold the company’s unblemished reputation. Managing large scale of SAP strategic programs for clients, work closely with a variety of clients and business groups to outline integration project and program guidelines and methodologies, coordinate an offshore resource, manage the change and business process improvements, work as a key member of the account management team, preparing and executing presentations to clients from different commercial sectors, manage all aspects of the system implementation including, but not limited to, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation activities, provide the experience with gap analysis and strategic road map/blueprint development, mentor team members in technology, architecture and delivery of applications, create a shared sense of direction and community among the teams, identify, develop, and implement techniques to improve engagement productivity, increase efficiency, mitigate risks, resolve issues, and optimize cost savings and efficiency for each client.
Information Technology and Services
Future Focus InfoTech Pvt. Ltd.- U.A.E
Consultant - SAP Change Manager (Deployed with CSC project in Kuwait)
01.2013 - 06.2013
Lead the change initiative on a large scale SAP Change Programme. Provide proven track record of successfully implementing SAP change initiatives in a complex environment, specifically change mgmt. processes and SAP best practices. Manage deep business change experience, strong SAP Project Management background and ability to work with a wider senior stakeholder group. Provide
proven experience in: Business strategy and planning of change management from the SAP Perspective, particularly relating to: - Change readiness - Impact analysis - Alignment - Business benefit Realisation - Training needs, excellent stakeholder management experience, provide proven experience of leading multifunctional teams in large business transformation program-mes, strong track record in delivering pragmatic business outcomes as a result of successful change management initiatives.
...
Information Technology and Services
Kuwait Ministry Of Electricity and Water
IT Manager
01.2011 - 12.2012
Managed team for ERP software redesign that included a large number of releases—40 over 9 months with a budget of $1M. Utilized JAD sessions and RAD techniques to quickly gather multiple customers’ feedback and incorporate into next release. Resolved production problems by performing root-cause analysis of work flow issues. Utilized techniques that included work flow analysis, quality assurance, and change management. Designed and deployed integrated solutions with SAP (BI/CRM/FICO). I translated business objectives into clear functional and technical requirements. I provided CRM functional design solutions for customers, including full life-cycle implementation. Identified and administered (BI/CRM/FICO) best business practices per business standards for functional processes. I configured SAP (BI/CRM/FICO) products per requirements, including testing, problem solving. Organized and/or summarized papers and reports, conducting additional research where necessary, to ensure that the CEO is in possession of all relevant information needed to support decision making. I reviewed business development initiatives. Supervised and directed a number of individuals including secretaries / administrative assistants undertaking the less complex processing / administration work. I managed the Project and Development team, coordinating effective development, implementation and upgrades of new/revised systems. Negotiated Service Level Agreements with both internal and external customers and service providers and monitored service delivery to ensure agreed targets and standards are met. I controlled IT Policies and Procedures in line with International standards ensuring applicability to the business environment. I was responsible for managing program resources to deliver cost efficient, timely and error free implementation. I acted as liaison between business units and technical teams to provide IT solutions that ensure continued efficiency and cost effective operation.
Information Technology and Services
VA Premier Health Plan, Inc (VCU)
Claims System Configuration Manager
01.2010 - 12.2010
I configured and implemented CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management. I was responsible for SAP systems integration, application design, and product management for global commercial retail clients. I translated business requirements into SAP best practice concepts for implementation in SAP CRM solutions. I managed the configuration of the systems by enforcing a strict change management and a clear documentation process. I developed a process to manage the integrity of the various claims systems. I directed the work of analysts by planning and coordinating activities such as systems installations, upgrades and systems development as it relates to the claims department. I managed work assignments/duties to ensure smooth interdepartmental operations in the area of configuration, automation and analysis. I monitored process of creation and conducting analysis of various performance benchmarks and metrics to enhance overall Claims Operational and systems performance. I improved efficiency within the department through the creation or updating of policies, procedures and workflows. I provided both written and verbal direction to all levels of the claims staff. I evaluated scope and impact of identified solutions. I identified project timelines and milestones and ensures deadlines are met. I recommended and obtained approval for appropriate solution(s) for implementation. I understood all aspects of program operations, including policies and procedures, program guidelines, file layouts and requirements, general rules and regulations. I hired trained, developed and appraised staff effectively. I took corrective action as necessary on a timely basis and in accordance with company policy. I ensured that established processes/procedures are followed as designed.
Information Technology and Services
Facey Medical Foundation
Senior Decision Support Analyst
02.2008 - 12.2009
I wrote CRM functional specifications and CRM configuration as member of support team. I identified and documented business processes in CRM for professional services clients. I created detailed test plans for functional and regression testing and supported user acceptance testing for the Outside Claims Processing System (Billing System) and Risk Payment Reconciliation System. I did black box test for finance and extracts applications. I did provide decision support for system enhancements to IDX environment (Physician Billing with BAR, TES, PCS and DBMS modules), participated in the afterhours on-call rotation for the production applications. I produced complex analytical reports or metrics to communicate with executive management and ensure efficient business operations. I used SSIS, not only to simplify data transfer task but also to provide rich functionality in support of more complex extract, transform, and load (ETL) requirements for data warehousing. I was leading the research and analysis processes for database projects in the following areas: change in data, elimination of data, addition of data, and compliance constraints to mitigate potential risk due to the enhancement of data and the database platform, modeling both operational and star schema metadata, as well as creating dimensional business views to be used for OLAP style querying from multiple data sources, cube and data mart troubleshooting and maintenance. I monitored and controlled the process of loading data into a DW was organized into several steps that include : reading data from data sources, transforming data into a common data model, cleansing data in order to remove inconsistencies, duplicates, and null values, integrating cleansed data into one set, computing summaries, and loading data into a DW. I was developing SSAS Cubes like (multidimensional OLAP (MOLAP), relational OLAP (ROLAP), and hybrid OLAP (HOLAP)).
Information Technology and Services
Kaiser Permanente, Pasadena, CA
Senior System Analyst
07.2000 - 01.2008
I provided analysis for Hospital admitting, this includes measure the effectiveness and efficiency of on-going procedures and coordinate procedural changes, write and maintain policy set and monitor performance standards; develop staff; design quality assurance programs; maintain a safe and secure work area; determine department goals assist other department heads by formulating admitting procedures required for new hospital services. I did plan, direct, and co-ordinate the team\'s activities to manage and implement OCPS (outside claims processing system) project from proposal initiation to final operational stage, determine, monitor, and review all the project economics to include costs, operational budgets, staffing requirements, resources, and risk, develop project control and reporting procedures and manage changes in operational plan, undertake status review meetings among project team members and clients, coached and advised team members to accomplish project goals, to meet established schedules, and resolved technical/operational issues. Utilized industry standard interface protocols (HL7) to create analysis templates, design and data mapping specifications, test plans, training plans, conceptual data process models, including data dictionaries, Reconcile data requirements with standard vocabularies (HL7) to determine appropriate use of HL7 standards based on the presented Use Cases, I was building interoperability (via HL7 interfaces) with a variety of EMR vendors. I developed XML project to translate ANSI X12 codes to XML codes to support EDI operations process, writing SQL queries using Microsoft SQL Server (2000-2005). I was handling HIPAA projects (835, 837, 277, 276 and 270 EDI transactions), run sessions, functional acknowledgments, error checking, sending/receiving files, run maintenance and backup maintenance. I collaborated with other application staff to support interfaces between application systems and EDI.
Information Technology and Services
NILE SOFT Fides – Switzerland
Computer Consultant
0.1997 - 0.2000
I performed comprehensive analysis of business initiatives and challenges to develop and communicate system deliverables Developed, implemented, and provided training on various computer applications. I designed and analyzed an Online Banking System for Credit Suisse Private Banking, which was catered towards the independent asset managers, enabling them to remotely access their clients\' banking information needed for managing their portfolios via Internet, Maintenance support for Credit Suisse International Private Banking Package (CSIBP+), this project covered the whole CSIBP+ modules except the securities module, this includes the Accounting, Treasury, Payment and Credit module. Very successful results have been achieved using the customer\'s configuration management tools and procedures within the CSIBP+ package. I generated reports for Treasury, General ledger, Stocks, Electronic banking, and Financial applications using Easytrieve Plus product to produce those reports from SQL tables. I monitored and maintained projects, detected/troubleshot problems, and performed diagnoses. I served as a test project manager, developing test plans, running the tests, and tracking defects of all applications (functional, calculations, cosmetic, proofread reports).
Information Technology and Services
Egyptian Senates - Egypt
Senior Analyst Programmer
0.1995 - 0.1997
I collaborated with senior management to perform the design and analysis of client/server applications. I analyzed user requirements; developed graphical user interfaces; programmed and developed programs involving procedure and methods; and reviewed current policy procedures. I managed all aspects of medium & large projects within the policies/procedures of the Computer Applications department. I interfaced with users and the Computer/Communications Organizations to accomplish work & ensure successful project implementation. I researched and resolved coding issues using COBOL and CICS environment. I participated in product design meetings and assist in gathering business requirements.
Information Technology and Services
Adwia Company – Egypt
DP Manager
0.1993 - 0.1995
I did interact with clients to gather detailed requirements for new and existing systems. I created, directed and maintained development efforts for outsourced partners in line with operational goals. I designed, developed, implemented, and modified computer systems by formulating and defining the scope and objectives of the system. I managed large projects as an internal consultant, providing technical advice and guidance on complex projects. I did monitor the entire system design, code-produced systems testing, application debugging, system documentation, and overall system quality. I evaluated new products, debugged software problems, and provided training to technical staff.
Information Technology and Services
Saudi Consolidated Electricity Company (SCECO) - Saudi Arabia
System Analyst
0.1988 - 0.1993
I reengineered the Saudi Consolidated Electricity Company billing system, enhancing the overall billing processes. I utilized the existing technologies and future upgrades to generate ad hoc billing reports as well as built in standard reports. I developed customer services systems, Governmental system, and Data security system using structured methods (RAD). I attended Change Control meetings and initiated follow-up action when required. I collaborated with the programming staff to derive design specifications. I documented project plans and system testing and implementation plans. I created solutions utilizing various technologies including developing Access development prototypes.
Information Technology and Services
Faisal Islamic Bank of Egypt
Analyst/Programmer
0.1981 - 0.1988
I developed and supported computer applications through various tasks, including: strategic information systems planning, analysis of business requirements, development of functional specifications and program specifications, and designing relational databases. I supported new and existed banking systems, including: Personnel, Cash flow, Central Bank Control, Current Account, Investment Account, Corporation, and General ledger.
Information Technology and Services
Program Manager at Ashley Ellis-Orange County, CA-USA
08.2013 - today
I am tackling projects at the forefront of the automotive industry. I do setup & track the development of Propulsion system and fuel storage projects to keep them steadily speeding to the finish line on-time & on-budget. I build up a rapport that helps negotiate and clarify requirements throughout production; I do oversee budgets, prioritize objectives, and adopt strong QA procedures so my team can fluidly operate and uphold the company’s unblemished reputation. Managing large scale of SAP strategic programs for clients, work closely with a variety of clients and business groups to outline integration project and program guidelines and methodologies, coordinate an offshore resource, manage the change and business process improvements, work as a key member of the account management team, preparing and executing presentations to clients from different commercial sectors, manage all aspects of the system implementation including, but not limited to, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation activities, provide the experience with gap analysis and strategic road map/blueprint development, mentor team members in technology, architecture and delivery of applications, create a shared sense of direction and community among the teams, identify, develop, and implement techniques to improve engagement productivity, increase efficiency, mitigate risks, resolve issues, and optimize cost savings and efficiency for each client.
Information Technology and Services
Future Focus InfoTech Pvt. Ltd.- U.A.E
Consultant - SAP Change Manager (Deployed with CSC project in Kuwait)
01.2013 - 06.2013
Lead the change initiative on a large scale SAP Change Programme. Provide proven track record of successfully implementing SAP change initiatives in a complex environment, specifically change mgmt. processes and SAP best practices. Manage deep business change experience, strong SAP Project Management background and ability to work with a wider senior stakeholder group. Provide
proven experience in: Business strategy and planning of change management from the SAP Perspective, particularly relating to: - Change readiness - Impact analysis - Alignment - Business benefit Realisation - Training needs, excellent stakeholder management experience, provide proven experience of leading multifunctional teams in large business transformation program-mes, strong track record in delivering pragmatic business outcomes as a result of successful change management initiatives.
...
Information Technology and Services
Kuwait Ministry Of Electricity and Water
IT Manager
01.2011 - 12.2012
Managed team for ERP software redesign that included a large number of releases—40 over 9 months with a budget of $1M. Utilized JAD sessions and RAD techniques to quickly gather multiple customers’ feedback and incorporate into next release. Resolved production problems by performing root-cause analysis of work flow issues. Utilized techniques that included work flow analysis, quality assurance, and change management. Designed and deployed integrated solutions with SAP (BI/CRM/FICO). I translated business objectives into clear functional and technical requirements. I provided CRM functional design solutions for customers, including full life-cycle implementation. Identified and administered (BI/CRM/FICO) best business practices per business standards for functional processes. I configured SAP (BI/CRM/FICO) products per requirements, including testing, problem solving. Organized and/or summarized papers and reports, conducting additional research where necessary, to ensure that the CEO is in possession of all relevant information needed to support decision making. I reviewed business development initiatives. Supervised and directed a number of individuals including secretaries / administrative assistants undertaking the less complex processing / administration work. I managed the Project and Development team, coordinating effective development, implementation and upgrades of new/revised systems. Negotiated Service Level Agreements with both internal and external customers and service providers and monitored service delivery to ensure agreed targets and standards are met. I controlled IT Policies and Procedures in line with International standards ensuring applicability to the business environment. I was responsible for managing program resources to deliver cost efficient, timely and error free implementation. I acted as liaison between business units and technical teams to provide IT solutions that ensure continued efficiency and cost effective operation.
Information Technology and Services
VA Premier Health Plan, Inc (VCU)
Claims System Configuration Manager
01.2010 - 12.2010
I configured and implemented CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management. I was responsible for SAP systems integration, application design, and product management for global commercial retail clients. I translated business requirements into SAP best practice concepts for implementation in SAP CRM solutions. I managed the configuration of the systems by enforcing a strict change management and a clear documentation process. I developed a process to manage the integrity of the various claims systems. I directed the work of analysts by planning and coordinating activities such as systems installations, upgrades and systems development as it relates to the claims department. I managed work assignments/duties to ensure smooth interdepartmental operations in the area of configuration, automation and analysis. I monitored process of creation and conducting analysis of various performance benchmarks and metrics to enhance overall Claims Operational and systems performance. I improved efficiency within the department through the creation or updating of policies, procedures and workflows. I provided both written and verbal direction to all levels of the claims staff. I evaluated scope and impact of identified solutions. I identified project timelines and milestones and ensures deadlines are met. I recommended and obtained approval for appropriate solution(s) for implementation. I understood all aspects of program operations, including policies and procedures, program guidelines, file layouts and requirements, general rules and regulations. I hired trained, developed and appraised staff effectively. I took corrective action as necessary on a timely basis and in accordance with company policy. I ensured that established processes/procedures are followed as designed.
Information Technology and Services
Facey Medical Foundation
Senior Decision Support Analyst
02.2008 - 12.2009
I wrote CRM functional specifications and CRM configuration as member of support team. I identified and documented business processes in CRM for professional services clients. I created detailed test plans for functional and regression testing and supported user acceptance testing for the Outside Claims Processing System (Billing System) and Risk Payment Reconciliation System. I did black box test for finance and extracts applications. I did provide decision support for system enhancements to IDX environment (Physician Billing with BAR, TES, PCS and DBMS modules), participated in the afterhours on-call rotation for the production applications. I produced complex analytical reports or metrics to communicate with executive management and ensure efficient business operations. I used SSIS, not only to simplify data transfer task but also to provide rich functionality in support of more complex extract, transform, and load (ETL) requirements for data warehousing. I was leading the research and analysis processes for database projects in the following areas: change in data, elimination of data, addition of data, and compliance constraints to mitigate potential risk due to the enhancement of data and the database platform, modeling both operational and star schema metadata, as well as creating dimensional business views to be used for OLAP style querying from multiple data sources, cube and data mart troubleshooting and maintenance. I monitored and controlled the process of loading data into a DW was organized into several steps that include : reading data from data sources, transforming data into a common data model, cleansing data in order to remove inconsistencies, duplicates, and null values, integrating cleansed data into one set, computing summaries, and loading data into a DW. I was developing SSAS Cubes like (multidimensional OLAP (MOLAP), relational OLAP (ROLAP), and hybrid OLAP (HOLAP)).
Information Technology and Services
Kaiser Permanente, Pasadena, CA
Senior System Analyst
07.2000 - 01.2008
I provided analysis for Hospital admitting, this includes measure the effectiveness and efficiency of on-going procedures and coordinate procedural changes, write and maintain policy set and monitor performance standards; develop staff; design quality assurance programs; maintain a safe and secure work area; determine department goals assist other department heads by formulating admitting procedures required for new hospital services. I did plan, direct, and co-ordinate the team\'s activities to manage and implement OCPS (outside claims processing system) project from proposal initiation to final operational stage, determine, monitor, and review all the project economics to include costs, operational budgets, staffing requirements, resources, and risk, develop project control and reporting procedures and manage changes in operational plan, undertake status review meetings among project team members and clients, coached and advised team members to accomplish project goals, to meet established schedules, and resolved technical/operational issues. Utilized industry standard interface protocols (HL7) to create analysis templates, design and data mapping specifications, test plans, training plans, conceptual data process models, including data dictionaries, Reconcile data requirements with standard vocabularies (HL7) to determine appropriate use of HL7 standards based on the presented Use Cases, I was building interoperability (via HL7 interfaces) with a variety of EMR vendors. I developed XML project to translate ANSI X12 codes to XML codes to support EDI operations process, writing SQL queries using Microsoft SQL Server (2000-2005). I was handling HIPAA projects (835, 837, 277, 276 and 270 EDI transactions), run sessions, functional acknowledgments, error checking, sending/receiving files, run maintenance and backup maintenance. I collaborated with other application staff to support interfaces between application systems and EDI.
Information Technology and Services
NILE SOFT Fides – Switzerland
Computer Consultant
0.1997 - 0.2000
I performed comprehensive analysis of business initiatives and challenges to develop and communicate system deliverables Developed, implemented, and provided training on various computer applications. I designed and analyzed an Online Banking System for Credit Suisse Private Banking, which was catered towards the independent asset managers, enabling them to remotely access their clients\' banking information needed for managing their portfolios via Internet, Maintenance support for Credit Suisse International Private Banking Package (CSIBP+), this project covered the whole CSIBP+ modules except the securities module, this includes the Accounting, Treasury, Payment and Credit module. Very successful results have been achieved using the customer\'s configuration management tools and procedures within the CSIBP+ package. I generated reports for Treasury, General ledger, Stocks, Electronic banking, and Financial applications using Easytrieve Plus product to produce those reports from SQL tables. I monitored and maintained projects, detected/troubleshot problems, and performed diagnoses. I served as a test project manager, developing test plans, running the tests, and tracking defects of all applications (functional, calculations, cosmetic, proofread reports).
Information Technology and Services
Egyptian Senates - Egypt
Senior Analyst Programmer
0.1995 - 0.1997
I collaborated with senior management to perform the design and analysis of client/server applications. I analyzed user requirements; developed graphical user interfaces; programmed and developed programs involving procedure and methods; and reviewed current policy procedures. I managed all aspects of medium & large projects within the policies/procedures of the Computer Applications department. I interfaced with users and the Computer/Communications Organizations to accomplish work & ensure successful project implementation. I researched and resolved coding issues using COBOL and CICS environment. I participated in product design meetings and assist in gathering business requirements.
Information Technology and Services
Adwia Company – Egypt
DP Manager
0.1993 - 0.1995
I did interact with clients to gather detailed requirements for new and existing systems. I created, directed and maintained development efforts for outsourced partners in line with operational goals. I designed, developed, implemented, and modified computer systems by formulating and defining the scope and objectives of the system. I managed large projects as an internal consultant, providing technical advice and guidance on complex projects. I did monitor the entire system design, code-produced systems testing, application debugging, system documentation, and overall system quality. I evaluated new products, debugged software problems, and provided training to technical staff.
Information Technology and Services
Saudi Consolidated Electricity Company (SCECO) - Saudi Arabia
System Analyst
0.1988 - 0.1993
I reengineered the Saudi Consolidated Electricity Company billing system, enhancing the overall billing processes. I utilized the existing technologies and future upgrades to generate ad hoc billing reports as well as built in standard reports. I developed customer services systems, Governmental system, and Data security system using structured methods (RAD). I attended Change Control meetings and initiated follow-up action when required. I collaborated with the programming staff to derive design specifications. I documented project plans and system testing and implementation plans. I created solutions utilizing various technologies including developing Access development prototypes.
Information Technology and Services
Faisal Islamic Bank of Egypt
Analyst/Programmer
0.1981 - 0.1988
I developed and supported computer applications through various tasks, including: strategic information systems planning, analysis of business requirements, development of functional specifications and program specifications, and designing relational databases. I supported new and existed banking systems, including: Personnel, Cash flow, Central Bank Control, Current Account, Investment Account, Corporation, and General ledger.
Information Technology and Services
Local Availability
Only available in these countries:
USA
Excellent organizational skills combined with an extensive knowledge of IT practices. Management experience in an IT environment including both operational support and software development responsibilities. Experience of working with vendors, consultants and subcontractors. Comprehensive knowledge of Microsoft systems, Virtual environments and applications. IT planning and budgeting experience.
Other
Contingency Planner… Project Evangelist & Team Builder… Research & Strategic Analysis Provide Structure, Direction & Vision... Problem Solver... Customer Facing… Critical Thinking…. Managing skills…..
