Senior Business Analyst & Scrum Master
PTC Software
(Internet and Information Technology, >10.000 employees)
Skills
ERP, Enterprise Architecture, UML, Scrum, quality assurance, UML Diagramming, Visio, Azure, Mockup Builder, Balasmiq, Zoho, Microsoft Project, quality standards, functional specifications, Entity Relationship, ERD, MS Visio, data analysis, functional testing, Laptops, personal computers, peripherals, C, C ++, Java basic, VB 6.0, Asp .Net, J2E, Objective C, SQL, My SQL, Oracle, Scripting Language, Java Script
Project history
06/2017
-
Present
01/2015
-
09/2016
Business Analyst
Innopark Solutions Pvt Ltd
* Work directly with appropriate personnel to understand project concept, objectives and approach
and assign project from original concept through final implementation.
* Define project scope and objectives, create and maintain project schedules by developing project
plans and specifications, estimating time requirements, establishing deadlines, monitoring
milestone completion, tracking all phases of the project product/service lifecycle, providing timely
reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
* Include documenting, prioritizing and tracking requests (changes, enhancements, etc.) and meet
with project teams regularly to review project deliverables and deadlines.
* Meet with appropriate personnel for periodic reviews of prototypes and final products, provide
single point of contact for assigned projects, and coordinate interaction and communication among
stakeholders.
* Identify and coordinate assignments of internal resources and external contractors to meet project
requirements, define, develop and implement quality assurance practices and procedures, end user
test plans and other QA assessments.
* Use Business Analysis tools like Star UML for UML Diagramming, Project flow diagrams on Microsoft
Visio, Azure, Wire framing on various online tools like Mockup Builder, Balasmiq, use traceability
matrix for tracking the project status.
* To drive, police and oversee the delivery of multiple streams of work for our larger projects, to have
an aerial view on project delivery, responsible for analyzing dashboard information and project
information to ensure both client and internal expectations are met and where appropriate
exceeded.
and assign project from original concept through final implementation.
* Define project scope and objectives, create and maintain project schedules by developing project
plans and specifications, estimating time requirements, establishing deadlines, monitoring
milestone completion, tracking all phases of the project product/service lifecycle, providing timely
reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
* Include documenting, prioritizing and tracking requests (changes, enhancements, etc.) and meet
with project teams regularly to review project deliverables and deadlines.
* Meet with appropriate personnel for periodic reviews of prototypes and final products, provide
single point of contact for assigned projects, and coordinate interaction and communication among
stakeholders.
* Identify and coordinate assignments of internal resources and external contractors to meet project
requirements, define, develop and implement quality assurance practices and procedures, end user
test plans and other QA assessments.
* Use Business Analysis tools like Star UML for UML Diagramming, Project flow diagrams on Microsoft
Visio, Azure, Wire framing on various online tools like Mockup Builder, Balasmiq, use traceability
matrix for tracking the project status.
* To drive, police and oversee the delivery of multiple streams of work for our larger projects, to have
an aerial view on project delivery, responsible for analyzing dashboard information and project
information to ensure both client and internal expectations are met and where appropriate
exceeded.
01/2013
-
11/2014
Business Analyst/ Project Manager
Greyhound Technologies Pvt Ltd
* Responsible for Managing the Team of Business Analyst. Review and update the documentation and
the use cases created by the Business Analyst Team. Guide the team in their tasks of Functional
Requirement Specification and Software Requirement Specification.
* Plan and manage project(s) to ensure timely and quality deliveries within allocated budget. Create
and review Effort and Cost Estimates, Project plans and other supporting plans (i.e. Risk
management, Quality, Communication Plan etc.) and update on timely manner. Create and Review
project specific processes to meet organization and customer goals. Track project cost, revenue and
billing milestones. Work with Account Manager for timely invoicing and payments from customer
* Manage Stakeholder Expectations & Satisfaction, Ensure fulfillment of contractual commitments /
obligations and manage customer expectations Solicit support from internal stakeholders as
required Identify and document the mode, frequency and level of communication with key
stakeholders
* Ensure optimal utilization of all resources required for the project. Plan, acquire and release
resources as per the project needs (People, Software, hardware, other equipment) .Ensure
implementation of optimal Team Structure .Monitor and review resource productivity and
utilization and take corrective / preventive action if required
* Ensure team engagement and development. Build Team Spirit and motivate team members for high
performance. Coach and mentor team members for performance and capability building and
manage aspirations. Resolve conflicts and ensure healthy working environment
* Actively participate in Business development activities and Organizational initiatives Support Sales /
Pre-sales activities such as proposals, customer presentations etc. Generate business by identifying
opportunities within the project(s). Contribute to organizational initiatives and suggest
improvements proactively
Accomplishment: -
* Masters in project management Tools like Insightly, Zoho, Microsoft Project
* Setting up a traceability matrix for each project team for easy quality assurance process
* Successfully delivered Enterprise and Consumer Level Applications
the use cases created by the Business Analyst Team. Guide the team in their tasks of Functional
Requirement Specification and Software Requirement Specification.
* Plan and manage project(s) to ensure timely and quality deliveries within allocated budget. Create
and review Effort and Cost Estimates, Project plans and other supporting plans (i.e. Risk
management, Quality, Communication Plan etc.) and update on timely manner. Create and Review
project specific processes to meet organization and customer goals. Track project cost, revenue and
billing milestones. Work with Account Manager for timely invoicing and payments from customer
* Manage Stakeholder Expectations & Satisfaction, Ensure fulfillment of contractual commitments /
obligations and manage customer expectations Solicit support from internal stakeholders as
required Identify and document the mode, frequency and level of communication with key
stakeholders
* Ensure optimal utilization of all resources required for the project. Plan, acquire and release
resources as per the project needs (People, Software, hardware, other equipment) .Ensure
implementation of optimal Team Structure .Monitor and review resource productivity and
utilization and take corrective / preventive action if required
* Ensure team engagement and development. Build Team Spirit and motivate team members for high
performance. Coach and mentor team members for performance and capability building and
manage aspirations. Resolve conflicts and ensure healthy working environment
* Actively participate in Business development activities and Organizational initiatives Support Sales /
Pre-sales activities such as proposals, customer presentations etc. Generate business by identifying
opportunities within the project(s). Contribute to organizational initiatives and suggest
improvements proactively
Accomplishment: -
* Masters in project management Tools like Insightly, Zoho, Microsoft Project
* Setting up a traceability matrix for each project team for easy quality assurance process
* Successfully delivered Enterprise and Consumer Level Applications
11/2010
-
01/2013
Business Analyst
Uchange Technologies Pvt.Ltd
* Discovering the underlying business need to be addressed and information related to the product
and project requirements, often through conversations with stakeholders. Organizing, specifying
and modeling the requirements to ensure they are complete and unambiguous.
* Documenting the requirements in a format that can be shared with stakeholders.
Ensuring the requirements map to the real business need, are approved by all relevant
stakeholders, and meet essential quality standards.
* Gathered business requirements by conducting detailed interviews with business users,
stakeholders, and Subject Matter Experts (SME's)
* Prepared Business Requirement Document and used AgroUml so to manage, analyze, and convert
business requirements into functional specifications. Developed use cases from requirements and
created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
* Designed Data Flow Diagrams (DFD's), Entity Relationship Diagrams (ERD's), and web page mock ups
using Enterprise Architecture and MS Visio.
* Communicated and interacted on a regular basis with the project manager and development team
during different stages of the project. Managed schedules and collaborated with different teams
working on the project
* Prepared project progress reports and status reports and submitted to the management on an
ongoing basis. Assisted with required data analysis, interpretation, correction and document
presentation for various assignments
* Responsible for functional testing of the applications with respect to the Use Case documentation of
the project
Accomplishment: -
* Process optimization of the business team.
* Setting up a proper project flow process.
* Successfully completing and deploying the ERP (college management) solution as per client's
requirement.
and project requirements, often through conversations with stakeholders. Organizing, specifying
and modeling the requirements to ensure they are complete and unambiguous.
* Documenting the requirements in a format that can be shared with stakeholders.
Ensuring the requirements map to the real business need, are approved by all relevant
stakeholders, and meet essential quality standards.
* Gathered business requirements by conducting detailed interviews with business users,
stakeholders, and Subject Matter Experts (SME's)
* Prepared Business Requirement Document and used AgroUml so to manage, analyze, and convert
business requirements into functional specifications. Developed use cases from requirements and
created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
* Designed Data Flow Diagrams (DFD's), Entity Relationship Diagrams (ERD's), and web page mock ups
using Enterprise Architecture and MS Visio.
* Communicated and interacted on a regular basis with the project manager and development team
during different stages of the project. Managed schedules and collaborated with different teams
working on the project
* Prepared project progress reports and status reports and submitted to the management on an
ongoing basis. Assisted with required data analysis, interpretation, correction and document
presentation for various assignments
* Responsible for functional testing of the applications with respect to the Use Case documentation of
the project
Accomplishment: -
* Process optimization of the business team.
* Setting up a proper project flow process.
* Successfully completing and deploying the ERP (college management) solution as per client's
requirement.
05/2009
-
09/2010
Senior Associate
Wipro BPO
* Taking care of Technical issues of HP Laptops of US Customers
* Resolving software and hardware issues of the laptops
* Installation of any kind of software and resolving their issues, resolving wireless internet issues
* Provide technical Support on basic operational and maintenance of personal computers and
peripherals using available tools.
* Guide customer troubleshooting efforts to identify products that have Customer Issues and issue
service calls in accordance with guidelines.
* Escalate problems when unable to resolve customer issues. Log and sufficiently document all
contacts with customers in designated tools.
* Resolving software and hardware issues of the laptops
* Installation of any kind of software and resolving their issues, resolving wireless internet issues
* Provide technical Support on basic operational and maintenance of personal computers and
peripherals using available tools.
* Guide customer troubleshooting efforts to identify products that have Customer Issues and issue
service calls in accordance with guidelines.
* Escalate problems when unable to resolve customer issues. Log and sufficiently document all
contacts with customers in designated tools.
Local Availability
Only available in these countries:
India
