Frederic Wasterzak available

Frederic Wasterzak

VoIP System Engineer / 2nd line Support Engineer

available
Profileimage by Frederic Wasterzak VoIP System Engineer / 2nd line Support Engineer from Brussels
  • Brussels Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
  • Languages: English (Full Professional) | French (Native or Bilingual) | Dutch (Full Professional)
  • Last update: 01.12.2015
KEYWORDS
SKILLS
Windows 7, Microsoft Office, SQL, Active Directory, Account Management, BMC Remedy, ITIL, Desktop Support, Computer Hardware, End User Support, Customer Relations, Customer Service, Applications Support, Business Analysis, Testing, Problem Solving, Troubleshooting, Analysis, Requirements Analysis, XP, Windows, French, Dutch, English, EHS Management Systems, LPI, Test Cases, User Acceptance Testing, Help Desk Support, System Administration, Escaux, CUCM, Cisco, VoIP, TCP-IP, OTRS, SIP
REFERENCES
looking for new job opportunities
Freelance IT Consultant
11.2013 - today
I'm currently looking for a new assignment in application support, project support, 2nd/3rd level on-site support, testing or system engineering. Don't hesitate to contact me if you have such challenging opportunities.
Executive Office
Myself Only

Orchid-IT
Owner
07.2013 - today

Information Technology and Services


Tri-ICT
Project Consultant
11.2011 - today

Information Technology and Services
11-50 employees

Huntsman
Business application analyst
11.2011 - today
My main task is to support EHS applications in an international chemical environment. I am also part of the project team in charge of migrating the label printing system to LPI. I'm currenttly dealing with the requirement gathering, the system testing, UAT and the application support for those users.
Chemicals
10,001+ employees

Norauto
Support Engineer
02.2011 - 10.2011
In a team of 3 people, I was in charge of the allround IT support of the headquarters and the 54 shops in Belgium.
My main tasks were :
- Hardware and OS support in a Microsoft environment
- Inhouse application support
- Helpdesk for the shops
- POS application and hardware support
- Hardware and software migration
Automotive
10,001+ employees

STIB-MIVB
Network Officer
02.2010 - 02.2011

Transportation/Trucking/Railroad


DS Improve
Support Team Leader
10.2009 - 03.2010

Information Technology and Services
11-50 employees

Informatic Services
consultant
05.2009 - 11.2009

Information Technology and Services


Northgate-Arinso
Local Support Engineer
01.2009 - 03.2009

Human Resources


Coca-Cola Enterprises
Application Analyst
04.2000 - 12.2008

Consumer Goods
TIME AND SPATIAL FLEXIBILITY
Belgium, Luxemburg, North of France or Remote
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