Keywords
Skills
Information Architecture, Database Design, Business Analysis, CRM, Web Technologies, Vendor Relationships, N-tier, Accounting System, Requirements Analysis, Agile Methodologies, Agile Project Management, Data Warehousing, Business Intelligence, Requirements Gathering, Program Management, User Experience, Visio, Vendor Management, Software Development, Web Applications, Editing, Proofreading, Project Management, Microsoft SQL Server, Process Improvement, Enterprise Software, Analysis, SEO, Databases, Leadership, SaaS, Analytics, IT Strategy
Project history
Steve Diamond Consulting
Consultant
12.2005 - today
CIO-level consulting plus business analysis, software architecture, and web application development for clients across North America.
Information Technology and Services
Intuit, Inc.
Business Analyst / Web Developer
12.2003 - 12.2005
Responsible for key functionality of customer-facing and agent-facing web technology supporting TurboTax customer service. On core team for support site migration to RightNow CRM platform and web site redesign. Project leader for selection of new support forums software.
Computer Software
5001-10,000 employees
Steve Diamond Consulting
Consultant
08.1998 - 11.2003
Consulting CIO for a loyalty marketing company: analyzed all enterprise processes; designed n-tier software for partner extranet, customer portal, marketing analysis and CRM applications using SQL Server, VB.NET, ASP.NET. Managed development teams of local and overseas programmers. Managed successful roll-out for 40 partners having 1,500,000 customers.
Management Consulting
JewelWay International
Application Software Manager
01.1997 - 07.1998
Increased cost-effectiveness of customer service by initiating new self-service channels via IVR, CTI, Internet. Presented project plans to executive committee, gained sponsorship, led successful implementation. Improved internal and external customer satisfaction by initiating new systems and re-architecting existing ones.
Wholesale
201-500 employees
Steve Diamond Consulting
Consultant
03.1994 - 12.1996
Enabled early adopter clients to realize market advantage by designing and implementing web-enabled multimedia database catalog applications prior to widespread availability of similar systems.
Computer Software
DSA, Inc.
Software Project Manager
05.1979 - 02.1994
Responsibilities included business analysis, customization, development, installation, user training and consulting, pre-sale technical consulting for enterprise accounting packages. Industries served included medical practices, wholesalers, retailers, contractors, manufacturers.
Computer Software
51-200 employees
University of Arizona Health Sciences Center
Programmer/Analyst
02.1977 - 05.1979
Responsible for ongoing development and maintenance of medical billing system for hospital physicians group, hospital accounting system, hospital admissions system.
Hospital & Health Care
10,001+ employees
Consultant
12.2005 - today
CIO-level consulting plus business analysis, software architecture, and web application development for clients across North America.
Information Technology and Services
Intuit, Inc.
Business Analyst / Web Developer
12.2003 - 12.2005
Responsible for key functionality of customer-facing and agent-facing web technology supporting TurboTax customer service. On core team for support site migration to RightNow CRM platform and web site redesign. Project leader for selection of new support forums software.
Computer Software
5001-10,000 employees
Steve Diamond Consulting
Consultant
08.1998 - 11.2003
Consulting CIO for a loyalty marketing company: analyzed all enterprise processes; designed n-tier software for partner extranet, customer portal, marketing analysis and CRM applications using SQL Server, VB.NET, ASP.NET. Managed development teams of local and overseas programmers. Managed successful roll-out for 40 partners having 1,500,000 customers.
Management Consulting
JewelWay International
Application Software Manager
01.1997 - 07.1998
Increased cost-effectiveness of customer service by initiating new self-service channels via IVR, CTI, Internet. Presented project plans to executive committee, gained sponsorship, led successful implementation. Improved internal and external customer satisfaction by initiating new systems and re-architecting existing ones.
Wholesale
201-500 employees
Steve Diamond Consulting
Consultant
03.1994 - 12.1996
Enabled early adopter clients to realize market advantage by designing and implementing web-enabled multimedia database catalog applications prior to widespread availability of similar systems.
Computer Software
DSA, Inc.
Software Project Manager
05.1979 - 02.1994
Responsibilities included business analysis, customization, development, installation, user training and consulting, pre-sale technical consulting for enterprise accounting packages. Industries served included medical practices, wholesalers, retailers, contractors, manufacturers.
Computer Software
51-200 employees
University of Arizona Health Sciences Center
Programmer/Analyst
02.1977 - 05.1979
Responsible for ongoing development and maintenance of medical billing system for hospital physicians group, hospital accounting system, hospital admissions system.
Hospital & Health Care
10,001+ employees
Local Availability
Only available in these countries:
USA
I'm available via Skype or phone during regular business hours in Arizona, 8:00 - 5:00 MST. That's GMT -7 all year round.
