Rizwan Wahid available

Rizwan Wahid

Genesys Engineering , CTI Developer

available
Profileimage by Rizwan Wahid Genesys Engineering , CTI Developer from
  • Freelancer in
  • Graduation: BE Computer Science
  • Hourly-/Daily rates: 30 $/hour 160 $/day
    Negotiable
  • Languages: English (Full Professional)
  • Last update: 11.05.2019
KEYWORDS
ATTACHMENTS
SKILLS
Genesys Skills
  • Framework 8.1 – 8.5
  • Genesys Voice Platform 8.5
  • Intelligent Workload Distribution Deployment 8.5
  • Outbound Contact Solution
  • Pulse (real-time reporting)
  • Orchestration Server
  • Workforce Management 8.5 Operations
  • WFM G-Plus Adapter
  • Genesys IBM Watson Integration
  • Genesys Mobile Engagement
  • eService 8.5 (Chat, Email & SMS, Facebook & Twitter)
REFERENCES
Client Engagement
  • ABN AMRO Bank (Agent Desktop, CRM, IVR)
  • MCB Bank (Agent Desktop, CRM, IVR)
  • Central Depository Center (IVR)
  • Ufone [Mobile operator] (IVR)
  • Standard Chartered Bank Pakistan (Agent Desktop, IVR)
  • Telenor (GVP IVR development)
  • Askari Bank (IVR)
  • Allied Bank (CRM, Agent Desktop, IVR)
  • Atlas Bank (Call center and Multimedia Solution) 
  • HBL (CRM, Agent Desktop and IVR)
  • National Bank of Kuwait (Cisco Voice Portal)
  • KASB (IVR)
  • Pakistan Air Line (Genesys Desktop, IVR, SMS module)
  • Meezan Bank (CRM, Agent Desktop).
  • Travelled to Hong Kong, China, Malaysia & Singapore for SCB-RCC (Regional Call Center)-  overall infrastructure of Genesys deployment across region with Canaplus.
  • Involved in planning and designing to upgrade Genesys Outbound Solution for Maxis Call center.
  • Implemented WFM Solution for Singapore Airline project.
  • Implemented end to end SIP Solution and integrated with AudioCodec SBC for GSK Singapore.
OTHER
Dear Sir,
I’d like to quickly introduce myself. I am Rizwan as Principle PS Consult in the Digital practice. I have more than 12 years’ experience in Call center, Software telecom industry and out of which 6 years have been in the Genesys. I have started my career in Genesys as Solution Engineer Implementing Computer Technology Integration (CTI) with Avaya Cisco, IVR development and then successfully transition into Omi Channels over 4 years in various industries such Telco, Banking, Broadcast Network Systems, Airline, Electricity Power. 

My most recent experience was to establishes a technical direction and leads the design, development and delivery of business solution based upon a client's business need & technology strategy and also Participated in the solution design implementation projects on all stages: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the Omi channel solution, Test Plan development and Testing.
I am certified engineer in Various Genesys Products
.
• System Consultant, Genesys SIP SERVER (GCP-SIP8-807)
• System Consultant, Genesys Voice Portal (GCP7-CVP)
• System Consultant, Genesys WFM (GCP8 –WFM8)
• Intelligent Workload Distribution 8.5 Consultant (GCP85 – 829e)
• Genesys e-Services 8 Consultant (GCP8-ESV-810)
• Interaction Recording 8.5 Consultant (GCP8-GIR-825)
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