Cristina Diez-Müller available

Cristina Diez-Müller

XenApp, XenServer, PVS, Presentation Server, Metaframe, 2nd Level/3rd Level Support

available
Profileimage by Cristina DiezMueller XenApp, XenServer, PVS, Presentation Server, Metaframe, 2nd Level/3rd Level Support from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 70 €/hour 700 €/day
  • Languages: German (Native or Bilingual) | English (Limited professional)
  • Last update: 10.07.2016
KEYWORDS
PROFILE PICTURE
Profileimage by Cristina DiezMueller XenApp, XenServer, PVS, Presentation Server, Metaframe, 2nd Level/3rd Level Support from
SKILLS
Area Experiences:
o XenDesktop, XenApp, XenServer, Citrix PVS, Presentation Server, Citrix Metaframe
o Consulting and Support Services
- Windows NT, Windows 2000, Windows XP, Windows 2003, Windows 2008, Windows 7,
Active Directory, Novell NetWare, Novell Directory Services, BindView, DameWare
o Data Center Operations Control
o Construction and Administration from heterogeneous Networks (Hard- and Software)
o Security
o OsCommerce, WebShop
Tools
visionapp Remote Desktop, BMC Service Desk Express, ARS/BMC/Peregrine Remedy, CMOG/OMOG/PMOG, e-ESM Manage Now, KnoX, MS Project, Sharepoint, BindView, DameWare, NWAdmin, Console One, MOM, HPSM, vSphere-Client, Maximo, WinDbg, assyst

Standards:
o Microsoft Office (Word, Excel, Access, Powerpoint)
o MS Project
o Visio
o Lotus Notes
o MS Outlook, Outlook Express, Mozilla Thunderbird
o MS-IE/ Firefox

Basic knowledge:
o WebServer: Construction, DB-Connection, Design, Programming (WYSIWIG), Maintenance
(WWW, HTML, HTTP, CGI, TCP/IP, ActiveX, FTP, NFS)
o NetApp Data ONTAP
o UNIX/Linux
REFERENCES
Period : 08/13
Industries : IT Service Provider
Company : Wincor Nixdorf Global IT Operations GmbH
Projekt : Citrix Spezialist
Occupation : Implementation of additionally Citrix Server in a existing Citrix Farm
Troubleshooting in Applications, Printservices,...
New implementation of Applications incl. packaging, Integration Tests,
Dokumentation
Analyse und Optimisation of the Systems for the Production
Software : Windows7, Microsoft Windows 2003 and Windows 2008 (File, Print DN etc.), Microsoft Active Directory (Windows 2003 and 2008), Microsoft WSUS, XenApp, Presentation Server, XenServer, Citrix PVS, Citrix Webinterface, XenDesktopMS, Citrix AccessGateway, Password Manager, ThinClient :Igel Systems, MS Office, Outlook, assyst,...

Period : 04/13-06/13
Industries : IT Service Provider
Company : IBM Deutschland GmbH
Projekt : Citrix Spezialist
Occupation : Implementation of additionally Citrix Server in a existing Citrix Farm
Troubleshooting in Applications, Printservices,...
New implementation of Applications incl. packaging, Integration Tests,
Dokumentation
Analyse und Optimisation of the Systems for the Production
Software : Windows7, Microsoft Windows 2003 and Windows 2008 (File, Print DN etc.), Microsoft Active Directory (Windows 2003 and 2008), Microsoft WSUS, XenApp, Presentation Server, XenServer, Citrix PVS, Citrix Webinterface, XenDesktopMS, Citrix AccessGateway, Password Manager, ThinClient :Igel Systems, MS Office, Lotus Notes, Maximo,...

Period : 09/11-03/13
Industries : IT Service Provider
Company : Hewlett Packard
Project : Operation and 2nd Level Support in an Citrix-Terminalserver Enterprise-Environment for a big german Energy-Company
Occupation : - Operation of existing Terminal Server Environments and there
Components
- Processing of incomming tickets and customer communications (2nd
Level)
- takeover of controlcenter activities
- Participation in internal projects and customer projects
- Tuning, performance optimization and capacity planning
- User instructions and trainings
- Coordination with internal departments
- Support for Terminal Services colleagues in the
National companies
- Coordination and Carrying out maintenance
- Operational monitoring of relevant system parameters
- Execution of analysis of customer reports
- Documentation of the Terminal Server Environments
Software : Windows XP/7/Server 2003/2008, XenApp 5 und 6, VBS, MS Office, Outlook, BMC Remedy, visionapp Remote Desktop, HP ServiceCenter, vSphere-Client

Period : 08/11-09/11
Industries : Bank, IT Service Provider
Company : GAD
Project : apo (Migration)

Occupation : Publishing and Support of specifics of bank applications as streaming Applications in XenApp 5
Software : Windows XP/7/Server 2003/2008, XenApp,Lotus Notes, VBS, MS Office,
visionapp Remote Desktop,


Period : 09/10-05/11
Industries : High Security Technology
Company : Bundesdruckerei GmbH
Project : 2nd and 3rd Level Support for Rollout of Change Terminal for the new
german ID card with eID and Signaturefunction
Occupation : follow sth. up from 2nd Level Support assigned Incidents
- technical Support to the Field Support Engineers
- adjustment and reproduction from Incidents in Testenvironments
- search and analyze of reasons from failed Installations on-site
- elemination of reasons they prohibit an Installation
- development of Workarounds
- creation of Change Requests
- hierarchical Escallation to the projectmanagement
- technical Escallation to the internal 3rd Level Support
- give Feedback to the Customers, 2nd Level Support and Field Service Engineers
- create reports of serial-Errors and Major Incidents
- on-site-Support
Software : Windows XP/7, BMC Service Desk Express, Outlook 2002

Period : 04/09-04/10
Industries : IT Service Provider / Internet/Cable -Provider
Company : Kabel Deutschland Breitband Services GmbH
Project : IT-Koordination in Backoffice RZ Berlin
Occupation : Changes and Incidents -Coordination, Problemmanagement, Documentation of
activities with complete traceability, Maintenance open tickets in
ARS Remedy, tracing as well as coordination of activations of the Tickets.
Software : Outlook, BMC Remedy, Office 2003, MS Project, Sharepoint, Windows XP SP2

Period : 08/07-03/09
Industries : Bank, IT Service Provider
Company : Siemens IT Solution and Services Management GmbH
Project : Support for a german Bank
Occupation : Supporting the Serverenvironment consisting of: Windows 2000 Server, Citrix
Presentation Server 4.0 on Windows 2003 Server
Software : Notes 6.5, ARS (Peregrine) Remedy 5/6, CEMOG/PEMOG/OMOG, e-ESM Manage Now,
KnoX, Office 2003, Windows XP SP2

Period : 01/07-08/07
Industries : IT Service Provider
Company : IT Consulting & Services [Name auf Anfrage]
Project : Start a Business
Occupation : Preliminaries to start a Business in the area IT Consulting
Software : Debian 4.0 (Etch),openSuSe 10.2, Office 2003, vmWare Server 1.0.3,
Windows XP SP2

Period : 08/06-12/06
Industries : IT Service Provider
Company : msg systems ag
Project : NetApp Storage
Occupation : In preparation for a new Project with NetApp Data ONTAP Fundamentals
training
Software : Debian Linux, vmWare Server, Windows XP/2k3, NetApp Simulator, Office 2003

Period : 01/05-07/06
Industries : Bank, IT Service Provider
Company : msg systems ag /IBM Deutschland
Project : WINDOWS Infrastructure 3rd Level Support any Swiss Bank
Occupation : Construction from a Citrix Metaframe Farm under Windows 2003 for the
Support from any IBM Customer (Zürich Financel Services) with approx.
64.000 Users in consideration and compliance of the Security guidelines
from both Companys as well as the Swiss law.
Software : Windows XP, Windows 2000, Windows 2003, Active Directory 2000/2003
Citrix Metaframe XPE FR3, Lotus Notes, VMWare Workstation/Server,
e-ESM Manage Now

Period : 05/04-12/04
Industries : Electric Utility, IT Service Provider
Company : msg systems ag / is:energy e.on hanse
Project : Corporate Network
Occupation : Analyse existing Infrastructure, data preparation, Migration from NT-Users
in an Win2003 Active Directory in close collaboration with the NetApp Teams
for the allocation of Data from Users and Departments.
Software : WinNT/2003, Novell NetWare, BindView, DameWare, Console One

Period : 07/01-03/04
Industries : IT Service Provider
Company : msg systems ag
Project : Systemadministration in the Berlin Office (approx. 200 Clients)
Occupation : User- and Systemsupport (Hard- & Software), Security, Administration,
Maintenance and Upgrading from the heterogeneous Environment (aktive and
passive Networkcomponents as well as Server/Clients) and the Octopus E300
Telephone system.
Software : Win 98/NT/NT Terminalserver/2000/XP, Novell NetWare, Console One,
SuSe Linux, Lotus Notes, Symantec AntiVirus Corporate, Symantec AntiVirus,
Tivoli TSM, ArcServe, Veritas BackupExec, Networker, TapeWare, Remedy ARS,
Ghost, PowerQuest, VMWare Workstation

Period : 02/01-06/01
Industries : Bank
Company : msg systems ag / Landesbank Baden-Württemberg
Project : Softwaredistribution for all new Clients of LBBW
Occupation : Revision and Upgrading from Autoinstall Scripts, Integration from Drivers
for new Hardware, Quality assurance
Software : ASDIS Pristine, ASDIS ACM, ASDIS Server, ASDIS Client Windows NT

Period : 10/00-01/01
Industries : IT Service Provider
Company : msg systems ag
Project : Systemadministration in the Berlin Office (approx. 50 Clients)
Occupation : User- and Systemsupport (Hard- & Software), Administration, Maintenance and
Upgrading from the heterogeneous Environment
Software : Win 98/NT/NT Terminalserver/2000/XP, Novell NetWare, SuSe Linux,
Lotus Notes, ArcServe, Networker, TapeWare, Remedy ARS
TIME AND SPATIAL FLEXIBILITY
I am looking for Projects in EMEA region
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