Technical Support Specialist
Aira Tech Corp
Keywords
Skills
slack, bugs, Quickbase, SalesForce, ticket system, SaaS, Teamviewer, Freshdesk, Zoom, Slack Office 365, Basic, SEO, HTML, JavaScript, Python
Project history
01/2019
-
08/2020
Taking calls from customers with various technical issues and
questions involving the companies product and helping to resolve them
Troubleshooting advanced hardware issues involving specialized
smartphones and smart glasses
Optimizing and documenting troubleshooting processes to share with
the team and improve productivity
Working as a team to find the best solution for unusual issues and
supporting each other via slack
Finding and reporting bugs in the software to the companies
development team
Utilized further Saas such as Maas360 and Quickbase
questions involving the companies product and helping to resolve them
Troubleshooting advanced hardware issues involving specialized
smartphones and smart glasses
Optimizing and documenting troubleshooting processes to share with
the team and improve productivity
Working as a team to find the best solution for unusual issues and
supporting each other via slack
Finding and reporting bugs in the software to the companies
development team
Utilized further Saas such as Maas360 and Quickbase
08/2018
-
01/2019
Customer Care Specialist
Aira Tech Corp
Taking calls from customers and identifying their need
Distributing the customers to the right care department according to
their needs
Writing tickets if the specific department is not available
Advised on product questions
Communicating through Slack
Using SalesForce as ticket system
Answering calls from our blind customers on a virtual dashboard and
help them in any situation they need me through the SaaS
Situations are: Navigating them to desired destination, help them read
through documents, help them assemble furniture all through the SaaS
Communicating through Slack and Zoom
Used Teamviewer to help customers remotely
Distributing the customers to the right care department according to
their needs
Writing tickets if the specific department is not available
Advised on product questions
Communicating through Slack
Using SalesForce as ticket system
Answering calls from our blind customers on a virtual dashboard and
help them in any situation they need me through the SaaS
Situations are: Navigating them to desired destination, help them read
through documents, help them assemble furniture all through the SaaS
Communicating through Slack and Zoom
Used Teamviewer to help customers remotely
04/2017
-
08/2018
Writer
Self employed
Customer support
Customer acquisition
Creating content for websites
Mentoring students with their scientific work papers
Customer acquisition
Creating content for websites
Mentoring students with their scientific work papers
12/2016
-
04/2017
Logistics Team Member
Target
Unloading trucks
Distributing boxes
Placing products in shelves
Distributing boxes
Placing products in shelves
09/2014
-
11/2016
Customer Service
Lowe's Home Improvement Store
Customer Service Work in departments like: millwork, lumber, Loading
and outside lawn and garden
Operation of heavy machinery such as stocking lifts and panel saws
Operation of computing terminals to help customers finding the items
they need
and outside lawn and garden
Operation of heavy machinery such as stocking lifts and panel saws
Operation of computing terminals to help customers finding the items
they need
09/2013
-
09/2014
Waiter
Georgio's Banquets
Serving
Local Availability
Open to travel worldwide
