Salesforce Business Development
Deloitte Digital
Keywords
Skills
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Senior Salesforce Consultant experience on implementing multi-cloud projects across
Sales Cloud, CPQ, Service Cloud, Field Service and Marketing Cloud. 20 years+ of combined technology & consulting experience across multiple roles. A creative approach to address complex business requirements and streamline processes while building scalable solutions that encourage and drive adoption.
Confident working with Stakeholders, C-level executives, Sales & End-Users. Improving business processes utilizing Salesforce platform and solutions.
Helping clients in their customer's experience transformation.
Experience on Salesforce solutions:
A) Sales Cloud / Salesforce CPQ
B) Service Cloud / Field Service / CTI Integration
C) Marketing Cloud: Email Studio ✔️ Social Studio ✔️ Journey Builder
D) Salesforce Administration
• Entrepreneurial background
• Great drive and good interpersonal skills
• 10 years + of experience managing external client projects in a consulting role
• Display initiative, self-motivation and deliver high-quality results along with meeting expectations for customers.
• Understanding of digital business and marketing
• Excellent Negotiation & Presentation skills
• Strong Digital Acumen
• Team player collaborative with capability work cross-functionally in a global & multicultural organization
• Client and project management
• Excellent verbal and written communications skills in English & Spanish
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
Technology
• KPI’s (conversion rates, visitor numbers, AOV, customer value, customer journey) Google Analytics, SEO
• Project & Budget Management
• Business & Product Development
• Sales & Account Management experience
• Salesforce Administration & Functional Consulting
• Partner & Customer Relations Management
• Google Analytics, AdWords, Tag Manager, Tracking
• Digital Marketing & Advertising (Facebook / Google / LinkedIn)
• Social Media Marketing / SEM
• Inbound Marketing strategy & execution
• Marketing Automation
• eCommerce (Magento eCommerce, Shopify)
• Cloud Computing (Rackspace, Amazon Web Services, Microsoft Azure, cloud providers)
• AML Compliance Regulations / Procedures
Senior Salesforce Consultant experience on implementing multi-cloud projects across
Sales Cloud, CPQ, Service Cloud, Field Service and Marketing Cloud. 20 years+ of combined technology & consulting experience across multiple roles. A creative approach to address complex business requirements and streamline processes while building scalable solutions that encourage and drive adoption.
Confident working with Stakeholders, C-level executives, Sales & End-Users. Improving business processes utilizing Salesforce platform and solutions.
Helping clients in their customer's experience transformation.
Experience on Salesforce solutions:
A) Sales Cloud / Salesforce CPQ
B) Service Cloud / Field Service / CTI Integration
C) Marketing Cloud: Email Studio ✔️ Social Studio ✔️ Journey Builder
D) Salesforce Administration
• Entrepreneurial background
• Great drive and good interpersonal skills
• 10 years + of experience managing external client projects in a consulting role
• Display initiative, self-motivation and deliver high-quality results along with meeting expectations for customers.
• Understanding of digital business and marketing
• Excellent Negotiation & Presentation skills
• Strong Digital Acumen
• Team player collaborative with capability work cross-functionally in a global & multicultural organization
• Client and project management
• Excellent verbal and written communications skills in English & Spanish
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
Technology
• KPI’s (conversion rates, visitor numbers, AOV, customer value, customer journey) Google Analytics, SEO
• Project & Budget Management
• Business & Product Development
• Sales & Account Management experience
• Salesforce Administration & Functional Consulting
• Partner & Customer Relations Management
• Google Analytics, AdWords, Tag Manager, Tracking
• Digital Marketing & Advertising (Facebook / Google / LinkedIn)
• Social Media Marketing / SEM
• Inbound Marketing strategy & execution
• Marketing Automation
• eCommerce (Magento eCommerce, Shopify)
• Cloud Computing (Rackspace, Amazon Web Services, Microsoft Azure, cloud providers)
• AML Compliance Regulations / Procedures
Project history
01/2020
-
03/2020
* Generate new business opportunities to fuel our growth
* Create and prioritize strategic target account lists within the country
* Maintain active engagement with new and existing leads through creative
follow-up communications designed to increase customer interest in
salesforce.com products
Research and build new and existing accounts (i.e. adding contacts, sending
emails, strategic calling)
* Conduct high-level conversations with senior executives in prospect accounts
* Evangelize Salesforce.com and the on-demand model
* Identifying new business opportunities where Salesforce platform is the best
fit.
* Create and prioritize strategic target account lists within the country
* Maintain active engagement with new and existing leads through creative
follow-up communications designed to increase customer interest in
salesforce.com products
Research and build new and existing accounts (i.e. adding contacts, sending
emails, strategic calling)
* Conduct high-level conversations with senior executives in prospect accounts
* Evangelize Salesforce.com and the on-demand model
* Identifying new business opportunities where Salesforce platform is the best
fit.
10/2017
-
03/2020
Senior Salesforce Consultant
Deloitte Digital
Senior Salesforce Certified and Subject Matter Expert for Salesforce leading
project deliveries, salesforce solution advisory & expertise on Salesforce.com
solutions.
* Design SF solutions for stakeholders, C-Level executives & decisionmakers
to address business requirements and increasing business value
* Customer communications management.
* Development of proposals, time and effort estimations as well as training
documentation for projects.
* Map functional requirements to Salesforce features and functionality
* Performing analysis of client business requirements
* Definition of best practices on solution positioning and delivery
* Solid oral, written, presentation and interpersonal communication and
relationship skills
* Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service,
Marketing Cloud)
* Declarative Low Code programming experience in Salesforce platform
* Responsible for performing client needs analysis, identifying client business
processes and creating requirements documents.
* Salesforce project scope definition, goals and deliverables and POCs
* Leading Salesforce consultancy cycle through close collaboration with other
teams.
* Delivering end-to-end Salesforce solutions implementations and integrations
with third-party
platforms.
* Preparing and delivering End-User training
* Project Estimation for client's proposals.
* Managing business relationships with stakeholders, c-level executives and
internal users involved and/or related to implementation.
Working on the whole cycle of customer's business requirements gathering
and analysis, design and architecture, data migration, functional & technical
solution consulting.
Implementation and maintenance of Salesforce solutions.
Salesforce Solutions working on:
* Sales Cloud + CPQ
* Service Cloud + CTI + Community + Field Service
* Marketing Cloud: Email Studio / Social Studio
project deliveries, salesforce solution advisory & expertise on Salesforce.com
solutions.
* Design SF solutions for stakeholders, C-Level executives & decisionmakers
to address business requirements and increasing business value
* Customer communications management.
* Development of proposals, time and effort estimations as well as training
documentation for projects.
* Map functional requirements to Salesforce features and functionality
* Performing analysis of client business requirements
* Definition of best practices on solution positioning and delivery
* Solid oral, written, presentation and interpersonal communication and
relationship skills
* Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service,
Marketing Cloud)
* Declarative Low Code programming experience in Salesforce platform
* Responsible for performing client needs analysis, identifying client business
processes and creating requirements documents.
* Salesforce project scope definition, goals and deliverables and POCs
* Leading Salesforce consultancy cycle through close collaboration with other
teams.
* Delivering end-to-end Salesforce solutions implementations and integrations
with third-party
platforms.
* Preparing and delivering End-User training
* Project Estimation for client's proposals.
* Managing business relationships with stakeholders, c-level executives and
internal users involved and/or related to implementation.
Working on the whole cycle of customer's business requirements gathering
and analysis, design and architecture, data migration, functional & technical
solution consulting.
Implementation and maintenance of Salesforce solutions.
Salesforce Solutions working on:
* Sales Cloud + CPQ
* Service Cloud + CTI + Community + Field Service
* Marketing Cloud: Email Studio / Social Studio
10/2017
-
10/2018
Salesforce Manager
Deloitte Digital
Salesforce Certified professional acting as Senior Salesforce Manager and
SEM for Salesforce leading project deliveries, salesforce solution advisory &
expertise on Salesforce.com solutions.
* Design SF solutions for stakeholders, C-Level executives & decision-makers
to address business requirements and increasing business value
* Customer communications management.
* Development of proposals, time and effort estimations as well as training
documentation for projects.
* Map functional requirements to Salesforce features and functionality
* Performing analysis of client business requirements
* Determining best practices on solution positioning and delivery
* Solid oral, written, presentation and interpersonal communication and
relationship skills
* Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service,
Marketing Cloud)
* Declarative Low Code programming experience in Salesforce platform
* Responsible for performing client needs analysis, identifying client business
processes and creating requirements documents.
* Salesforce project scope definition, goals and deliverables and POCs
* Leading Salesforce consultancy cycle through close collaboration with other
teams.
* Delivering end-to-end Salesforce solutions implementations and integrations
with third-party
platforms.
* Preparing and delivering End-User training
* Project Estimation for client's proposals.
* Managing business relationships with stakeholders, c-level executives and
internal users involved and/or related to implementation.
Working on the whole cycle of customer's business requirements gathering
and analysis, design and architecture, data migration, functional & technical
solution consulting.
Implementation and maintenance of Salesforce solutions.
Salesforce Solutions working on:
* Sales Cloud + CPQ
* Service Cloud + CTI + Community + Field Service
* Marketing Cloud: Email Studio / Social Studio
SEM for Salesforce leading project deliveries, salesforce solution advisory &
expertise on Salesforce.com solutions.
* Design SF solutions for stakeholders, C-Level executives & decision-makers
to address business requirements and increasing business value
* Customer communications management.
* Development of proposals, time and effort estimations as well as training
documentation for projects.
* Map functional requirements to Salesforce features and functionality
* Performing analysis of client business requirements
* Determining best practices on solution positioning and delivery
* Solid oral, written, presentation and interpersonal communication and
relationship skills
* Experience in Sales Cloud, Salesforce CPQ, Service Cloud, Field Service,
Marketing Cloud)
* Declarative Low Code programming experience in Salesforce platform
* Responsible for performing client needs analysis, identifying client business
processes and creating requirements documents.
* Salesforce project scope definition, goals and deliverables and POCs
* Leading Salesforce consultancy cycle through close collaboration with other
teams.
* Delivering end-to-end Salesforce solutions implementations and integrations
with third-party
platforms.
* Preparing and delivering End-User training
* Project Estimation for client's proposals.
* Managing business relationships with stakeholders, c-level executives and
internal users involved and/or related to implementation.
Working on the whole cycle of customer's business requirements gathering
and analysis, design and architecture, data migration, functional & technical
solution consulting.
Implementation and maintenance of Salesforce solutions.
Salesforce Solutions working on:
* Sales Cloud + CPQ
* Service Cloud + CTI + Community + Field Service
* Marketing Cloud: Email Studio / Social Studio
11/2011
-
10/2016
Director Of Ecommerce
FACHTOPIA LLC
Responsibilities:
* Client's single point of contact & management.
* Planning and preparing eCommerce RFPs
* Managing offshore development teams focus to deliver tailored digital
commerce solutions
* E-commerce proposal and estimation work, project scope
* E-commerce project management: tasks, deliverables, dependencies,
resources and timeline
* Gathering all required assets from the clients
* Ensuring team members understand deliverables and have task lists
* Working with budgets, clients, and acting as a liaison between clients and
developers, designers, and other team members
* Managing internal and external stakeholders and resources
* Cloud Solutions.
* Building project schedules
* Nexcess Gold Partner.
* eCommerce Strategic Consulting,
* Online marketing plan
* Online Retail Sales Strategy development.
* Client's single point of contact & management.
* Planning and preparing eCommerce RFPs
* Managing offshore development teams focus to deliver tailored digital
commerce solutions
* E-commerce proposal and estimation work, project scope
* E-commerce project management: tasks, deliverables, dependencies,
resources and timeline
* Gathering all required assets from the clients
* Ensuring team members understand deliverables and have task lists
* Working with budgets, clients, and acting as a liaison between clients and
developers, designers, and other team members
* Managing internal and external stakeholders and resources
* Cloud Solutions.
* Building project schedules
* Nexcess Gold Partner.
* eCommerce Strategic Consulting,
* Online marketing plan
* Online Retail Sales Strategy development.
01/2015
-
11/2015
Director Of Business Development
DAIS Malta
DAIS Malta is a Dow Jones Risk & Compliance Partner
DAIS Persona is a multi-function "customer acceptance" and compliance
search hybrid solution for KYC/AML/CFT . It is designed as a front-line
screening and reporting tool to minimize regulatory risks. It enables you to
search for an individual or a corporate entity against known sanction lists,
like UN Sanction list, US Treasury OFAC, EU Sanctions list. Persona is also
calibrated to download data from major commercial information providers for
more accurate results.
DAIS Persona is a multi-function "customer acceptance" and compliance
search hybrid solution for KYC/AML/CFT . It is designed as a front-line
screening and reporting tool to minimize regulatory risks. It enables you to
search for an individual or a corporate entity against known sanction lists,
like UN Sanction list, US Treasury OFAC, EU Sanctions list. Persona is also
calibrated to download data from major commercial information providers for
more accurate results.
11/2013
-
12/2014
IT Manager
3DMalta
* Overall IT management in the company
* Evaluation, definition of new technologies to be implement
* Oversee all phases of client's project from conception to completion.
* Recommends information technology strategies, policies, and procedures
by evaluating organisation outcomes; identifying problems; evaluating trends;
anticipating requirements.
* Preserves assets by implementing disaster recovery and back-up procedures
and information security and control structures.
* Maintains quality service by establishing and enforcing organisation
standards.
* Evaluation, definition of new technologies to be implement
* Oversee all phases of client's project from conception to completion.
* Recommends information technology strategies, policies, and procedures
by evaluating organisation outcomes; identifying problems; evaluating trends;
anticipating requirements.
* Preserves assets by implementing disaster recovery and back-up procedures
and information security and control structures.
* Maintains quality service by establishing and enforcing organisation
standards.
05/2011
-
11/2011
Senior Information Technology Business Consultant
The World Bank
IT Consultant & advisor for the development and deployment of Open
Government Project for Public Fund management funded by World Bank in the
Dominican Republic.
Government Project for Public Fund management funded by World Bank in the
Dominican Republic.
09/2010
-
11/2011
Managing Director
EDAPRESS LLC
* Management business operations
* Execution of activities assigned related to Editorial Reports & Marketing
communication
* Liaison of business development with publishing media and editors.
* Overview of business marketing strategy & execution.
* Execution of activities assigned related to Editorial Reports & Marketing
communication
* Liaison of business development with publishing media and editors.
* Overview of business marketing strategy & execution.
09/2007
-
08/2011
Senior Technology Consultant
Numericit
* IT projects strategic consulting
* IT projects development & implementation analysis
* Google Apps consultancy & deployments for clients
* Planning and managing Video Streaming deployments on events.
* IT projects development & implementation analysis
* Google Apps consultancy & deployments for clients
* Planning and managing Video Streaming deployments on events.
09/2003
-
08/2004
Performance Improvement Specialist
Verizon
Analysis & evaluation performance quality of Verizon platforms on West Coast
of USA
of USA
10/2002
-
09/2003
Chief Operating Officer
Spokane Ltd
* Managing technology infrastructure for the 2003 Panamerican Games -
Santo Domingo 2003
* Define and implement security policies and standards across Spokane S.A
* Ensure quality, efficiency and consistency in the execution and
implementation of server-side security policies and standards
* Monitor and reporting statistics on problems and issues
* Recognize and identify potential areas where existing policies and
procedures require a change
* Provide guidance and assess requirements for additional services and
promote the use of IT services, where appropriate
* Decision making on IT purchases, scope and budget of IT resources
* Provide direct information security training to all Spokane members,
contractors, alliances, and other third parties
* Perform information security risk assessments and serve as the internal
auditor for information security processes
* Spokane's disaster recovery and business continuity plans for information
systems
* Monitor changes in legislation and accreditation standards that affect
information security
* Management of IT Department. Web Site Development under Linux GNU
OS, PHP, Portal Development, Web Design, Server Administration.
Santo Domingo 2003
* Define and implement security policies and standards across Spokane S.A
* Ensure quality, efficiency and consistency in the execution and
implementation of server-side security policies and standards
* Monitor and reporting statistics on problems and issues
* Recognize and identify potential areas where existing policies and
procedures require a change
* Provide guidance and assess requirements for additional services and
promote the use of IT services, where appropriate
* Decision making on IT purchases, scope and budget of IT resources
* Provide direct information security training to all Spokane members,
contractors, alliances, and other third parties
* Perform information security risk assessments and serve as the internal
auditor for information security processes
* Spokane's disaster recovery and business continuity plans for information
systems
* Monitor changes in legislation and accreditation standards that affect
information security
* Management of IT Department. Web Site Development under Linux GNU
OS, PHP, Portal Development, Web Design, Server Administration.
09/2002
-
08/2003
Web Development Specialist
United Nations
Responsible for the implementation of a defined INSTRAW United Nations
Security Initiative.
Collaborate with Security Department to define and implement security policies
and standards across INSTRAW United Nations
Ensure quality, efficiency and consistency in the execution and implementation
of Corporate Security policies and standards
Monitor, develop, and deliver report statistics on problems and issues
Recognize and identify potential areas where existing policies and procedures
require change
Provide guidance and assess requirements for additional services and
promote use of IT services, where appropriate
Make IT purchases recommendations regarding scope, timeline or budget
changes/improvements
Provide direct information security training to all INSTRAW members,
contractors, alliances, and other third parties
Perform information security risk assessments and serve as the internal
auditor for information security processes
INSTRAW disaster recovery and organization continuity plans for information
systems
Monitor changes in legislation and accreditation standards that affect
information security
Security Initiative.
Collaborate with Security Department to define and implement security policies
and standards across INSTRAW United Nations
Ensure quality, efficiency and consistency in the execution and implementation
of Corporate Security policies and standards
Monitor, develop, and deliver report statistics on problems and issues
Recognize and identify potential areas where existing policies and procedures
require change
Provide guidance and assess requirements for additional services and
promote use of IT services, where appropriate
Make IT purchases recommendations regarding scope, timeline or budget
changes/improvements
Provide direct information security training to all INSTRAW members,
contractors, alliances, and other third parties
Perform information security risk assessments and serve as the internal
auditor for information security processes
INSTRAW disaster recovery and organization continuity plans for information
systems
Monitor changes in legislation and accreditation standards that affect
information security
02/2001
-
11/2002
Web Application Developer
Orange Dominicana
Migration & implementation of web platform for Orange.com.do in the
Dominican Republic. Developing the Orange Intranet
Dominican Republic. Developing the Orange Intranet
01/2000
-
12/2001
Technical Project Manager
Rubycom
Planning and Management of Web Development Projects and delivery to
clients.
clients.
05/2000
-
01/2001
IT Manager
iLanguage.com
* Web Development and Web technologies consultant
* Sysadmin & Networking tasks (Linux/Windows 2000)
* IT Manager tasks
* Internet Consultant
* Planning and development of multilingual eCommerce/portal services using
human and machine translations.
* Sysadmin & Networking tasks (Linux/Windows 2000)
* IT Manager tasks
* Internet Consultant
* Planning and development of multilingual eCommerce/portal services using
human and machine translations.
Local Availability
Only available in these countries:
Spain
Fully Remote Work Requirement
Travel Availability in EMEA after Pandemic, covering travel and accommodation expenses.
Travel Availability in EMEA after Pandemic, covering travel and accommodation expenses.
Other
Mobile: +34 689 915 842
Other: +34 911 98 60 95
UK: +44 113 868 3435
USA: +1 813-521-7243
DR: +1 829 946 3752
Other: +34 911 98 60 95
UK: +44 113 868 3435
USA: +1 813-521-7243
DR: +1 829 946 3752
