Profileimage by Luisa Rellini Virtuelle Office Assistentin from SestoFiorentino

Luisa Rellini

partly available
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Last update: 06.10.2021

Virtual Office Assistant

Graduation: High School Diploma
Hourly-/Daily rates: show
Verhandelbar für Remote-Projekte
Languages: German (Limited professional) | English (Full Professional) | French (Elementary) | Italian (Native or Bilingual)

Keywords

Assistant virtual Assistant traducer secretary Wordpress blogger Social Media blog editor Customer Care customer feedback Email Handling Email Management Virtual Assisstant Social Media Content

Skills

Many years of experience in front / back office in the hotel industry and my main tasks relate to online sales, reservations, customer care, correspondence handling (by email, social media, Whatsapp) in English, German or Italian but also digital branding, social Networking and blogging.

Since 2013 I have been working as a Hospitality & Web Consultant on behalf of accommodation companies or web agencies in Italy or abroad. My areas are: marketing, law, tourism, economics, private clinics

Tools: Podio, Later, Bitrix24, Booking-App, CRM, Hotel Software, OTA Extranets

Available for remote projects but I am available to travel periodically.

Project history

04/2021 - Present
Virtual Office Assistant
Energy Cake GmbH (10-50 employees)
Consumer goods and retail
  • Support for the management of Social media channels (FB, Instagram, Pinterest) and Online Shop for the Italian market
  • Translation and adaptation of German texts to the Italian target

03/2013 - Present
Hospitality and Web consultant
Freelance (< 10 employees)
Internet and Information Technology

Hospitality and Web Consultant on behalf of extra-hotels facilities or Web agencies dealing with reservations, correspondence with customers or digital branding and blogging.

March 2021 - present : Casa Tasso, Reggello
January 2021 - present: Vanni Terrace, Florence

  • December 2019 - January 2021: Petrella Apartment, Florence

  • June 2017 – October 2018 : Suites Le Saline, Triest

September 2016 – present : Isabella Suite, Florence (IT)

June 2015 – present : Villa Valentini, Pian di Scò (IT).


July 2015 – present : Sponsored posts, Content marketing. Sponsored posts on behalf of tourism firms, commercial groups.
Creation of articles in Italian or English for qualified sponsors such as tourism associations (Karlsruhe, Innsbruck), airlines, hotels or other accommodation providers.

  • Agosto 2015 – Ottobre 2017 : Villa La Chiusa, Lucca (IT)
  • January – October 2015: Resort La Francesca, Bonassola (IT) : Social Networking in collaboration with the hotel manager.
  • June 2014 – March 2015: B&B Aramis Rooms / Guesthouse Locanda Daniel, Florence (IT) : Social Networking and communication

  • July 2014 – October 2015: Farmhouse Poggio agli Asini, Pelago (IT).

  • April 2013- September 2015: Holiday Homes at Antico Borgo di Tignano, Casole d'Elsa (SI) .

Web consulting and Content creation and/or editing
  • villavalentinipiandisco.com
  • bestholidaysitaly.com
  • airaonline.it

09/2020 - 10/2020
Metadata Assistant
Samba TV (50-250 employees)
Media and Publishers

Tagging of video files, brands and Promo TV, for TV, Social media and Video streaming for the English and German language market


04/2017 - 12/2019
Tutor for the Hotel receptionist course
ANPA School (10-50 employees)
Consumer goods and retail
  • Topics : Culture of Hospitality, Sales & Marketing, Introduction to the Revenue Management, Concierge and its role.

Time and spatial flexibility

Available part-time, up to 20 hours per week.
I am looking for remote projects but ready to travel.

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