Profileimage by Kumar Pradeep Service Desk Engineer, SEO Engineer, BDE (Business Delivery Excutive) from Ghaziabad

Kumar Pradeep

available

Last update: 06.09.2022

Service Desk Engineer, SEO Engineer, BDE (Business Delivery Excutive)

Graduation: MCA (Master Of Computer Application)
Hourly-/Daily rates: show
Languages: English (Full Professional) | Hindi (Full Professional)

Attachments

pradeep-cv.docx

Skills

  • Computers.
  • Servers and Peripheral Devices.
  • LAN Networking, VPN,
  • Remote Accesses.
  • Microsoft Office, Excel, Word, Power point, Outlook.
  • Social Media Marketing, Web Analytics, Google Analytics Tool.
  • DE, Quality Assurance, Search Engines Optimization (SEO).

Project history

05/2021 - 05/2021
Service Desk Engineer
Refresh Technology (Internet and Information Technology, 10-50 employees)

|Service Desk Engineer||Refresh Technology||From 2018 to Till Now|
  • Work on Pulse Secure and Zscaler Product in a Service Desk Team.
  • Analyzed, troubleshot and diagnosed problems and developing new solution that solve the root cause of customer problems in tickets elevated.
  • Perform Incident Management life cycle -> Process, Starting with incident logging to call closure and customer satisfaction survey.
  • Working knowledge of LAN Networking, VPN, Remote Accesses.
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Writing step by step processes and tickets updates to customer using clear and concise English.
  • Escalated and re-produced problem to internal development sources to reach solution.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Implementing best practices on Developing and Testing. Analyzing log of critical devices and take proactive action as required.
  • Good knowledge of Microsoft Office (Excel, Word, Power point and Outlook).

02/2017 - 04/2018
SEO Engineer
Make My Brand (Internet and Information Technology, < 10 employees)

  • On-Page Optimization: Meta Tags Optimization, Page Headings, Page Content Optimization, Image Optimization, Hyperlink Optimizationetc.
  • Oof Page Optimization: Directory Submissions, Social Bookmarking, Business Profile Listing,Video Submission, Press Release Promotion etc.
  • Social Media Marketing: Create/update and design Fanpage and twitter profile for great user experience.
  • Web Analytics: Generation & Analysis of traffic report using Google Analytics Tool to understand the effectiveness of the keywords being used and to measure the usefulness of the off-page

01/2012 - 12/2016
BDE
IndiaMart InterMesh Ltd.

  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Making Weekly Report and Daily basis Report.
  • Satisfaction of Client.
  • Quality Check of the website.
  • Completed the task in given time.
  • Daily sending website status & providing appropriate data to the manager as per SLA

Local Availability

Only available in these countries: India
I am Comfortable according the work profile..

Other

Looking for a challenging career in TEACHNICAL where there is a scope for learning and Self motivation, initiative with a high level of energy. Verbal communication skills, Decision making, Critical thinking, Organizing, planning Patience and Tolerant. Flexible to different situations. 
Profileimage by Kumar Pradeep Service Desk Engineer, SEO Engineer, BDE (Business Delivery Excutive) from Ghaziabad Service Desk Engineer, SEO Engineer, BDE (Business Delivery Excutive)
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