CT

Caleb Tomlinson

available

Last update: 07.09.2022

Desktop Engineer, Onsite Engineer

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Limited professional)

Attachments

Caleb+Tomlinson+-+3++page.docx

Skills

MS Office, MS Word, MS Excel, MS Powerpoint, MS Outlook, Job scheduling

Project history

02/2019 - 10/2020
Desktop Engineer
First Technology

Reference: Kritika Ramgandhu
Contact - 031 -5736200

* Quick ticket creation
* Managing initial escalation
* Escalating where necessary
* Understand urgency and impact
* Contact affected user for further information
* Assign tickets to relevant engineers
* Break-fix
* Password Management
* On-board new customers on Autotask
* Patch Management
* Routine computer maintenance
* Monitor computer performances

07/2017 - 01/2019
Service Desk Engineer
First Technology

Reference: Terry Prigge
Contact: 031 - 5736200

* Answering the phone
* Quick ticket creation
* Managing initial expectation
* Escalating where necessary
* Understand urgency and impact
* Contact affected user for further informaion
* Assign tickets to relevant queues
* On - board new customers
* Maintain and create workflows and ticket routing
* Create and publish Dashboard
* Job scheduling for engineers
* Mentoring and teaching new staff on inhouse applications

Local Availability

Only available in these countries: South Africa
Profileimage by Caleb Tomlinson Desktop Engineer, Onsite Engineer from Pietermaritzburg Desktop Engineer, Onsite Engineer
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