* Quick ticket creation
* Managing initial escalation
* Escalating where necessary
* Understand urgency and impact
* Contact affected user for further information
* Assign tickets to relevant engineers
* Break-fix
* Password Management
* On-board new customers on Autotask
* Patch Management
* Routine computer maintenance
* Monitor computer performances
07/2017
-
01/2019
Service Desk Engineer
First Technology
Reference: Terry Prigge
Contact: 031 - 5736200
* Answering the phone
* Quick ticket creation
* Managing initial expectation
* Escalating where necessary
* Understand urgency and impact
* Contact affected user for further informaion
* Assign tickets to relevant queues
* On - board new customers
* Maintain and create workflows and ticket routing
* Create and publish Dashboard
* Job scheduling for engineers
* Mentoring and teaching new staff on inhouse applications
Local Availability
Only available in these countries:
South Africa
Desktop Engineer, Onsite Engineer
Follow profile
You need our Enterprise membership to view this information.